(Closed) Do Moissaniteco do custom orders?

posted 5 years ago in Rings
Post # 3
Member
256 posts
Helper bee
  • Wedding: October 2014

@missmouse1:  I think they should be able to do it for you. I was interested in the WED509 in Platinum and so they gave me a price and then added it to the drop down list of metal types on the website so BF could order it. 🙂

Post # 4
Member
676 posts
Busy bee
  • Wedding: February 2013

@missmouse1:  Yes, they do. I was talking to them about a head option that isn’t listed for a shank that I like and they were relatively quick to respond and discuss my options. 

Post # 5
Member
3063 posts
Sugar bee
  • Wedding: November 2012

They can make some alterations to their existing settings. However they do not make custom settings (as in taking a design you give them and making an entirely new setting). Your request is reasonable and I am sure you’ll be able to make that alteration. I can’t give you an answer about the return question you have. To me, it sounds like it would be considered custom work and therefore not eligible for return, but I don’t work for MCo and can’t say for sure.

Post # 7
Member
899 posts
Busy bee

I’ve asked them all sorts of crazy things and they always say yes! It’s definitely worth asking!

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