Post # 1
This evening I decided to try a trial hair run on two hairstyles I’ve been leaning back and forth between. Naturally, I wanted to try my cathedral length veil on as well. My veil has crystal beading all along the edges. When I first got the veil and brought it home, I noticed a loose spot on the beading but wasn’t too concerned because it looked like something I might be able to fix myself.
Well, I got my veil out again tonight and I noticed several other spots with loose beading and one place with a few beads missing. I’ve never done any bead work ever and am pretty overwhelmed by the number of sections that need attention. I’m rather disappointed and also stressing out because I would like David’s to repair at no cost since it came like that but am worried they won’t agree to this. I don’t think they can just swap it out for a new one because the style had just been discontinued when I purchased it in October. I was told it was new veil, not one they had been using in the store for brides to try on.
Has anyone had a similar experience? If so, how did David’s deal with it?
Post # 3
I think things like this vary from manager to manager. My dress came in and had a huge spot on it. DB cleaned it for me and it came out no problem but I was stressed about it, not rude but in obvious stress. The manager, rather than give me a discount or something on the dress, gave me a dress off the 99 dollar rack that I had oggled over.
You loose nothing by taking the veil back to them and showing them the issues. Worst comes to worse you’ll have to call corporate but best case they will replace it. But you’ll never know until you contact them.
Post # 4
@tksjewelry: Thanks for sharing your situation! I’m planning to call them tomorrow to ask about it. They’ve been so great so far and really helpful so I’m hoping for a postive response! It’s just stressful! 😛
Post # 6
@MissBirdWatcher: I hope this worked out for you! It definitely depends on what store and who the manager is. I hope they made this right!
Post # 7
I called the store and they said I’d have to bring it in with my receipt and talk to the manager. She sounded very positive though and said it will most likely work out that their alterations dept. will repair it for me. I haven’t had a chance to take it in quite yet though – fingers crossed!