- NYE Gal
- 7 years ago
- Wedding: December 2010
So…Here’s an update on one of my previous threads. I’m not really sure what I plan to get from posting this but I guess it could serve as a warning to make sure you are totally happy and confident with your vendors.
Here’s the e-mail I wrote to him and here’s the reply I got….
Just a little back story first:
- He took on my wedding because the venue is gorgeous and he wants to get in there
- He said that a 120 guest count was the guarantee (and I did not change the count the week of, it was the week before which I was allowed to do)
- Free food??? Huh?
Here it is:
Hi Caterer, I’m finding this situation extremely awkward and upsetting. I do find it strange that you’ve closed up your business right after my event and have no way of providing us with some sort of refund. I was 100% comfortable with paying the $40/plate plus 15% when we were promised spectacular food. I do have a problem having paid it when there were so many issues the night of. We do have a large amount of tarts and goat cheese things in our freezer that I can make available for you to see. I’m in an uncomfortable position because it’s been less than two weeks since my wedding and this situation is overshadowing the good memories of the day and you are telling me that there will be no rectification until possibly March.
I would like to have things end of a positive note because I have had a lot of comments from guests. Thanks. NYE Gal
Hello NYE Gal,
There is nothing strange about a business closing. It just so happens to be on the end of the year this time. It has nothing to do with your wedding. It has to do with my business not yours.
If you remember you book me to do 150 head count, on New Year’s Eve. Which I said that was not a date I like doing because there are always problems on that date. SO, here we are with a problem! I have already taken off 8 head count from your bill =$320. Had to discount or change the tip out=$280.
Now you are saying that my food was not up to par !! This is after (wedding coordinator) & The owner of the hall and a few other people told ME that it was wonderful and would like to use me in the future. I also brought all the food that I had ordered so that you would have something for late night. AND I put together two large fruit trays= no charge(but would be $45.ea. =$90.) I want to be an understanding person, BUT, enough is enough. I really think I have gone over and above the call of duty. Please understand my position. Most Caterers would not change to amount of the count the week of the date and surely would not bring all the extra food that you received, for free!!
I hope this will clear up and answer any of your questions. As you have said I would like to end this on a positive note also.