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@shakeera: I don't really know how hotel blocks work but do you sign a contract regarding the number of rooms you're going to get/that you could increase the number once you hit ten rooms booked?
@MissOtter31...we did sign a contract. The sales manager kept saying that they have fulfilled the contract since we have 10 rooms booked. I have spoken to the National Marriott sales team and they were unable to do anything either.
Was there not a date attached to your contract by which your guests had to book?
If you have passed that date, it's not realistic to expect that the hotel will hold rooms.
Obviously, any of us would have to see the wording of your contract to give an accurate opinion.
If their only obligation was to make 10 rooms available at a given rate, I take it they have done that. The language of the contract may very well give them the right to sell those rooms at a higher rate if they have met their obligation.
The option to increase the block likely had conditions applying to both you and them.
Our contract with a Marriott affiliated hotel says in the fine print that they cannot promise the group rate if we wanted to book additional rooms after the date we signed the contract. It sucks, but, gotta read all that fine print... try asking about a AAA discount, or a student or senior discount for guests who would meet those qualifications.
Sorry you had problems. We used them and they were AWESOME!!!
The thing we liked the most about them was that they didn't require a credit card guarantee to block the rooms. They made it very clear to me that if I wanted a guaranteed number of rooms I would be financially responsible for them. The price could not be matched and they gave us a significant discount on 2 suites, not to mention they didn't charge for gift bag delivery. They recieved a gold star in my book.
@mandypop: My contract said in very bold print under terms and conditions: A credit card or advance deposit is required to guarantee reservations.
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We booked a block of rooms with the Charleston Marriott back in March for our Oct 30th wedding. The sales manager suggested the complimentary social block saying that we could increase the initial block of 10 rooms once those were booked. I called two weeks to check on the room block and she said only 8 rooms had been booked so she could not increase it but that she would contact me once the 2 rooms needed were reserved. Yesterday I received a text message from a guest informing me that when she called the hotel to reserve her room, she was told that our group rate is no longer available. I immediately called the hotel only to be told by the sales manager that she could not increase our room block because there was a Citadel home game that weekend and their rooms were booking up. When I reminded her that I spoke to her two weeks prior and she did not mention anything, her only response was that she was sorry but there was nothing she could do. So now, LESS THAN 2 MONTHS before the wedding and after invitations have been mailed, we are scrambling to find another hotel that can accommodate our guests. All of our guests are coming in from out of town! I have called at least 20 hotels in the last two days and have been greeted with "sorry we are almost sold out for that weekend". I'm really freaking out!