Post # 1
Well, now that I’m over my last rant, (if you didn’t see it- go check, I was having a mini immature meltdown!)… I took my dress to my dads house to show his Girlfriend, and we opened it, and there were RED SPOTS all over the dress, as if someone was BLEEDING when they were working on it! I was absolutely disgusted. It’s on the inside, outside, and not only, but the patching for the front of it, is coming off! WHAT WOULD YOU DO? I’m gettig married in CT, and live in NC, but I AM LEAVING NC THIS WEEKEND, TO GO UP TO CT!!! They don’t even have my shoes in, and I ordered them MONTHS ago!
Post # 3
@mandauhhxo: They should spot check all dresses before giving to the customer. I would be onto their customer service line asap to see what they can do, whether they can get it cleamed for you. Be calm, polite and assertive and see what theycan do. Try not to get upset or mad on the phone (I work on an enquiry line and can tell you if you are calm I want to help you); entreat them to help you in your predicament. Best of luck.
ETA: in the meantime, have you got friends or family who have “old wife’s” tricks they can think of to use on the dress?
Post # 4
not shocking. this has happened to a friend of mine. they refused to take responsibility. she had to get a lawyer involved before they admitted fault, and offered her a refund and a brand new dress.
demand a new dress, demand a sample of your gown (without stains), or demand a complete refund. threaten to get lawyers involved.
Post # 5
I agree with PPs about getting in touch with their customer service line.
As for getting blood out, hydrogen peroxide will take blood out of just about anything.
ETA: I’d take pics first though, so you have something to show to customer service.
Post # 6
Thank you ladies! I brought it down to DB and they have it until tomorrow, they then LOST MY SHOES en route. It was just a mess. I am back home, with shoes, and a dress awaiting for me to pick it up:)
Post # 7
@mandauhhxo: Unfortunately, I don’t have much experience with stain removal, but I just wanted to say I’m so sorry this happened to you and I hope it gets resolved!