Post # 1
Don’t take a chance on 50Flowers – its not worth the risk!! My experience with 50flowers was very different from earlier blogger. I ordered a sample centerpiece several weeks ago anticipating using this site for flowers for my daughters wedding. The shipment was to be delivered today. I called the company this afternoon after not receiving the shipment. When I reached customer service, I was told nobody was available and to leave my name and number and someone would return my call. After several hours passed and nobody returned the call I called again and dialed “order flowers” number thinking I would have better luck. After speaking with a young lady who’s accent was so thick I had trouble understanding her, I was told the plane had been delayed due to 7 hours of fog! When I tried to cancel the order, I was told by the young woman that she had no authority to do so and her manager would have to call me. I never received a call. I never received any calls making sure I had received my order. I shutter to think that this could have happened two days before my daughters wedding. I will definately find another floral provider who is more service oriented!!!!
Post # 3
Fiftyflowers.com regrets the situation experienced by our customer. We apologize for that fact that the sample centerpiece our customer ordered did not arrive on time due to a weather delay. We want to let our customers know that these types of inconveniences are the exception rather than the rule; however, Fiftyflowers will always look a way to have these issues solved as fast and efficiently as possible.
We want to thank our customer for providing important feedback of her experience as we strive to provide premium quality flowers with excellent customer service.
Fiftyflowers.com understands the importance of beautiful, on time wedding flowers, and we encourage our customers to contact us and ask us about delays and ways we can avoid delivery date issues. Our friendly customer service will be glad to assist you.
Post # 4
DO NOT USE 50flowers for anything…………….my otherwise perfect wedding was ruined by this company and they are giving me the run around about reimbursing me for the faulty colored flower they sent. I will be happy to forward my correspondence with fifityflowers.com along with pictures of what I ordered versus what was rec’d. Instead of going on and on about how unsatisfied I am, I will let you be the judge of it yourself. Please feel free to email me at [email protected] and I will be happy to share my experience, pictures and all.
Post # 5
Fiftyflowers.com stands behind our flowers as well as customer service. We have personally apologized with our customer for the inconveniences experienced with her order, and compensation has been issued as requested. Our goal is to strive to make our clients happy by providing beautiful wedding flowers. While the pictures for the customer sent did not represent the problem as accurate as possible, we were happy to work with our customer to ensure customer satisfaction.
Post # 6
Wow…this is all very interesting.
Post # 7
I hate to say it, but it looks like for these two situations, unforeseeable events occurred. They do have a disclaimer about flowers being a natural product that can have a different appearance than what is pictured. I don’t have the pictures or anything from the wrong order explained above, but I don’t expect my order to be the exact color on the screen. And fog isn’t really their fault. I’m sure everyone’s FedEx or UPS orders were delayed that day. Just sayin’.
Post # 8
I think the major point that both of these customers was trying to get across is that the customer service has been poor and their situations have been made worse by poor communication on the part of fifyflowers.
Post # 10
Maybe it’s just me, but this “review” seems really sketchy, along with the “rebuttal” from “50 flowers”. The original poster only has one post, and the “50flowers” and the other “person” only have 4 posts each. What’s going on?
It’s like a weird spammer arguing with himself…
Post # 11
I think it’s ok for posters to share their experiences and for a vendor to respond. These may be one issue posters, which is why they have low post counts.
Post # 12
@Mrs. DG I wasn’t sure, but I didn’t go ahead and flag it. It just seemed a little weird.
Post # 13
With so many positive responses to fiftyflowers, I won’t be canceling my order from two reviews. I’ve actually heard for months in researching that their customer service is excellent, but Nexus and Mrs. DG are right – this sounds odd.
Post # 14
Just quickly chiming in to say that I’m waiting till I get my photos back from our wedding to post my review of fiftyflowers.com, so I can add them. I had an excellent experience with them, and would use them again happily for any future event.
I’m surprised by the customer service problems listed in the fog delay email, because with both shipments of my flowers (both for the sample shipment I ordered for a trial, and the real thing for my actual wedding), I received calls upon placing the orders, an emailed tracking number/numbers once shipped, and a call once the flowers were delivered, to discuss if I had any problems/questions about flower care. It does sound like the poster should’ve been kept appraised of the status of her order and advised that they would be delayed; however, if the flowers had already been made and turned over by the company to the shipping courier, I wouldn’t expect them to be able to control any weather delays, or easily cancel any orders.
That being said, it’s very important to do your research, before undertaking any DIY flower project, to make sure you’re working with a company that makes you feel comfortable.
Post # 15
- Wedding: June 2010 - Ceremony - First United Methodist Church; Reception - My parents' house!
I’d only ever heard good things about 50 flowers.
Post # 16
The OP never stated when the flowers actually arrived. While I would agree that someone should have been there to take her call, they always recommend having the delivery come 2-3 days prior to the wedding, so a 7 hour delay would not have been the end of the world for most people.