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Did I piss off the venue coordinator??

posted 3 years ago in Beehive
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    Worker bee
    LisaL    10/24/2009   Chicago, IL

    <p style="font: normal normal normal 12px/normal Helvetica; margin: 0px">This past weekend I flew down to FL to look at some venues with my FI. We all (mom, FI and I-- dad has no opinion) agreed on the same top two choices and the same order. YES! But I think I might have pissed off the venue coordinator @ our first choice. My mom kinda pulled rank on him so we could see the place. <p style="font: normal normal normal 12px/normal Helvetica; min-height: 14px; margin: 0px">  <p style="font: normal normal normal 12px/normal Helvetica; margin: 0px">Back story: <p style="font: normal normal normal 12px/normal Helvetica; margin: 0px">I emailed the venue coordinator on Weds evening saying I'm coming to look at the place on the 16th. In previous communication, I've had with him, I mentioned coming down on Aug 16th and my mom, when she scoped it out, said I'd be coming down on a weekend. He got back to me saying the venue's closed this weekend and he's going to be out of town. Okay, fine, can you get someone, anyone to meet with us? I'll take a groundskeepers, or cleaning staff, anyone. He flat out refused to let us to see the place. I told him that FI & I flew down from Chicago, still no dice.<p style="font: normal normal normal 12px/normal Helvetica; margin: 0px"> <p style="font: normal normal normal 12px/normal Helvetica; margin: 0px">I was like, fine, then I guess you're not getting $20K in business. My mom, who totally loved this place when she saw it was not having any of this. She gets on the horn with some director she knoww from the main hotel and they arranged for use to meet with someone Saturday morning.<p style="font: normal normal normal 12px/normal Helvetica; margin: 0px"> <p style="font: normal normal normal 12px/normal Helvetica; margin: 0px">Everything was really great, we really liked the place, and I sent a nice email to the venue coordinator that said, "Thanks for all your help providing info. We really liked the venue. Hopefully next time we'll meet; I'll make sure I have you plenty of notice." I didn't mention us seeing the place on Saturday explicitly, and I also made sure to say he's been really helpful in answering my questions etc. Nothing in response. Did I shoot myself in the foot?

     
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    LisaL    10/24/2009   Chicago, IL

    Ew, don't know what happened with my post, but I'll repost.

    This past weekend I flew down to FL to look at some venues with my FI. We all (me, FI and mom-- dad has no opinion) agreed on the same top two choices and in the same order. YES! But I think I might have pissed off the venue coordinator @ our first choice. My mom kinda pulled rank on him so we could see the place 

    Back story:

    I emailed the coordinator on Weds evening saying I'm coming to look at the place on Aug 16th. In prior communication I told him that I'd be coming down on the 16th , and when my mom first scoped the place out, she said I'd come on a weekend. He got back to me saying the venue's closed and he's out of town. Okay, fine, can you get someone, anyone, to meet with us? I'll take a groundskeeper, cleaning staff, ANYONE. He flat out refused to let us see the place. I told him that FI & I flew down from Chicago and still no dice.

    So at this point I was like "Fine, I guess you're not getting $20K in business" (we have a large guest list). My mom, who totally loved this place when she saw it was not having any of this. She gets on the horn with some director she knows from the main hotel, and they arranged for us to meet with someone Saturday AM.  

    Everything was really great, we really liked the place, and I sent a nice email to the venue coordinator that said, "Thanks for all your help providing info. We really liked the venue. [Hopefully next time we'll meet]; I'll make sure you get plenty of notice beforehand." I didn't mention us seeing the place on Saturday explicitly, and I also made sure to say he's been really helpful in answering my questions, etc. Nothing in response. Did I shoot myself in the foot? 

     
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    ginabean    October 08   LA

    He may not have appreicated your comment, but the truth is as a coordinator, it's their job to earn your business, and most make a commission and large tip at the end, so should be pretty accomodating.

    Is there only one coordinator at the venue? is it possible to work with someone else?

    I would call. He may be on vacation, or ignoring your emails, but he can't avoid your calls.

     
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    lemleg      

    He may still be out of town???

     
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    Bumble bee
    Sweeney2Be    Aug 23, 2008   Twin Cities Minnesota

    No. I would have doen the same thing. When my venue coordinator went out of town I was given a list of other contacts. He sounds like he thinks his job is a cake walk and doens't have to go that extra mile. He may not have like the comment but you flew in fro out of town and explained, talk to and tried to set up. I would actually find out who his boss is and pull rank there too. He esentially is a customer service provider and people skills are a must as well as communication, which he seems to lack inconsiderably!

    He should have bent over backwards to find you someone to show you around, especialy after knowing for sometime you planned to come from out of town! Everyone is entitled to work free vacations - but finding back up for special issues is something he should have done.

    I find his behavior unprofessional and rude and HIGH FIVE to your mom! Call, find out what the deal is andat least this way you will know if he's back and still being rude or just gone. 

     
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    LisaL    10/24/2009   Chicago, IL

    Thanks everyone. I totally agree with the "Holy cow, I can't believe you're not trying to accommodate me?" I was shocked that he wouldn't try to find ANYONE,  on two days notice, to show me the place. I'm definitely not sorry we pulled rank, but I'm just worried that it might start everything off on the wrong foot. 

     
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    Newbee
    karissa17    10/11/08  

    Did you set up an appointment or did you tell the person when you wanted to see the place?

     
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    Buzzing bee
    chelseamorning    November 1, 2008   Washington, DC/Atlanta

    It's only been a few days. I wouldn't freak out about his non-response yet. He might still be out of town and not have lots of access to email, or just not have gotten back to you yet.

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    Blushing bee
    Krista    June 6, 2009   Kingston, Ontario

    If he doesn't respond to email in the next couple days, try to reach him by phone (per ginabean's idea). If that doesn't work, after he's had a few more days to respond / return your call, I'd say take it to thenext level. I agree thoroughly with Sweeney2be's. It's his job to provide customer service. You may need to discuss it with his boss.

     

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