Post # 1
Would you still book a venue you love if the venue coordinator (or sometimes the catering sales manager if you have to use their caterer) is flaky?
I know some people say of course, but my Fiance does not want to deal with this cold unresponsive coordinator who acts like she doesnt want us to book the venue. I’ve considered calling her director but we are still on the fence about putting down a deposit first. I am hoping she comes around if we just book and stop asking her “pesky” questions.
Just want to hear your stories and insights!
Post # 3
I’ve just discovered (AFTER putting down my deposit) that our Venue Coordinator won’t be onsite for our rehearsal or wedding/reception. She’s great at answering questions, but isn’t upfront with that info…. I’m thinking she should be called an Event booker, not coordinator.
Maybe try getting her on the phone and express your concerns? “We’re really very interested, but we’re going to look elsewhere if the communication doesn’t improve. We want to make an informed decision, etc”
Post # 4
I wouldn’t. But that’s because I *am* a venue coordinator. If I didn’t feel comfortable with the staff I would try to find another option to use at that site first – sometimes there are more than one on staff or I would contact her director (by phone, not email) and let them know that you love the space, and you’d like to bring your business of approximately $xx dollars there, but you just aren’t comfortable with how you’ve been responded to thus far. Then based on their response I would decide if I wanted to book or not. Find out if she’s the true on-site or if there’s a banquet captain or maitre d’ who will ‘really’ be handling your wedding day of. Ask for former bride referrals to get a real answer on how working with her was.
As a coordinator though – she could just be having a bad day, your messages could be getting to her on her busiest days, or she may be getting resistance from other people/departments on what she’s trying to do for you, or something else. Certainly not an excuse for her behavior towards you, but it may explain it a little.
Post # 5
Hmm, I think if you are also using your own dedicated planner, it wouldn’t matter. At least I’m hoping that will be the case for me. I couldn’t resisit my venue, the setting was just perfect, and I thought that the fact that it came with a coordinator was a plus. However she was very slow in responding to my emails, questions, concerns and failed to follow up on things. So I hired my own coordinator and now I feel much better about things. My coordinator has also been able to get faster responses from the venue person as well.
One thing I think I had to realize was that the venue coordinator wasn’t really dedicated to me as a bride since she had so many others that she had to focus on, and also focusing on coordinating everything else at the facility. I think that makes a difference, but i’m sure there are some VCs who are able to give everyone tons of attention, it just wasn’t the case in my scenario.
Post # 6
So I just stumbled along this post, and it couldn’t have been at a better time!! I just learned today that my venue coordinator is going to be on vacation the week leading up to our wedding. He assured me the “details” would be complete before then, but he said nothing about having a back-up person or anything. I’m deciding if I should freak out or not??? Is this a big deal????
Post # 7
I wouldn’t. I only say this because this is the person you are going to be arranging your set-up time, table arrangements, menu, etc. through. Fiance and I were all set to book a wedding venue. I had emailed the coordinator a few questions and never heard back from her. I emailed her again a few weeks later. Still no answer. Fiance finally called her and let her know we wanted to book, but just wanted to get the quesitons answered. She sent me an email with answers to my questions, but we weren’t really comfortable putting a deposit down after this. It stressed me out and I felt like if this is what she is like when I am trying to give her money, what is she going to be like afterwards.
Post # 8
@Kcoleybear – Did you end up keeping the same vendor?
It’s times like this when I forget this wedding industry is a business. People want their money, I get it. I would just think that if these people deal with hyper brides all the time, he should have said something like “I won’t be here, but so-and-so will take care of you the day of the event”. I think I’m just stressed!!