Post # 1
My boyfriend and I picked out an antique Art deco ring setting from a private jeweler which was set with a diamond that we chose. I’m currently waiting for the official proposal. He wants it to still be a surprise, even though i know he has the ring, and I’m waiting excitedly. In the meantime my ring size has gone down a half size, and I let my bf know. I mentioned that once the official proposal happens we need to get a spacer, until it can be taken back to the original jeweler to be sized. Well unbenounced to me, my bf took the ring to Jared’s to see if they could just put a spacer in. I didn’t know until after the fact when he told me how horrible the experience was and that he ended up just walking out. Thank God!
He said he walked in and the sales woman wouldn’t give him the time of day, until she saw the ring he had brought in. She insisted that the ring was old fashioned and that his girlfriend would hate it, and that he absolutely needs go with something more modern. She then told him that it needed more side stones and tried to push him into buying them and having them added on. He told her no, he just was inquiring about a spacer. With the ring in hand she asked him if he wanted to sell it because ” it looks like an heirloom piece and its really not something that your girlfriend would like anyway.” What nerve! She then called over the manager who looked at it and made him an offer. My boyfriend was very annoyed at this point and asked for it back. The manager looked at it in the loupe and made him an even higher offer. My boyfriend sternly told them its not for sale and had to ask two more times for the manager to give him back the Ring!
When he told me about this i was shocked. How shady is that!! How frightening to think about what would have happened to it if he did have a spacer put in or left it there. I told him he shouldn’t have went there to begin with but at least nothing happened, and he’s going to take it to the original jeweler to have it resized.
Post # 3
@vintagebride143: I definitely do not trust jeweler chain stores anymore.. I purchased a ring at an unnamed larger chain jewelry store, and it ended up having several design flaws. -__- We’re talking, VERY cheaply made. Holes in the setting that were not supposed to be there, misshaped cut diamonds, warped setting, etc. They could not fix it, and than insisted it was beautiful “the way it was.” Needless to say, I will never go back to a large chain jewelry store.
Post # 4
@vintagebride143: that’s terrible! It’s also an unfortunate reality of the sales industry. It’s $$$. Chain stores want you to buy their jewelry. They don’t make any money on spacers, repairs, sizing, etc… That’s a jeweler’s craft.
Post # 5
- Wedding: June 2010 - parent's backyard
@vintagebride143: that’s terrible! what a bunch of idiots. seems to me that insulting the customer’s ring choice is a pretty bad sales technique!
Post # 6
Jared’s is awful as are most chain jewelry stores in my opinion.
Post # 7
The chain stores usually import most of their “jewelry” from China and India, where it is massproduced, so the quality is definitely lacking.
Always ask if a store has an in-house jeweler- someone on premise who crafts, repairs and sizes their jewelry. If they have to “send away” all their jewelry for anything to be done to it there is a problem.
Post # 8
I’m really sorry your BF had a bad experience at Jared. Me ering came from there (GiA graded diamond and custom setting) and we’ve never had anything but a pleasant experience. We plan to have them custom make my wband as well. What I find unusual is the varying degrees of pleasure/displeasure I read about “chain” jewelers. FI and I spoke with several mom and pop jewelers and they a quoted the price of the exact diamond that we bought (based on the GIA cert number) to be $5,000 more than what we paid through Jared.
It sounds like in your situation, however, you would be better served returning to your local jeweler.
Post # 9
happilyeveraftergirl: I’m sorry to hear that they just tried to pacify the situation by telling you that it’s fine, when you could clearly see that there were serious issues with the ring. Wow. So what happened in the end? I actually did some research after the experience my bf had, and it seems that chain stores are noted for subpar practices. Everthing from damaging settings, to selling lowgrade diamonds and presenting them as more than what they are. It’s really aweful, and I’m glad I know now, before we shop for wedding bands.
Post # 10
Ugh, that sounds horrible! My boyfriend and I went there this past weekend just to look at rings (I had it narrowed down between some choices online and wanted to see the general styles in person before we pulled the trigger). They were very pushy and kept telling us there was a special that weekend and we would be fouls not to buy the ring I was looking at. After that even if we weren’t planning to buy online we definitely wouldn’t have purchased there.
At least your ring is coming soon!!! 🙂
Post # 11
@vintagebride143: I took my ring there to resize it, they tried to talk me into redoing the prongs for the center stone and the four side stones. For $500….keeping in mind I think the ring is maybe worth $1000, paying half its value to reprong it seems idiotic. Then they told me resizing it would take two weeks. That seemed stupid too so I took it to a small jeweler down the street and they had it back to me in 24 hours.
Post # 12
@vintagebride143: it worked out in the end! Thank goodness. But it was an utter nightmare. There’s nothing more rude than the store saying “oh it’s so beautiful! Keep it” when you’ve went to other jewelers who have said “yikes…” I will never go to a chain jewelry store ever again
Post # 13
@keliz: yes, that seems to be a big RED flag, when the sales people are that pushy and desperate to make a sale. Geeze. Your right in pointing out the upside to all of this is that I’ll have my ring soon. I’m sooooo excited that I’ll be officially engaged to my soul mate. 🙂
@jennmariee: 24 hours vs. 2 weeks, wow.
@happilyeveraftergirl: I’m so happy it worked out in the end, but I can imagine the whole experience must have been heart wrenching!
Post # 14
@vintagebride143: Sorry to hear about your experience. We bought all 3 of our rings there (engagement and wedding bands) and have had excellent service. It probably just depends on the location and the employee (like almost any store). I don’t think it’s really accurate/fair to translate one (unfortunate) experience to be the reputation of the entire brand nationally.
Post # 15
Geez! That’s terrible. Makes you wonder how great their jewelery is if they have to be that pushy…. I’ve seen some very nice pieces from places like that, but more and more people are going with smaller stores and independant jewelers for other reasons.
I took my ring to a local small jewelery store and I was nervous because it definitely isn’t typical, especially for where I live. It is a peach sapphire and rose gold… I was afraid they would make a comment about the style or the fact that it is a sapphire. The girl working there said, “this is your engagement ring right? Its beautiful!” Major PHEW. Your FI would most likely be better off taking it to jewelery store and having an actual jeweler look at it. I’m sure they would appreciate the style and not be so pushy 🙂
Post # 16
@bmo88: Definitely! Stores like that tend to be chains so it depends on the franchise owner and the people they hire. Unfortunately, sometimes some oddballs own various franchises!!