Post # 1
I got my wedding pictures a couple of weeks ago, and i don’t find them at all what i expected.
I maybe like 10% of them to be honest. The other 80% are either bad lighting, blurry, or there is at least one person in the background with a crooked face.
The photographer just emailed me to ask about what we think of them and i don’t even know how to reply to her. She is a very nice lady and did a great job on our engagement pictures, but the wedding pictures are just all wrong 🙁
Any advise ladies? Do i lie and tell her they are great, or tell her the truth? Can’t really change anything now…
Post # 3
Is it because of the lighting/editting/photography style, or is it because you don’t like how you look in them?
If it’s something the photography could have controlled, I would give him polite honesty feedback. You don’t need to be rude to get your point across.
If you don’t like how you looked in particular, I would tell him exactly that.
Do you like how your guests, venue and things look?
Post # 4
@kit-kat: I’d suggest saying what you told us – perhaps elaborate a bit more, and find good things as well as not so good things to say.
It is possible the photographer can crop out some of the background elements. Blurry is not good….
Post # 5
I don’t mind how any of us look at all. Its mostly the lighting, ie. We took a lot of pictures outside and there are very weird shadows on people’s faces. And yes, blurry isn’t good.
I’m not sure if anything can be fixed. Gess i need to tell her the truth in a nice way. I just don’t know where to even begin. How do you tell someone nicely that they didn’t do a good job??
Post # 6
@kit-kat: I felt the same way about our pictures but after going back to them over and over I started to like them more and more everytime. I am VERY criticle of myself so it took a while to get me to love my pictures. If it’s an issue with being blurry and lighting I would for sure bring it to her attention. You paid for a service so you are obligated to get what you paid for. No one signs a contract that says I want blurry or dark/toobright pictures of my wedding day. For me I would write her an email that goes something like this:
Thank you so much for covering our wedding day. We were so excited to have you as our photographer for our wedding after seeing how great our engagement pictures came out. Unfortunately, I am looking through all of the pictures and a majority of them are quite blurry and or the lighting just looks off (i.e too dark, too bright) Im wondering if we can discuss these images and see what we can do going forward. It’s important that we are able to get the images at their best possible quality. Thank you and I look forward to your response!
Post # 7
@kit-kat: I would recommend actually setting up an appointment so you can go in and show her what you have a problem with and what you like. She may actually be able to fix some things that you dislike (may just be editing effects you don’t care for in some) or she may be able to do something to make it up to you.
She really does want to hear what you don’t like – she may be doing some things wrong and she’ll never know what she needs to work on in future events if you don’t flat out tell her. She’s a professional and can handle it!
Post # 8
I’m sorry you have to go through this. Wedding photography is so important so hopefully she will be understanding and try to fix them to your liking. The ones with bad lgihting, she should be able to fix them with some good photoshop, hopefully. Good luck.
And I think the letter response that @Lepidoptera: is great. I’d go with it.
Post # 9
I would absolutely tell the truth, in a polite but detailed/specific manner.
Not so much because of how she will feel about it– I honestly wouldn’t worry about that; provided that you’re polite I think she’s a professional, it’s her job to produce a quality product for you, and you don’t need to treat this like a social relationship when it’s a business relationship.
I think that it’s important to speak up so that you can have the best possible outcome for yourself. Perhaps she can process or edit the images differently so that there are more that you are able to enjoy, or offer you some of your money back.
I would read your contract carefully, and then write an honest and specific reply, and ask what can be done to increase your satisfaction.
Post # 10
I’m taking notes because I fear I will be in the same position as you, OP. Our engagement photos were absolutely stunning and I was expecting more of the same from our photographers, but unfortunately the preview shots they sent us were…disappointing. No one I showed them to–my mom, my sisters, my friends–could believe we had used the same photographers who had done the engagement session. In the engagement shots, we look graceful and natural and glowy, as opposed to the wedding preview shots which look stiff and super-posed. The colors, which were soft in the engagement shots, are kind of jarring (sorry, I don’t know photography terminology!). In a nutshell, they’re very very different and not at all what I was hoping for, to be quite honest.
The photographers are friends of DH so when they ask what we think–as I’m sure they will–I’m going to have to be incredibly tactful. Ugh! Not looking forward to it!
OP, I’m sorry your pictures didn’t turn out the way you wanted and if I were you, I would just be honest. Not necessarily rude, but just express your disappointment for the reasons you’ve told us here. You paid good money for those shots and the photographer asked for feedback, after all.
Post # 11
@kit-kat: be honest. Tell her you are unhappy. Nicely, but explain exactly WHY you are unhappy.
Post # 12
@kit-kat: I am so sorry to hear about your wedding pictures. This happened to me as well, but with my e-pics. I was referred to our e-photographer by a friend. I looked on her website and thought her work was pretty amazing. We decided to go with her. When we got the pics back, I did not like the location she chose, the angles, the poses, nor the quality of film. I was so upset. I sent her an email telling her that we decided to go in a different direction with our photography. She emailed back and inquired if she did something wrong. I did not respond. Looking back, I should have let her know why I chose to go with another photographer. My advice is to be honest and let her know what it is about the pictures that you do not like. Hopefully, there are at least a few pictures that you like.
Post # 13
I would be honest. I know it’s difficult, but you deserve to say what you really feel, and she deserves to hear honest feedback so that she can improve her skill/business.
I really loved our photographer, the only thing I didn’t love was that I asked her for heavy editing and a lot of the pictures looked very natural, which she knew was not my style. She told me at our meeting after the wedding when she gave me the flash drive that I was welcome to request a few further edits, and after seeing the pictures, I took her up on the offer. She is working on the edits now, actually.
I think honest is the best policy, but I know how tough it can be!