David's bridals return policy (online)

posted 3 years ago in Dress
Post # 3
Member
42522 posts
Honey Beekeeper
  • Wedding: November 1999

@rawrrawr:  Are you referring to buying online or in the store?

The online policy is clear that is it’s within 14 days of when they shipped the item.

Obtain a Return Merchandise Authorization (RMA) Number within 14 days of the date we shipped your order.

The only way around that would be to apply for the RMA # immediately. There doesn’t seem to be any deadline for them to receive the item back from you, just a deadline to get the RMA#.

Post # 4
Member
127 posts
Blushing bee
  • Wedding: September 2014

@rawrrawr:  I have returned two items from the DB website – not dresses, but accessories and the same rules apply. As long as you contact them for the RMA number within the 14 day period, the RMA info will have a different (later) send back date. I think the receive by date was almost a month after the day I asked for the RMA. Even if you ask for the RMA number, you could just cancel it if you decided to keep the dress, but that should buy you some more time to try it!

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