Desperately seeking opinions from Photographers and Everyone!

posted 3 years ago in Photos/Videos
Post # 3
Member
220 posts
Helper bee
  • Wedding: July 2014

Wait?  He is trying to make you pay $750 more to only get 2 albums instead of 3?!?!?  I’d be way upset too.  Now, I’m not a photographer or have any legal background, but that just seems WRONG! 

I would politely message him back saying that you do not feel that this new arrangement honors your contract and are intersted in hearing other options in which your contracted price and number of pictures/albums is honored.

Post # 5
Member
493 posts
Helper bee
  • Wedding: March 2014

@wannabedisneybride:  It’s a little confusing, but it sounds like you’re being asked to pay more than originally contracted in order to receive the promised images in one less album (I guess one with a more expensive format?)?

That’s definitely not fair, and while I would stay civil, it seems clear that although he may not be able to provide the exact format originally contracted, he should at a minimum be giving you all those images and the available album for the originally agreed price- even if that means a different third album, or even some images loose and the price of the unavailable album refunded . Asking you to eat the cost after the contract is signed… not okay. You lived up to your half of the contract: you paid him. He now has to either live up to his half or refund the portion of the contract he can’t fulfill.

Post # 6
Member
3935 posts
Honey bee
  • Wedding: June 2014

@wannabedisneybride:   The layflat album may not be available from *his* supplier, but that format has not gone extinct.  I feel he needed to contact you at that point and ask how to proceed and provide you with options – he can find another supplier for a layflat album.  Since it was in your signed contract it would have been good customer service for him to find another supplier and provide you with what you paid for, at no additional cost to you.  

 

Post # 7
Member
1315 posts
Bumble bee
  • Wedding: May 2006

Well as a photographer I can tell you there are exactly 100 million options for ordering albums for a client. One company discontinues a product then find something else comparable. You should only be on the hook for more money if you’ve upgraded your album beyond what the contract originally states. If you have sent in your image selections he/she should also send your disc to you if that’s in the contract. The album delay is not your fault. Your best bet is to get them on the phone and tell them that you are sympathetic to the issue that the manufacturer has discontinued the product, but that you are fully aware that there are exactly 100 million album companies out there and the photographer out to be able to find something out there to fulfill the contract without any additional cost. Even if they couldn’t (which I do not believe), you still are not legally responsible to pay the difference. Be nice, but be firm and tell them you want your disc of images (if that’s something you paid for) in the meantime. Let us know how it goes.

Post # 9
Member
1315 posts
Bumble bee
  • Wedding: May 2006

@wannabedisneybride:  The photographer is in breach of contract not you – if you have supplied the photo selections as requested you are not holding up the process. Therefore all of the deliverables that can be delivered, should be delivered. Photographers that include the disc with delivery of the album are using that as incentive for you to either purchase an album or finalize your selections for the album faster. I can see no reason why that disc should not have been shipped as soon as they realized the product they intended to order for you was no longer available.

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