Post # 1
I’d love for the pros to weigh in on this one.
I bought the digital files from my engagement shoot. Some of the photos are quite dark, so much so that the photographer had to redo some of the prints we ordered through them. (I didn’t know about the darkness problem when I ordered the digital files.) So now I’m stuck with some digital files that are unusable as they are. I did some test prints through MPIX without color correction and many are too dark (our skin looks yellow!).
I haven’t yet tried their color correction for prints, so I’m not sure if that will solve the problem. The bigger issue is that I wanted to make a press printed coffee table book and maybe save the dates. They don’t do color correction for these products, so my digital files are fairly useless for what I bought them for.
Do I request the photographer send a new disk with files that are lighter and ready to print? I don’t want to be a Bridezilla, but I do want the quality product I thought I was paying for.
Post # 3
What format did your photographer shoot in? I know Raws can be edited more than jpegs. They should have done some lighting correction so i would ask for a new cd.
Post # 4
I’m pretty sure it would have been in RAW. The files we received were edited, some just not quite well enough. They fixed the problem in the prints they sent us, but sent us a disk with the too-dark images. We would be asking for additional color correction.
Post # 5
@MidwestBride2012: No photographer gives away raw files. The JPG’s on your disk should be edited per your contract. If they sold color corrected, print ready files, then that is what you should get. It is customary for a photographer to include extra editing on ordered prints, but the colors and exposure should already be adjusted. How do the images look on your screen that don’t print good?
Post # 6
@USER876: I understand completely that I’d never get the raw files. Nor would I want them. That’s what I hired a very pricey professional for!
The photos in question look good on my screen. A certain number of prints came with our engagement shoot. The photographer sent both sets of prints – the too dark prints AND the new lightened up prints. So I can see the difference between the two sets – it’s a huge difference.
I did a test batch of small prints through MPIX without color correction just to double check, hoping they sent the updated files. But the coloring was just as off with the MPIX as with the original too dark files. (They won’t color correct press print products, so I can’t get the coffee table book that I bought the files to make).
I feel like the files I paid for should be ready to print. I can sacrifice some quality by going through MPIX rather than the photographer, but we shouldn’t come out looking like Simpson’s characters! Should I ask for a new disc with the problematic photos corrected? I don’t want to tick off my photographer before the wedding, but I’m also really upset with this.