(Closed) David’s Bridal…how are you still in business? :/

posted 7 years ago in Dress
Post # 3
786 posts
Busy bee
  • Wedding: May 2011

@craftybridelovesnerdygroom: I’m able to say that no I haven’t had this experience and I have been to three different Davids Bridals. I never had anything but good experiences with them, and found their staff, and consultants to be very helpful. Sorry you had such a bad time with them.

Post # 4
10714 posts
Sugar Beekeeper
  • Wedding: June 2012

Everyone I know has had similar experiences to yours… =(

I tried to get an appointment so my bridesmaids could look at dresses and they never emailed or called me back… They said they would be in contact in 2 days… 2 months 2 calls and 4 emails later I’m still waiting for ANY sign they want my business… grr. They could text me ‘no’ at this point and I’d be happy just to have a reply and not a ‘we’ll get back to you as soon as possible’.

Post # 6
5547 posts
Bee Keeper
  • Wedding: December 2011

@craftybridelovesnerdygroom: I’ve only been twice, once for my sisters wedding dress/ my Maid/Matron of Honor dress and again for my own wedding dress. Each time we have had great service and I think it is totally dependant on the store and consultant. I am headed back again next week for Bridesmaid or Best Man dresses for 3 of my girls so we shall see how it is again. Sorry you had a bad one but youre right, they stay in business because many people can’t or won’t spend thousands of dollars on a dress they wear for a few hours. 

Post # 7
2239 posts
Buzzing bee
  • Wedding: May 2011

@craftybridelovesnerdygroom: I think the service at David’s is very hit or miss. I went to two different stores in my area trying to get bridesmaid dresses together for all my girls and experienced different customer service every time I went to either store. There were some rude associates, some nice associates, and even a couple that went out of their way to help me out after my sister joined the army and we needed to exchange her bridesmaid dress. They definitely SHOULD be that focused on customer service all the time, but in the end they know people will shop there anyway because their prices are so low and they have a pretty big selection.

Post # 8
2584 posts
Sugar bee
  • Wedding: June 2012

I’ve had pretty bad experiences at DB too. I went in there one night a couple hours before close. The sign said “We welcome walk-ins!” and there was hardly anyone in the store but they said they wouldn’t have time that night.

So I made an appointment. The lady wasn’t necessarily rude, but she wasn’t exactly helpful. She brought be a pushup bra, and I have too much bust for my body already and when I asked if she had anything else she said no. An hour after trying dresses on, all of which seemed to show far more cleavage than was comfortable, she happened to find a regular corset bra that worked beautifully. I wasn’t about to retry every single dress on though, I was tired, so I’ll never know if I could’ve been in my dream dress there.

They stay in business for the low price. You’re buying there despite the service too… could you find the dress anywhere else? I was unhappy with a store but I just went somewhere else πŸ™‚

Post # 9
4771 posts
Honey bee
  • Wedding: November 1999

Um they stay in buisness becasue people like you buy their stuff.  If you felt that strongly about it you shouldn’t have gone back.

Post # 10
2951 posts
Sugar bee
  • Wedding: May 2011

i agree that it all depends on the store and consultant. I went to 2 diff Davids Bridals and had an amazing experience both times. Sorry to hear yours was bad πŸ™ No one should have to go through that.

Post # 11
24 posts
  • Wedding: September 2011

I went there yesterday and had a horrible time too! The greeter was okay but she didn’t leave her sit, not even to get someone to help me. When I went to ask a question I had to stand there for 15 minutes, waiting for them to finish their personal conversation before someone even acknowledged me, which was really sad considering there was 5 employees and I was the only customer! They just acted like I was a pain to them, I didn’t even get to try on a dress, I just needed up leaving.

Post # 12
6825 posts
Busy Beekeeper
  • Wedding: June 2011

I am also in Minnesota and have also been to 3 different ones and had bad experiences and every single one. No way would I ever deal with them again.  The only reason I did with those 3 stores is because we purchased my BM’s dresses through them. Between not telling me or my Maid/Matron of Honor that the dresses were in to lying and saying they do not measure teenage girls to get fitted for dresses. When I know they do since I have seen it with my own two eyes. Gah their customer service sucks

Post # 14
2539 posts
Sugar bee
  • Wedding: March 2012

@craftybridelovesnerdygroom: i have had to contact corporate on DB…and nothing was changed!

they ruined my first dress shopping experience, they wanted me to share a dressing room with a nother bride!!

it was horrible

they will never see a penny of any money having to do with my wedding!!

Post # 15
164 posts
Blushing bee
  • Wedding: September 2011

I went with a friend to two different Davids.  We had very similar experiences both times; I ended up in the dressing room with her, showing her how to tie the corset, telling her how the bustle would look. The only time the consultant showed up was to ask “is this the one?”, then did a hard sell.  I truly hope our incidents are isolated; they do have lovely dresses, and great prices.  I felt so bad for my friend, because her budget was pretty tight, this was the best store for her.  The salons I went to for me I was treated like royalty (and I didn’t even have a huge budget!).  It would have been very difficult for her without having a friend to help; I ended up pulling dresses for her!


She did buy her dress at Davids, and got it in a very timely manner.  The dress is stunning, and she will definitely be a beautiful bride!  It just is too bad that she didn’t get to be spoiled when finding it.

Post # 16
743 posts
Busy bee
  • Wedding: June 2012

OP – Have you considered writing a letter to the Groomsmen of the store?  Maybe it was a bad night for the women working, maybe they had jusr dealt with a bridezille (not you) and just did not want to deal with anyone else…who knows.  But by writing the Groomsmen – who knows – maybe the Groomsmen will talk to the ladies who were working that night or do something to improve the service at the store…..then again, maybe the Groomsmen will do nothing, but at least you are doing something.  

FWIW – I went to a DB in FL and got exceptional service (with no appointment).  Then I went to a DB in PA and got “ok” service (with an appointment).  I really do think it just depends.   

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