Post # 1
I am thoroughly frustrated with the lack of customer service from this company. We purchased a large order for my daughter’s upcoming wedding, and when we received it, several items were missing although the packing inventory sheet was marked through as complete. I did not receive ANY emails about the merchandise that was left out either. I made contact with Tableclothsfactory and informed them the order was lacking; they sent back notice that my original order had some items that were out of stock, and informed me at that time the items were expected to arrive in late March.
Being that the wedding is April 9th, I continued my correspondence with them often to be certain we would receive the remaining merchandise before the day of the ceremony. The representatives have changed the ETA of the back ordered stock now, and have had difficulty explaining what our options are. The language in their emails is choppy and confusing!
We were shorted 50 turquoise satin napkins and 5- 90×156″ black satin banquet cloths. The website HAS ONLY RECENTLY made note to its customers that these items are INDEED on backorder. I wonder how many other people ordered the same merchandise before tableclothsfactory finally decided to post this info??
We were sent (I believe deceptively at this point) 90×132″ black satin cloths. When I told the rep about the discrepancy she said she would give me a 20% discount if I needed to order more cloths to cover the length difference! I paid a higher cost for the longer cloths and they were not willing to refund the difference…just a discount if I wanted to buy more! No way!!
We have scrambled to match up satin turquoise napkins from other companies that coordinate with the turquoise satin overlays we received from Tableclothsfactory. We STILL have no idea when we will see the remainder of our shipment, and the company has stopped communicating with us to boot! Also, THEY HAVE NO TELEPHONE # TO CONTACT REPRESENTATIVES! You must contact solely via net. I will tell everyone I know who is looking to purchase linens to steer clear of this site!