Post # 1
I recently wrote a post about how I was getting frustrated that our wedding video was taking forever but luckily we just received it 6 days before the 6 month contract deadline.
Overall, the video is fine. It’s by no means one of the fancy cinematography videos but it includes most of the important moments and the video quality is good. However there are two parts that I’m disappointed in and I’m wondering if I should ask our videographer to redo those parts.
1. Not a huge deal, but our videographer included uncut footage of our group photo with bubbles. The problem is that uncut means he included two minutes at the beginning where the camera is randomly pointed at the sky, ground, wall etc while ppl are talking in the background. I get that it’s uncut but wouldn’t it have made him look better to just cut that beginning mess? I’m embarrassed to show that part to anyone.
2. The bigger issue to me. At the beginning of the video there are credits where it states the bridesmaids name and in every other video I’ve seen the words match up with that bridesmaid. In our video none of them match up, the majority are group pictures but the words are over their faces or it’s a shot of a pair of shoes ( not belonging to that person). It just makes zero sense to me and again I’m embarrassed to share it with my family.
Should I mention these concerns to my videographer? I feel bad because he’s really nice and gave us an extra DVD plus a digital copy for free ( I never asked though). I would like these things fixed but I don’t know if I’m just being overly critical or not?i would love any suggestions or feedback. Thanks!
Post # 3
If you are not happy with it I would definitely voice your concerns. It’s sad because most of my friends and people I know who had a videographer were all disappointed with the videos. It shouldn’t be that way…especially when you are paying an arm and a leg for them!!
Post # 4
You should definitely address this with your vendor and see if it can either be fixed or have part of your money refunded–you are still the customer even after the finished product is delivered!
Post # 5
Thanks foryour responses! I feel like the uncut footage would be an easy fix. It’sis deprecate chapter so he would just have to cut off the beginning footage.
The other part requires him going through footage to match up with the right name. The parents were done properly but I have a feeling that when he went to start editing the video 5 months after the wedding he had no idea who was who and rather thandouble checking with us he went ahead and did something weird 🙁
I just don’t know how to word my email to him withouta offendinghim. Any ideas?
Post # 6
I don’t think it would be a problem at all for him to fix it. You say he’s been really nice so I don’t know why he wouldn’t want to work with you. I would go into it really friendly and sandwich the critique between two compliments. Say something like,
“We got your video. Thanks so much, you got all the moments that were important to me and the video quailty is great. We did notice a couple of things we would like tweeked if that is possible… and list your concerns here….
I would end it with, “It was very nice of you give us the extra copies, we’ve really enjoyed working with you.”and see where it goes from there.
Hopefully he can fix is easily and it won’t be an issue.
Post # 7
I agree, you should address the concerns. As a videographer, I want to know if my brides are not happy with something. I would much more hear from you that there is somehting you don’t like then for you to keep something your not happy with.
Yes, the uncut stuff at the begining should be an easy fix, but it should have never been there to began with. As for the wrong names, a rule of thumb I have is I get the bridesmaids to give me their names, spelled correctly for me AND I get a copy of the wedding program. The names are always listed there. YES, it will take him some time to fix it, but he should do it with out question. And I hate to tell you this, but he knew the mistakes he made, the long turn around time, the bad uncut footage at the beginning and the wrong names for the bridesmaids that is why he gave you the extra DVD’s.
Hope this helps out. Don’t be afraid to go back to him. Your the customer, not him.
Post # 8
Definitely let him know that you are unhappy!
Post # 9
@donsamples: Seconded. Leaving that kind of crappy footage in the middle of the film for two full minutes is just…shamefully bad. That will honestly take him about 2 seconds to cut out. And fixing the names is really simple as well. Those edits should honestly take him about all of 15 minutes to fix. I would politely, but firmly, ask for those changes, and do not feel bad at all about asking for them!