Post # 1
Hi bees! I’ve been a long-time lurker, but have never posted, but now I’m desperate for your advice. My wedding isn’t until December, but I purchased my dress/veil/sash last November from a bridal salon near my parents’ house. I just ran into a friend from HS, and when I told her where I got my dress, she said “oooohh, be careful, I haven’t heard great things about their alterations.” Then, when I looked the place up on here, the reviews were awful! Everyone said the alterations took forever, they had to go for way more than 2-3, they were forced to wait for hours, when they went back for their second fitting the changes from the first fitting were never made, etc, etc. There are even some instances of the dress never being ordered, and a few reviewers who wrote that if they hadn’t lied about their wedding date (telling the salon it was earlier than it was), the dress never would have been completed on time.
Getting nervous, I called the salon and asked when my dress would be in. The woman on the phone said it had not yet been given a shipping date, and she would submit it to the shipping department to get a ship date, and would call me tomorrow to let me know when it would be in. I of course asked if I could speak to someone in the shipping dept, and was told they were unavailable. I also asked how long it takes once it ships out, and was given a very vague answer.
I’m totally panicked now. Do I tell them I moved my wedding date up so I can ensure my dress actually gets here on time? Do I take it somewhere else to be altered once it arrives? Or do I stop being Bridezilla and just calm the **** down?
Post # 3
There are plenty of alteration places out there that offer great services for brides. I would look up alterations around the area , read up on reviews. You might even put up a forum post on here asking fellow brides in the area if they can suggest some alteration places that are repitable. It is not unsual to At least 2 fittings for sure. One for the fit, 2nd one after alterations, then you will have a final fitting about 3-6 weeks before your wedding to ensure everything is still fitting properly. I have bought a dress as a shop and since I have made the purchase I haven’t been super pleased with there customer service. I asked if they had a seamstress on site and they said yes originally. Then when I asked again for a fabric sample of the dress for the color. They didn’t have one and said the seamstress would have that at there house where the jobs are done. They ordered one from the company it took 4 weeks but what ever. When I went into other shops they had all that on site.. I just got a werid feeling about it. Once I bought the dress I told myself immediately I would be taking the dress to somewhere else for alterations.
One thing to consider is that all bridal stores are crazy busy and they have 1000 brides contacting them for the silliest questions the most serious questions and then the ones that just have general questions. Every bride thinks they are the most important and that they should give them the president. However on the other note… I would take your own experience at the shop and make your decesion what to do. Everyone has different experiences who knows what these others approach was or their story of why it turned out in the negative.
Also in regards to that (Kind of a similar story) I went to a bridal store that had horrible reviews on their online ordering and such but I made an appt there anyway to try on dresses. I thought maybe the in person appt would beat what anyone said online. It turned out to be that I had the best lady. We had so much fun laughing and picking out dresses. Since then I have brought 2 other brides there for dresses. I unfortunetly bought my dress from the place I mentioned above first and had buyers remorse with in hours ( I felt pressured to buy my dress by the sales lady). Now I kick myself for not buying with the lady at the place I loved with bad reviews. She has became a friend of mine and is so sweet. Had I only went off of reviews I wouldn’t have ever stepped foot in to the bridal store ( which usually I don’t go to places with bad reviews).
Roll with your gut feeling.. it is always correct!!! Calm down everything will work out the way it should. But if your feeling un easy about the shop look else where. Like I said there are tons of places out there that can do a great job for alterations. Sometimes they can be cheaper depending on what you need done.
Good LUCK doll!! BREATH
Post # 4
@kate13dc: I would definitely look into having it altered elsewhere. Keep in mind that you aren’t their only client which is why they may have been vague on the phone, but keep on top of them until they confirm that your order has been shipped, they can’t dodge you indefinitely.
Post # 5
Definitely get it altered elsewhere, but I wouldn’t worry too much about it not coming in!
Post # 6
I’m curious if you ordered your dress last November, why they don’t have a shipping date yet? I ordered mine in January and it arrived the second week of July.
Regardless, I had a similar experience with my first dress. I got dress/store regret so bad I backed out of the purchase and lost my deposit. They had THE WORST reviews I’ve ever seen, and literally there wasn’t a single positive review anywhere. If you’re really worried, take your dress and run when it comes in.
Post # 7
They told me in November that they wouldn’t order it until closer to the wedding date because they don’t have the storeroom capacity to hold dresses for months at a time. At the time, it made sense to me – of course, I was new to my planning process, so it didn’t occur to me to ask for them to order it then, and then I’d come get it and hold onto it until it was time for alterations.
I think I’m going to call them back when they open today and ask to speak with the manager (whom most of the reviews credit with being the most helpful person there) and let her know I’ve had to move my wedding date up by 2 months for XYZ reason, so I’ll need my dress sooner.
And I think I’m going to make the decision about alterations once it comes in. I really, really want to have faith and stop freaking out. There are definitely as many positive reviews as there are negative reviews. But obviously this is the last thing I want to be worrying about in the last 6 weeks leading up to the wedding.
Post # 8
OK, update, and I’m feeling sooooooo much better and calmer. I spoke with the manager who remembered me and my dress. She told me my dress had a ship date of Sept 1 and my veil Oct 1. I told the little white lie and said I was moving the wedding up to Oct 25th and she said she was going to call and have the dress and veil both shipped ASAP. She couldn’t have been nicer.
So now I’ll just make the judgment call about the alterations when it comes in.
Thanks bees for your advice!