Post # 1
bought new stove 6 weeks ago. After the first week I noticed the timer and clock didn’t work. Called the company, they scheduled the repair guy at the wrong time. He called and said he could order the part I needed. Part never comes. I call. They say it will come the next day. It doesn’t. They scheduled a repair visit at the wrong time again (although had to cancel since part never came). I call back, they order the part and schedule another visit. Part doesn’t come again. I have to cancel the visit. Icall again. They sent the parts to the wrong address (even though I confirmed with them each time). Finally get the part. Repair guy finally comes at the right time- wrong part. He says he will order the part and come back next week. So I get a call today, saying we got the part back, guess it’s fixed. I call back, on hold for 20 minutes. Call a different number- on hold for 20, then talk to the dumbest person alive, so finally told her to take care of it and call me back. Also asked customer service to call me back about what they can do to compensate me for all this wasted time. No one calls me back. Any suggestions?
Post # 3
Wow, that’s so weird, I’m so sorry that happened to you. We got all of our appliances from them recently and we had a problem with our new dryer not heating up. The repair guy came out a few days after the call, showed up when he said he would, fixed our dryer and was gone. Plus, for the trouble they gave us a gift card to the store since our dryer was brand new. What number were you calling there?
Post # 4
Sorry you are having issues and sorry to hear that Sears is going downhill in this area. I don’t buy anything from them except when it comes to appliances. I’ve always had a good experience with them in the past when it comes to refridgerators, stoves, etc. This economy will defintley bring out the true colors in any co.!
Post # 5
I worked at sears for a whole 3 months before I quit…first and last time I have ever done that! But they treat everyone like crap.
I suggest if you know the store you got if from call the direct number and ask for human resources-those are the people that can get you where you need to be. If they can’t do it on the phone, go in person!
Sorry for all the trouble you’re dealing with!
Post # 6
I worked for Sears for a whole summer..part time with full time hours. I hate every freaking min I was there.
They treat you like dirt. Like you are lower than dirt. They treat their managers like dirt…and don’t pay them well.
That was two years ago. I will not even walk into a store and I am now boycotting Kmart because they merged together last year.
But, if I remember right: go talk to the salesperson that sold it to you. They work on commision only so if you get mad and return it, they lose their paycheck! They will get you the correct number or information to fix it. If not, talk to HR, they were the nicest people in all of sears while I worked there…and set you on the right track.
You can usually get compensation by talking to the manager of the CSSR people you are speaking with. CSSR can only do so much and I will promise you, all of them probably dislike their jobs. Be nice. Be polite. Be understanding–it’s not that person fault and I will tell you from experience, cuz I used to work at a call center. Usually, the nicer you are…the more they are willing to look up and research what can be done. It’s horrible, I know, but we’re all humans. And, if people choose to treat someone like crap…they will probably get it dished back even if it’s your job to help. (not to say you are doing this….just for general information)