- 5 years ago
- Wedding: April 2013
I need some serious advise! I am in a bind and don’t know what to do :((((
My fiance and I decided on a destination wedding in Playa Del Carmen, Mexico. My family is from Spain, and he is Italian-American, so we figured Mexico would be a good compromise in terms of language and location for both families.
We choose Playacar Palace as the resort because they offered the Colin Cowie wedding collection- which was so beautiful. We were in contact with their wedding/booking coordinator for months and have tons of emails going back and forth before we finally signed the contract.
We requested 30 rooms at the resort view at $386.00 per couple per night. That doesn’t include a transfer from the airport, or airfare. Super expensive, but we figured this would help keep our guest list small. It’s the cheapest rate they had, and we figured we wouldn’t be spending too much time indoors anyway.
I have emails with the wedding coordinator telling her that we want the resort view, and I have emails from her confirming that she would block off the resort view rooms.
We sign the contract and she gives us a link for our guests. On it you have a choice of the resort view or you can upgrade to the ocean view. 2 months later one of my guests tries to book her stay and the link isn’t ‘working’. I email my contact and tell her, and she says they are updating the website. 2 weeks later she emails to tell me that the link is up and running. When I look at the link, the resort view is gone, and has been replaced with the Ocean viwe which is $440+ per couple per night!!
I email my contact, and get a respond from someone else, saying she is no longer working for them.
When I pull up my contract, I realize that she wrote the wrong room type in the contract. Even though we requested resort view, the contract reads ocean view.
The resort refuses to give us the rates we agreed on since the resort view rooms are booked for our wedding week, and they are telling us that our $3,000.00 deposit is non-refundable. I understand that a contract is a valid document, but if we have emails with a representative of their compnay stating that we wanted a resort view, shouldn’t that count for something?
The reviews on this place were so wonderful, that I can’t believe this is happening. There is no way ANY of my guests are going to pay $440 per night per couple when it doesn’t even include airfare.
What do I do????