Post # 1
I am pretty sure you will not retain customers by telling me that it is my fault and yelling at me. Also maybe after yelling at a customer should not ask them if they would like to upgrade and add more of your products because guess what I do not and will be cancelling my service.
So here is what happened, I am moving so I called to find out what I need to do my service is bundled with Direct TV so the AT&T lady gave me two numbers to call in order to change my TV service. Today I call the first number she gave me, it was an adult hotline. I hang up and call the other number. While on the line I get a few text messages but do not check them. When I hang up I found out that by calling the number I enrolled myself in their exclusive sexy text club, I do what the text said I should in order to un enroll. I then decided to call AT&T just so they were aware that somewhere in this company this mistake was happening, was expecting thank you for letting us know we will get on that. Instead I get why are you holding us responsible for this, there is nothing we can do, why are you blaming AT&T for this you are the one who called the number maybe you should google the number before you call it. At this point I was getting really mad and then she offers me to switch my phone service to them so if this happens again they could just take the charges off my account… um no thank you I will keep who I have they have better customer service. In the end while she was still yelling at me of how I was blaming them I just said you know I was just reporting an error that occurred on your part I figured a company like your would want to know if something like this was going on I hope this mistake happens again and it causes more problems. Thank you for your non help I will be calling and cancelling my service
Rant over I just do not understand why a customer service agent would do this, clearly it is recorded and I have her name so I am calling to file a complaint. I guess next time I will not inform companies of their mistakes, but I guarantee if that would have happened to my Grandma it would not have been pretty
P.s. I am not really looking for anything I just simply need to rant a bit before I get on with my day
Post # 3
I ALWAYS write down the customer service person’s name when I’m calling a company. I’m glad you were able to get it. That person can’t get away with this!
Post # 4
Always ask for the name of anyone you deal with on the phone, online, or in person.
If you get this treatment, ask immediately to speak with their supervisor.
All call centers record their calls, so the supervisor will be able to hear exactly what happened.
Post # 5
@becauseilovehim: A good reminder that I am sending much too much of my paycheck to AT&T each month. I have been meaning to shop around… this is a good reminder of one more reason (besides the unreasonably high bill) to get on that!
Post # 6
Yeah I got her name and where she was “stationed” so that should help but seriously.
@UmbrellaMoon: AT&T has lost my service compltely, I am willing to pay extra to have decent support.
She told me there was no one to transfer me to, so I called again and was given a number to call which I will shortly
Post # 7
I once asked to speak to the ATT person’s supervisor. They said they didn’t have one. I replied that I was surprised the CEO was answering the customer service line. Totally went over the person’s head.
Post # 8
@Sunflower–girl: Lol. It’s always a pain having to deal wthis customer service lines
Post # 9
@becauseilovehim: I’m aware that there are less expensive options in my area (now). When I first signed up with AT&T U-Verse they were new, a bargain, I was mad at the regular cable company, and the customer service was handled by a differenct call center than the rest of AT&T… all of that’s changed now.
I finally realized that I’m paying around $200 a month for cable & internet that goes out when there’s bad rain and the CSAs yell at me when I call to report it! And I was told that if I want the “new” cable box/modem & DVR I will have to change my service agreement and pay even more… it’s only for new customers.
Good for you, putting your foot down and making your point with your wallet. I think that’s the only way corporations hear us!
Post # 10
Terrible costumer service!!
Post # 11
@UmbrellaMoon: I am not a new coustomer and a U- Verse coustomer but at the time I got a good deal I think I will probably be getting a better deal else wear since they told me my service was going up by $100… I was like what do I get with thatextra money well you will continue to get what you get now… grr no
Post # 12
Wow I cant believe she gave you those numbers! I hope she gets in trouble sorry you had to deal with those bitchy people. lol
UGH i hate AT&T! every month it tells me I go over my data plan when my data plan is off on my phone, so about twice a month i have to call and complain to get the extra $30 taken off of my account. So i upgraded to a bigger data plan about 2 weeks ago. and yesterday I got a text saying i just used 100% of my data plan. I was pissed, once again i had to call to get my extra charge off my bill. I hate them so much. my plan with them isnt over for another 2 years. So I’m stuck with them, I really think AT&T charges way too much a month for there phone plans. Just saying.