Post # 1
so i was in love with my engagement ring up until diamonds kept falling out of the halo. i got it on 2/11/11. i didnt understand why this kept happening, the first time it happened i hit it with my car key, we took it to the jeweler and she replaced the missing diamond. then i was changing a trash can bag liner and my ring got stuck to the plastic bag and i pulled and another diamond was missing (not the same one). so FI and i brought it back to the jeweler again and decided to add a very thin frame around the halo. i originally stressed i hated the frame and loved the look of no frame. the original halo was pave i think, i dont think it was shared prong since i couldnt see any small prongs. overall, i am unsatisfied with the quality of craftmanship from the jeweler. it’s not flawless work and very messy. i have a very picky eye and all i see are flaws. shouldnt the metal be seamless and very smooth? i can even see the marks/scratches where they held the ring to work on it. i am unsure what to do as i know FI is bummed about my ring. i cant tell him i hate it now. ugh!! any thoughts bees?
Post # 3
@starrbabe24: i also have a very picky eye, that can notice any sort of flaw, or if something is not perfectly symmetrical, scratches, etc.
in fact, after purchasing my ring, we went back once a week, for about a month, because i would notice something a little off, they would fix it, it would look one way in the store, and then when i looked at it more at home, i would find something else that i just couldnt ignore.
we actually have a very close relationship with our jewelers now, because we went back so often, haha. but we were always polite, and showed them what we wanted taken care of, and they got it done.
im not sure where you got your ring from, but i would definitely let them know everything that is bothering you about it, and have them fix it. i know you probably feel awful, like you might be complaining or something, but dont feel that way. an engagement ring is a big investment, and YOU are the one that has to stare at it everyday for the rest of your life. everyone will understand that.
As for your FI, im sure he wants you to just be happy and love your ring, so he should understand. My FI thought i was being a little much, when i kept picking out microscopic things with my ring, but now he is thrilled that i am 100% happy.
Good luck, and let us know what you decide to do 🙂
Post # 4
I totally understand your predicament! I too am very picky, especially when it comes to halo’s and also with split shanks. I always love it when the halo’s have very tiny glittering pave, and don’t have any type of “frame”. I like the look of very little metal, all sparkle. I would say that if the craftmanship of your ring is truly something you are not okay with, then perhaps take it up with the jeweler that you would like a refund. The last resort, for me anyways, would be that I demand a refund for the setting and purchase a new setting elsewhere. When you start to demand things and let a jeweler know that your legitimate, but terrible review of his work will be getting circulated about the community, he will fear for his reputation and likely just give you at least a partial refund. It’s his fault that the stones fell out in the first place if he made the setting, and the resulting issues are due to the faulty work of the originial peice which is his job to rectify.
Best Wish & I’d be getting pushy!
Post # 5
this was the original without frame, still had underneath flaws as shown in other photos, but since i loved the top so much it didnt bother me too much, i could look past it.
pink arrows show small cut/slit in metal on prongs, only these 2 prongs on bottom right side, all other prngs are perfect.
yellow arrows show uneveness in the frame that was added, looks as if they soldered it on with 14k white gold of course. very messy and not smooth.
yellow arrows show uneven/unsmooth metal.
pink arrow shows indented scratch (where i think they held ring to work on it).
pink arrows show unsmoothness/uneveness of added frame from underneath. metal is very messy and not flawless.
pink arrows show another angle of uneveness/unsmoothness of added frame from underneath.
Post # 6
green circle shows frame not straight, slightly goes down on right.
pink arrows show unsmooth/uneven metal and gouged scratch (where they held it to work on it i think).
pink arrows show uneven/unsmooth metal.
green circle shows crooked frame on other side, goes upward.
pink arrows show uneven/unsmooth metal.
Post # 7
this was a big investment and FI paid a lot of money about $5k (1.01 cushion cut, VS2, color g, 14k gold with .5 diamond chips in color g on halo) i just feel awful about my ring kinda sick to my stomach when i think about it and how its not perfect. am i being to picky? is this too much to ask for? shouldnt by ring be 100% perfect to me? please let me know your thoughts…
Post # 8
take all of these pictures to your jeweler! since they did a sloppy job, they need to fix it (for free obviously).
could you make the halo shared-prong set instead of adding the frame? those are usually more secure than other paves.
Post # 9
That is a lot of errors on their part, if you truly aren’t happy show your FI these pictures too and ask him if you could go pick out another ring together? Will the store give you credit from this ring?
Post # 10
do u think i am being unreasonable? bratty about the whole thing? the jeweler is our family jeweler and has known my family before i was even born (i am 29) i just feel like i am that anal/picky/annoying customer that everyone hates!! i have been in about 4 times now. 1st time was because underneath on band had cutouts that i hated so we filled it and had prongs smoothed down because they were scratchy. 2nd time was because instead of polishing/smoothing prongs down they added to them and made them bigger (originally had a single prong on 4 corners of diamond) and i hated the bigger prongs so had it changed to double prongs on all 4 corners (slightly heart shaped when looking at it from the side) 3rd time was for a missing diamond from halo from car key hitting it. 4th time was from another missing diamond from halo (different one) from trash can liner then adding frame to it since too many diamonds kept falling out. i just unhappy with it. i’m bummed out!!
Post # 11
@starrbabe24: I agree with PP, you need to bring these pics to your jeweler and show them what they need to fix! You shouldn’t have to sacrifice the “look” of the ring that you love to correct a problem that keeps occurring because of their sloppiness! A diamond should NEVER fall out of your ring unless there was some catastrophe or something came loose over a very long period of time. You haven’t had your ring long enough, and I certainly don’t think that a car key or a trash bag should ever be able to knock a diamond out! It’s definitely a problem for your jeweler to fix, and you’re right, your FI made an investment, and while I’m sure you hate to complain because it may sound like you don’t like it, that isn’t the case at all. You need to protect his investment and stand up to your jeweler!
Post # 12
1) your fi got a pretty great deal on the ring
2) You may need to find another jewelr. While halo rings do have a tendancy to have the little diamonds fall out (depending on how they’re set…whether they have individual teeny-tiny prongs in between them, or the diamonds use each other to stay in) what you’re experience seems a little much. Maybe you need to find another jeweler that does better work….or rather, your jeweler needs to give it to someone else to fix. (i.e. my Fi uses 2 different guys when he makes rings..one does a better job than the other guy)
and he should definitely not be charging you for this.
Post # 13
Aw I’m so sorry this is going on for you. You are not being unreasonable in the least. That is a lot of money to spend on a ring that has flaws, even if they are only minor and even if not everyone but you notices. That isn’t the point.
But its hard sometimes when you do have a longstanding relationship like your family does with your jeweler. It may be breeding a certain level of comfort.
This is nuts, but I admit what I would probably do. If, going in and going over each problem carefully, he fixes it and it still has problems? I would probably take it somewhere else and get it fixed properly/to my likeing. Even tho it would probably cost me money.