(Closed) Disappointed in our wedding video :(

posted 6 years ago in Photos/Videos
Post # 3
1488 posts
Bumble bee
  • Wedding: April 2012

If you are not happy with it I would definitely voice your concerns. It’s sad because most of my friends and people I know who had a videographer were all disappointed with the videos. It shouldn’t be that way…especially when you are paying an arm and a leg for them!!

Post # 4
1415 posts
Bumble bee
  • Wedding: November 2011

You should definitely address this with your vendor and see if it can either be fixed or have part of your money refunded–you are still the customer even after the finished product is delivered!

Post # 6
899 posts
Busy bee
  • Wedding: November 1999

I don’t think it would be a problem at all for him to fix it. You say he’s been really nice so I don’t know why he wouldn’t want to work with you. I would go into it really friendly and sandwich the critique between two compliments. Say something like,

“We got your video. Thanks so much, you got all the moments that were important to me and the video quailty is great. We did notice a couple of things we would like tweeked if that is possible…  and list your concerns here….

I would end it with, “It was very nice of you give us the extra copies, we’ve really enjoyed working with you.”and see where it goes from there.

Hopefully he can fix is easily and it won’t be an issue. 


Post # 7
18 posts
  • Wedding: December 1991

I agree, you should address the concerns.  As a videographer, I want to know if my brides are not happy with something.  I would much more hear from you that there is somehting you don’t like then for you to keep something your not happy with. 

Yes, the uncut stuff at the begining should be an easy fix, but it should have never been there to began with.  As for the wrong names, a rule of thumb I have is I get the bridesmaids to give me their names, spelled correctly for me AND I get a copy of the wedding program.  The names are always listed there.  YES, it will take him some time to fix it, but he should do it with out question.  And I hate to tell you this, but he knew the mistakes he made, the long turn around time, the bad uncut footage at the beginning and the wrong names for the bridesmaids that is why he gave you the extra DVD’s. 


Hope this helps out.  Don’t be afraid to go back to him.  Your the customer, not him. 

Post # 8
1284 posts
Bumble bee
  • Wedding: October 2012

Definitely let him know that you are unhappy!

Post # 9
8 posts

@donsamples: Seconded. Leaving that kind of crappy footage in the middle of the film for two full minutes is just…shamefully bad. That will honestly take him about 2 seconds to cut out. And fixing the names is really simple as well. Those edits should honestly take him about all of 15 minutes to fix. I would politely, but firmly, ask for those changes, and do not feel bad at all about asking for them! 

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