(Closed) DIFFERENT EXPERIENCE WITH 50FLOWERS

posted 8 years ago in Flowers
Post # 3
Member
5 posts
Newbee
  • Wedding: July 2012

Fiftyflowers.com regrets the situation experienced by our customer. We apologize for that fact that the sample centerpiece our customer ordered did not arrive on time due to a weather delay. We want to let our customers know that these types of inconveniences are the exception rather than the rule; however, Fiftyflowers will always look a way to have these issues solved as fast and efficiently as possible.

We want to thank our customer for providing important feedback of her experience as we strive to provide premium quality flowers with excellent customer service.

Fiftyflowers.com understands the importance of beautiful, on time wedding flowers, and we encourage our customers to contact us and ask us about delays and ways we can avoid delivery date issues. Our friendly customer service will be glad to assist you.

Post # 4
Member
10 posts
Newbee
  • Wedding: October 2009

DO NOT USE 50flowers for anything…………….my otherwise perfect wedding was ruined by this company and they are giving me the run around about reimbursing me for the faulty colored flower they sent.  I will be happy to forward my correspondence with fifityflowers.com along with pictures of what I ordered versus what was rec’d.  Instead of going on and on about how unsatisfied I am, I will let you be the judge of it yourself.  Please feel free to email me at [email protected] and I will be happy to share my experience, pictures and all.

Post # 5
Member
5 posts
Newbee
  • Wedding: July 2012

Fiftyflowers.com stands behind our flowers as well as customer service. We have personally apologized with our customer for the inconveniences experienced with her order, and compensation has been issued as requested. Our goal is to strive to make our clients happy by providing beautiful wedding flowers. While the pictures for the customer sent did not represent the problem as accurate as possible, we were happy to work with our customer to ensure customer satisfaction.

 

Post # 6
Member
3576 posts
Sugar bee
  • Wedding: October 2010

Wow…this is all very interesting.

Post # 7
Member
361 posts
Helper bee
  • Wedding: December 1969

I hate to say it, but it looks like for these two situations, unforeseeable events occurred.  They do have a disclaimer about flowers being a natural product that can have a different appearance than what is pictured.  I don’t have the pictures or anything from the wrong order explained above, but I don’t expect my order to be the exact color on the screen.  And fog isn’t really their fault.  I’m sure everyone’s FedEx or UPS orders were delayed that day.  Just sayin’.

Post # 8
Member
440 posts
Helper bee
  • Wedding: September 2011

I think the major point that both of these customers was trying to get across is that the customer service has been poor and their situations have been made worse by poor communication on the part of fifyflowers.

Post # 9
Member
1701 posts
Bumble bee
  • Wedding: June 2010

what the????

Post # 10
Member
828 posts
Busy bee
  • Wedding: March 2010

Maybe it’s just me, but this “review” seems really sketchy, along with the “rebuttal” from “50 flowers”. The original poster only has one post, and the “50flowers” and the other “person” only have 4 posts each. What’s going on? 

It’s like a weird spammer arguing with himself…

Post # 11
Member
7082 posts
Busy Beekeeper
  • Wedding: July 2009

I think it’s ok for posters to share their experiences and for a vendor to respond.  These may be one issue posters, which is why they have low post counts.

Post # 12
Member
828 posts
Busy bee
  • Wedding: March 2010

@Mrs. DG I wasn’t sure, but I didn’t go ahead and flag it. It just seemed a little weird.

Post # 13
Member
361 posts
Helper bee
  • Wedding: December 1969

With so many positive responses to fiftyflowers, I won’t be canceling my order from two reviews.  I’ve actually heard for months in researching that their customer service is excellent, but Nexus and Mrs. DG are right – this sounds odd.

Post # 14
Member
1045 posts
Bumble bee
  • Wedding: January 2008

Just quickly chiming in to say that I’m waiting till I get my photos back from our wedding to post my review of fiftyflowers.com, so I can add them.  I had an excellent experience with them, and would use them again happily for any future event.

I’m surprised by the customer service problems listed in the fog delay email, because with both shipments of my flowers (both for the sample shipment I ordered for a trial, and the real thing for my actual wedding), I received calls upon placing the orders, an emailed tracking number/numbers once shipped, and a call once the flowers were delivered, to discuss if I had any problems/questions about flower care.  It does sound like the poster should’ve been kept appraised of the status of her order and advised that they would be delayed; however, if the flowers had already been made and turned over by the company to the shipping courier, I wouldn’t expect them to be able to control any weather delays, or easily cancel any orders.

That being said, it’s very important to do your research, before undertaking any DIY flower project, to make sure you’re working with a company that makes you feel comfortable.

Post # 15
Member
4382 posts
Honey bee
  • Wedding: June 2010 - Ceremony - First United Methodist Church; Reception - My parents' house!

I’d only ever heard good things about 50 flowers.

Post # 16
Member
1901 posts
Buzzing bee
  • Wedding: June 2010

The OP never stated when the flowers actually arrived. While I would agree that someone should have been there to take her call, they always recommend having the delivery come 2-3 days prior to the wedding, so a 7 hour delay would not have been the end of the world for most people.

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