DO NOT ORDER from JKM Ribbon and Trim

posted 5 years ago in Decor
Post # 3
Member
2192 posts
Buzzing bee
  • Wedding: May 2012

I am sorry that this happened to you.  I used them for my wedding and was very satisfied with their service and product.

Post # 4
Member
360 posts
Helper bee
  • Wedding: April 2013

I had a horrible experience with them as well. I ordered ribbon from them for my wedding invitations. The day after I ordered the ribbon I was told that they were on backorder for 3 weeks. I had some time before I really needed the ribbon so I was fine with the delay. Four weeks went by and I still have not received a shipping notice so I contacted them asking when I should expect the ribbon. I received a response saying it would be ANOTHER 2-3 weeks. At this point I needed to get my invitations out so I couldn’t wait that long. I emailed them back explaining the situation and they refused to give me a refund.

In the end I disputed the charge with my credit card company and got the ribbon for half the price at Michaels. Michaels even special ordered the ribbon for me and honored their 50% off discount they were running at the time. Add it to the list of reasons why I LOVE Michaels!!!

Post # 4
Member
2 posts
Wannabee

In November of 2014 I placed a ~$140 order with JKM Ribbon – my card was charged immediately – but I received an email that stated I would receive the items in 3-4 weeks. I did not receive the items, and 6 weeks later followed up with an email. I received what I now know to be a standard email exchange – an excuse for a delayed response (holidays, weather etc.), with an “expected” date of 4 weeks in the future. Each time the new “expected” date passed, I had to contact JKM Ribbon and received the same excuse-and-delay emails. After six months of this pattern of behavior I asked about refunds, and JKM Ribbon offered store credit. I replied that after half a year I had not seen anything else I wished to order (particularly since in my experience it does not seem that you will actually get your order from JKM Ribbon).

After further email exchanges where I explained that JKM Ribbon had in essence held my money hostage for over half a year the company agreed to refund my money. This email exchange was in July of 2015 promising a refund by the end of August. In September I followed up and was again put through the hoops of delayed response and future “expected” dates. At the end September (after again following up) I received an email that stated there would be a credit posted to my card in 21 days. After six weeks with no refund, I followed up with yet another email. This week (end of November) after more than a year has passed, I was offered a “repayment” plan by JKM ribbon – starting in a month (highly unlikely), for three months.

Of course, now digging a little further into JKM Ribbon it appears they have very few satisfied customers – most like me – appear to have their money taken with no product ever shipped and many list the same experience as mine (including being offered a repayment plan that never occurs). I of course, am at fault for trusting this company and should have disputed the charges as soon as this nonsense started. The Better Business Bureau gives JKM Ribbon an “F” – which is bad in the business sense – but quite frankly I cannot see how what they are doing is legal. I doubt that JKM Ribbon has ever actually sold the product I bought and wonder how many other products they have advertised and “sold” are actually sent.

If you feel the slightest inkling to order from JKM Ribbon, read a few more reviews – if you know anyone ordering ribbon (crafting, weddings, small businesses etc.) – please give them a heads-up.

 

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