posted 3 years ago in Dress
Post # 3
573 posts
Busy bee

@mandauhhxo:  They should spot check all dresses before giving to the customer.  I would be onto their customer service line asap to see what they can do, whether they can get it cleamed for you.  Be calm, polite and assertive and see what theycan do.  Try not to get upset or mad on the phone (I work on an enquiry line and can tell you if you are calm I want to help you); entreat them to help you in your predicament.  Best of luck.

ETA: in the meantime, have you got friends or family who have “old wife’s” tricks they can think of to use on the dress?

Post # 4
2831 posts
Sugar bee
  • Wedding: September 2014

not shocking. this has happened to a friend of mine. they refused to take responsibility. she had to get a lawyer involved before they admitted fault, and offered her a refund and a brand new dress.

demand a new dress, demand a sample of your gown (without stains), or demand a complete refund. threaten to get lawyers involved.

Post # 5
664 posts
Busy bee
  • Wedding: June 2012

I agree with PPs about getting in touch with their customer service line.


As for getting blood out, hydrogen peroxide will take blood out of just about anything.

ETA: I’d take pics first though, so you have something to show to customer service.

Post # 7
177 posts
Blushing bee
  • Wedding: November 2015

@mandauhhxo:  Unfortunately, I don’t have much experience with stain removal, but I just wanted to say I’m so sorry this happened to you and I hope it gets resolved!

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