Depressed and left without an e-ring…

posted 3 years ago in Rings
Post # 3
Member
1403 posts
Bumble bee
  • Wedding: February 2014

@FutureDrAtkins:  That sucks – sorry to hear your pain.

I like the look of pave but I hear this kind of thing a lot – at least about the stones falling out. Moissy or otherwise and it’s almost certain that at least one stone will fall out in your lifetime. I dont ever want to have to worry about that.

Post # 4
Member
825 posts
Busy bee

That really sucks. I’m so sorry that this is how you’re starting out your engagement. It could be worse though, they gave you your money back.

Have you begun the search for a new e-ring?

Post # 6
Member
825 posts
Busy bee

@FutureDrAtkins:  That’s good. I get him not wanting to go through an entire speech every time someone wonders why one is different from the other.

My moissy is from Schubach’s. They get some of their settings out-of-house (including mine) and it showed up to them to be shipped and they didn’t like the look of it so they sent it back for them to recast. I’ve been a huge fan of their quality control and customer service, so hopefully this was just a tiny roadblock and it’ll be smooth sailing from here. 🙂

Post # 7
Member
1093 posts
Bumble bee
  • Wedding: May 2014

@FutureDrAtkins:  I’m sorry that you can’t have the ring that you loved so much 🙁

I do find it telling that they told you not to post it on here…

Post # 8
Member
5483 posts
Bee Keeper
  • Wedding: October 2013

@FutureDrAtkins:  what do you mean they told you not to post? That sounds sketch. I’m really sorry this happened to you 🙁 

Post # 9
Member
1506 posts
Bumble bee
  • Wedding: December 2014

@FutureDrAtkins:  Oh man, that is HORRIFIC. I am SO sorry you had to go though that. I hope you will be able to find another similar ring, or one that you and your FI both equally love. Good luck on your search! I hope you get your new one soon!

Post # 10
Member
2355 posts
Buzzing bee
  • Wedding: September 2014

I’m so glad you got a refund. I know an apology would have been great, but the most important thing is that you got your money back. I’m sorry you are not able to have the ring you were proposed to with, but I am sure you will find a ring that you love. Maybe get a cheap stand-in while you choose another ring?

Post # 11
Member
1506 posts
Bumble bee
  • Wedding: December 2014

@FutureDrAtkins:  Also, I think the custom ring route is a great way to go. That way you can almost get your same ring back, building it from your pictures 🙂

Post # 12
Member
1170 posts
Bumble bee
  • Wedding: July 2002

@FutureDrAtkins:  I can certainly relate to your sadness.  I feel like I’ve been in ring drama for about a year now.  We upgraded my ering in 2010, and it took me weeks to choose my dream ring.  Fast forward to March this year, I had 2 small diamonds pop out.  The setting, like yours, was deemed defective (Jared jewelry).  I had to choose another setting, and pay more since gold prices have skyrocketed.  I was so mad!  I loved what I had chosen.  Finally…I picked something else and learned to love it.  Then, ended up losing both the ering and the eternity band (that we are still paying for) a couple weeks ago.  Now, I’m shopping for rings again! 

I feel your pain, frustration, and sadness!  

Post # 13
Member
3222 posts
Sugar bee
  • Wedding: April 2015

@FutureDrAtkins:  oh boy, what a a frustrating experience. At least MoissyCo were as helpful as they could be during that time.

I’ve seen quite a few Schubachs replicas of the Tiffany Soleste and they’re stunning!

Post # 14
Member
11772 posts
Sugar Beekeeper
  • Wedding: May 2013

That REALLY stinks! I hope you find an amazing new ring, soon!

Post # 15
Member
307 posts
Helper bee
  • Wedding: December 2014

Most jewelers don’t make their own settings. Don’t you worry though, Schubach’s will do an AWESOME job for you and even though things didn’t work out, it sounds like MoissCo really tried to make it happen for you. Pave can be so tricky. I’m glad you got your refund and I hope you’re sparkling by Halloween!!

Post # 16
Member
2010 posts
Buzzing bee
  • Wedding: July 2014

@FutureDrAtkins:  I do not trust MoCo one bit.  I ordered a ring with pave as well and was completely unimpressed with the quality from the get-go.  The prongs were crookedly set so that some stones were not held with as many prongs as they should have been.  Secondly, they sent me a wedding band when I didn’t order one.  They insisted I send it back on my dime and insurance with the e-ring I wanted to return due to flaws.  You would think they would want the wedding band back that they mistakenly sent me and would want to remedy the situation for me.  But nope.  Furthermore, I found Chris’ responses increasingly rude each time I emailed him about the return.  I asked them to wave the restocking fee as a courtesy for all the issues I had incurred (including duties as I live in Canada), but they wouldn’t hear of it.  

I recently purchased a pair of shoes from an American retailer that had a minor flaw.  I contacted that company and explained the situation and they happily paid for return shipping AND paid me for the duties I incurred.  I will be a life long shopper with that retailer, but never again with Moco.  Good customer relations is the key to a good company.

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