Post # 1
Ok I read on their site that you have 14 days to return the dress from when it’s shipped…Do they mean from when you receive it? It seems a little harsh to have it take a week to ship and then only have a few days to decide whether to keep it.
Post # 3
@rawrrawr: Are you referring to buying online or in the store?
The online policy is clear that is it’s within 14 days of when they shipped the item.
Obtain a Return Merchandise Authorization (RMA) Number within 14 days of the date we shipped your order.
The only way around that would be to apply for the RMA # immediately. There doesn’t seem to be any deadline for them to receive the item back from you, just a deadline to get the RMA#.
Post # 4
@rawrrawr: I have returned two items from the DB website – not dresses, but accessories and the same rules apply. As long as you contact them for the RMA number within the 14 day period, the RMA info will have a different (later) send back date. I think the receive by date was almost a month after the day I asked for the RMA. Even if you ask for the RMA number, you could just cancel it if you decided to keep the dress, but that should buy you some more time to try it!
Post # 5
Thank you! I saw a dress that is on sale w free shipping that I really want. Unfortunately I have to buy it by next week to get the deal but I was going to fly home over Thanksgiving to try on some dresses with my mom as well. I’m like 99 percent sure the online dress is the one I want but I wanted to be able to return it if I found another one when I go home. Hope that makes sense 🙂
Post # 6
I used their online chat, and found that you have 28 days to return any items from the day it’s shipped, if you registered for the return within 14 days. Just FYI for anyone! 🙂