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DO NOT GO TO BETTY JAYNE ALTERATIONS IN RENO,NV DRESS RUINED, STAINED!

posted 1 year ago in Dress
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    kalliela    January 22, 2011  

    A few of you know my situation with my horrible alterations lady. She first of all took the dress in too far and accused me of gaining weight..which I didn't because I was still the same weight and dress size. I double checked on it. Cause I was worried about it..cause she's like..'WHAT HAVE YOU BEEN EATING??!!' cause the dress didn't fit at all when she took it in. She continued to badger me about my weight on several occasions. And I never gained any weight in the first place. She let it back out some and it was fitting better AND SHE STILL badgered me about my weight!! She cut down the appearance of my hands(more than once) because I keep my nails short.  She's like, "Well, you should be sure to wear false nails on you day cause those are unattractive"!! She called David's Bridal WHITE TRASH and my dress came in a David's Bridal bag. She would badger me with personal questions. After leaving in tears everytime I saw this lady..I just said to heck with it, I will go with someone else. I told her we would take our business somewhere else and she got very very angry with me that I wanted to take it somewhere else. I knew the dress was unfinished..but I needed to get away from this lady. The last time I tried it on, there was NO hole on the side of the dress. WHEN I GOT IT HOME, THERE WAS A BIG HOLE ON THE SIDE OF THE DRESS THAT WASN'T there before. When I picked it up..it was in the DB bag and she didn't want me to see the dress, she just insisted we pay her or else. We started to write a check..and she said, I want cash. We told her all we had were checks and she became threatening when we were trying to give her a check instead of cash! I said, let me see my dress first! And she said, no and grabbed it from me insisting we pay her cash only. I am guessing maybe because she works out of her home and may be avoiding taxes? That is the only explanation I could think of. Ok, so being the nice person that I am..we made a debit and flipping paid her without seeing my gown cause I wanted out of there cause things were becoming escalated. So, I get it home, I FIND A BIG HOLE on the side of the dress. NOT ONLY THAT..THERE ARE SEVERAL STAINS on the dress. It looked like she spilled COFFEE on my white dress as there is a HUGE BROWN STAIN on the front of the bodice!!!! And on the back looks like a stain from what appears to be a sauce of some kind like spaghetti. There is heavy soil stains on the top of my dress and inside as well!!! She TOTALLED MY DRESS only cause I wanted to go with someone else because of her unprofessionalism and rudeness! PLEASE STAY AWAY from her! She's horrible!!!! And I am sad because this beautiful gown is stained and in need of repairs. Really sad and angry!! Just wanted to warn anyone else from going to her!!!!

    Thanks bees! 

     
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    PurpleUnicorn    April 19, 2011  

    omg! that is TERRIBLE! i don't even know what to say, it is such a shocking story....are you able to repair it at least???

     
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    Belle2Be      

    Can you post pics? That isterrible!

     
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    phxbride87    March 5, 2011  

    Serioulsy, I would file a report with your better business bureau, and post reviews to yelp, the knot, wedding wire, etc! I'm so so sorry you are having to deal with this- she should definitely pay to have it cleaned and repaired at the least, if not to replace the dress entirely if you have time. 

     
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    kalliela    January 22, 2011  

    Thanks bees! I have been oxy-cleaning for a couple hours now and luckily got some of those stains out! Thank God for oxy-clean! But here is the pic of the side of the dress where there is a big hole..that wasn't there on my last visit. I don't know why she would do that..it's horrible! It had nothing to do with taking it in cause it wasn't there last time.., you know? Why a gaping hole right there? Why would anyone?

    Attachments

    1. DO NOT GO TO BETTY JAYNE ALTERATIONS IN RENO,NV DRESS RUINED, STAINED! :  wedding Img drss_001.jpg (1968.8 KB, 41 downloads) 1 year old
     
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    kalliela    January 22, 2011  

    another pic of hole:

     

    Attachments

    1. DO NOT GO TO BETTY JAYNE ALTERATIONS IN RENO,NV DRESS RUINED, STAINED! :  wedding Img drss_005.jpg (1917.8 KB, 38 downloads) 1 year old
     
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    noritake22    March 31, 2011   Seattle

    I am sorry you had a bad experience with your seamstress. Actually, since she had to take it in, she would have had to take the bodice completely off to take in the sides properly. She would then reattach the bodice to your gown, so I can see where this "hole" would be necessary. Since you weren't comfortable leaving it with her any longer, she wasn't able to finish. I don't know about the stains because they aren't in your picture and I wasn't there. I hope you are able to find another seamstress to help you.

     
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    kalliela    January 22, 2011  

    Sorry about triple post here..sorry! Just wanted to say I am worried to hang this up because I am worried it may rip in half where the hole is..it could definitely happen I am sure if not careful with it!:(. Cause the weight of the bottom of the dress..if hung up..it could def rip in half, no doubt about that I don't think:(.

     
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    CellaDee    October 8, 2011   Albuquerque, NM

    Jeez! Do you know if there's another shop that can repair the hole? I'm sorry that you're dealing with this. No bride deserves that. I agree that you should report her to the BBB.

     
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    missbitsnpieces    May 2011  

    She clearly destroyed your dress because she knew you were going elsewhere. I would take her the evidence along with a letter from a "lawyer," make one up if you don't know one.  If you do know one, ask them to go with you and act like they are representing you against her and that you want all your money back.  It's doubtful you will get compensation from this lady for the damage.  She will deny it was her.  Finally, keep posting reviews.  Oh, and you should definintely try to report her business to the IRS!  She probably is avoiding taxes by asking for cash only... explain that this happened to you and that she works out of her home so you are suspicious, especially b/c she leaves customers no recourse if she damages the items.  Maybe you can get her in some trouble!

     
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    kalliela    January 22, 2011  

    So, luckily I found another lady that said she would fix this dress for me. She was much more professional and it's not out of her home. It's a legit business. And she didn't ask ANY personal questions at all, she's all about business. She also said I got screwed on the pricing. She said what that other lady charged me was way expensive and that she can't sew either. She said, "Some people think they can sew, and they think cause they have a sewing needle, they can sew but they can't."  She said that other people have come to her after seeing Betty cause she charges way too much and for less quality. People have gone to her and she said she charges about half of what Betty does. After looking at the gown, she said "What? It looks like she took this in and back out again?". I said, yes. She took it in too far the first time. And that's when she said she can't sew at all. She also suggested I get it cleaned and that should help with the soil and stains on there. So, hopefully..my dress will be somewhat salvaged and back to normal towards the end. I am just glad I found more of a professional and not someone who is so mean and so nosey with my personal life. Ahh, a professional! nice! I hated being under a microscope everytime I would go to her house. She wanted to know everything about me! Like, can't this be about business? There were other things that she said to me that hurt very much on a very personal level..but won't really share them here cause it just sucks to repeat the words:(. But I have a professional now so ahhh..no more Betty and I just feel so good about that! So, now I can move on and get married already!:).

     
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    hugheswed    August 2011  

    Where did you end up getting your dress fixed? I found a dress out of town that I like, but it needs alterations.  So, I am looking for a good place to get it done in the Reno area.

    Thanks.

     
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    Helper bee
    creme_de_violet    9/12/2010   San Francisco

    I'm sorry this happened to you!!  Please file with BBB!  This needs to go on record permanently!

     

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