- 4 years ago
- Wedding: October 2013
Long back story.. I apoligize in advance.
So I started out with my Scott Kay Luminaire halo feeling great! My fiance got it in a size 6, which ended up being too big. We went back to the store to have it taken down some, but they had to order in one in smaller size since they couldn’t make it any smaller due to the intricate setting. No problem at all!
So I get the new setting and it fits wonderful. After wearing it for a few weeks, and staring at it all the time, I notice that the underneath part, kinda where the sides meet under the center stone, has one of the 4 corners that has a small hole in the metal. Like where it wasn’t sautered together the whole way. So I take it back in to Jareds and tell them to fix it.. BOY I WISH I HADN’T.
I got the ring back with a few of the stones in the setting looking dark/gray… One of them even look like a black diamond… No lie. I didn’t notice this at first, and I’m non confrontational anyhow… so needless to say I left the store and went home.
I thought maybe it just needed cleaned.. Cleaned it at home, cleaned it at Jareds. Nothing took the black away… So I finally went in to Jareds and said please fix this. My fiance spent like $7,000 on my ring.. It should not look like this. It’s Scott Kay after all.
So I pick the ring up a a day later. I notice the darkest sidestone looks brighter.. And that they had poked a hole underneath my band to “let the light in”, underneath that stone only. Umm a hole in the middle of my ring! Also the side was scratched like it had been dragged over a brick wall. (It wasn’t like that when I brought it in).
So again.. I leave the store only to arrive back there a week later and say “this was not a solution”. So they take the diamond out, clean behind it… and now that dark diamond is super white.. But I notice the other diamonds on that side look gray. The other side of the ring is perfect.
Needless to say it is back at Jareds for them to fix the problem. They are stating that it just needs rhodium plated and maybe my body chemistry makes the ring turn. Ya right. My fiance and I actually just purchased our Scott Kay wedding bands there yesterday. I got the matching one for my ring.. Nice bright diamonds. I am to pick up my engagement ring tomorrow, and am wondering.. WHAT DO I DO IF MY RING IS NOT FIXED PROPERLY? I am sick of dealing with this. I love my ring and just want it to be right. The customer service at this Jareds is great, and they seem professional.. but I just can’t seem to get results!!
See the dark spot?
In some lights it looks a lot worse, and of course in the lights in their store it doesn’t look that bad. I wanna be like “come out and sit in my care with me and look at it then. it will stick out like a sore thumb..”