Post # 1
I work in retail, and we always ask for ID when someone uses a credit card. Usually people act a bit surprised, but are fine with it. Many customers actually day Thank you because nobody asks anymore. Then there are the few who get REALLY upset. Example from today: woman in her 60s
Customer: Pulls out Amex card
Me: “Thank you, and may I see your ID as well please?”
Customer: “NO! Nobody ever asks me for ID!”
Me: “We always ask for ID with credit cards for your protection.”
Customer: “NOPE! I’m not doing that, it’s stupid, and you don’t need to see it!”
Me: “Did you have another form of payment you’d like to use instead?”
Me: “Okay, did you not want the items?”
Customer: “No I don’t want them because this is stupid, and nevermind!” As she stormed of muttering something under her breath.
I just don’t get why people would get so upset over this? If someone had your credit card, wouldn’t you hope that someone asked for ID so they couldn’t use it? I don’t think the card wasn’t hers, I think it was the principal of the thing for this woman. I just don’t get it!
Post # 3
I have never in my life been asked to show my ID when I pay with a credit card, nor have I ever had to ask for ID when I worked retail. It’s obviously a smart thing to do; I wouldn’t be offended at all.
Post # 4
I always thank them for asking, because you never know. I think it’s awesome that you do this.
Post # 5
- Wedding: March 2012 - Father's Vineyard Church/ A Touch of Class Banquet Center
I don’t mind it at all! I’m glad that they check to make sure that no one is falsely using it. I used to get miffed at my old bank because they never checked if I the one using my card when it was suddenly used out of state. I finally called them out on it when I used it in five states in one weekend, and they didn’t say anything and I called and asked if they even monitored our accounts when that happened. They admitted that sometimes they did and they figured that the customer would call if it had been stolen. I switched after that. Glad to know that someone coudl go on a shopping spree before I caught it and then who would be blamed? Not the bank, that is for sure!
Post # 6
I always thank them when they ask. It’s polite to the customers and shows respect for their property and financial identity! Don’t worry about that one customer.
Post # 7
@Cory_loves_this_girl: Tell them they would appreciate the ID request if someone had stolen their CC.
Post # 8
I’ve had my credit cards stolen before. Both physically (my wallet was taken) and my numbers got ripped off one time. I always say thank you, because the male that stole my credit card managed to buy alcohol at a liquor store (in addition to Kikki’s beauty store and Footlocker) without being ID’d. And then, he foolishly called my bank to ask for my pin and they cut him off… (My bank also figured out it was not me in Cali & MA at the same time the other time it got stolen virtually and called me then too. Smart bank. Love my bank.)
Post # 9
Ok, I would find it weird for sure… and I’m guessing that others than just this woman would make similar comments as well.
This is not something I’ve EVER encountered in my recent memory (going back 20 to 25 years)… Except when I am checking into a Hotel
Not for making a straight forward purchase from a retail store
(YES tho if I am applying for a Store Credit Card)
But not for a regular purchase on my Visa, MasterCard, Amex etc.
You have my credit card, you have my signature… (look on the back)
What else do you need… and WHY ??? (especially WHY)
Altho I suppose it might be the fact that in the USA you guys haven’t gone to chip cards yet… here in Canada we have those, so we don’t even sign anymore… just PIN and go.
Ya it would be weird, and probably raise verbal Questions from me.
And if I was in such “a mood” as I saw it as an unnecessary hassle… I may very well leave my goods at the cash and leave… much like the Lady Customer did.
Post # 10
@kittyface: The way that our computers are, we have to take the card from the customers to run it. We don’t have one of those machines that you can swipe the card on your own and sign electronically for it.
Post # 11
I do find it annoying but totally understand why people do it. But sometimes SO leaves his debit card for me to go grocery shopping with. Sometimes I might pull cash out, sometimes I forget. A few times I have tried to explain that I didn’t steal it, I have permission but no dice. Oh well, they are just doing their job.
Post # 12
I’ve been asked a handful of times. The first time, it completely surprised me. We were at a gift shop in a theme park. I had left my purse (with my i.d) in the car. I had just pulled out my debit card and Darling Husband put it in his wallet. Soooo, I couldn’t use my card, lol. I don’t mind, but I think it would be nice if there was a sign posted somewhere explaining this rule. I also think my parents would HATE it because I sometimes run errands for them. They give me their debit card to pay for groceries or whatever.
Post # 13
I’d rather be asked to see it and can name only like one time when it happened.
Post # 14
This reminds me of how I used to lament and complain whenever I had to get past a safety seal.
And then I read this case in law school: Chicago Tylenol Murders
- Summary: During the fall of 1982, for reasons not known, a malevolent person or persons, presumably unknown, replaced Tylenol Extra-Strength capsules with cyanide-laced capsules, resealed the packages, and deposited them on the shelves of at least a half-dozen or so pharmacies, and food stores in the Chicago area. The poison capsules were purchased, and seven unsuspecting people died a horrible death…Johnson & Johnson communicated their new triple safety seal packaging- a glued box, a plastic sear over the neck of the bottle, and a foil seal over the mouth of the bottle, with a press conference at the manufacturer’s headquarters. Tylenol became the first product in the industry to use the new tamper resistant packaging just 6 months after the crisis occurred.
Never again. This case shook me to my core. I now always say a quick “thank you” prayer each time I come across a safety seal.
Post # 15
@This Time Round: Yes, we don’t have PIN #s for credit cards here. Also, most people here either forget to sign the back of their cards, or write “see ID” on the back. I can see how it would be weird to ask if you have a PIN for it, but PLEASE be nice to customer service/retail workers! We get so much shit for things that are not our choice. I can’t tell you how many times people are incredibly rude. Besides, if you’re nice to me, I’ll be nice to you. I’m less inclined to want to go out of my way to help someone who is aggressive or making my job more difficult.
Post # 16
@Cory_loves_this_girl: Heh, well maybe it was stolen! That woman sounds like a nut. I know some places require the ID check, so of course I wouldn’t mind! I highly doubt she’s never been anywhere that asked for ID.
There was one time when the lady said she needed to see my credit card in a really, really rude way. I knew she’d need to see my ID too so I showed her both, watched her look at both of them, and then put my ID away. She then literally snapped, “I’M GOING TO NEED TO SEE YOUR ID TOO!” At that point I made a face and showed it to her again, and she said “I’m sorry this is such a CHORE for you, but it’s just our store policy!” in the nastiest tone ever. I called the store about her later, because it was crazy.
That’s the closest I’ve been to being upset about an ID check – and that wasn’t because of the check, it was because the lady was a bitch! Just like the lady you encountered, heh.