(Closed) Dress Advice – Should I Get a Back-up?

posted 7 years ago in Dress
Post # 3
Member
3788 posts
Honey bee
  • Wedding: July 2011

That is awful, and I really hope they are compensating you for their mistake. I would demand the money back that I paid for the custom length since you did not get what you ordered. I would probably be prepared for the alterations to be done but to not be what you are expecting. Have you considered buying a used dress? Good luck!

Post # 4
Hostess
23639 posts
Honey Beekeeper
  • Wedding: September 2011

I’m sorry you have to deal with this.  I would also demand the money back for the custom length, or in the least, the promise of a contingency plan if they can’t get your dress to look the way you imagined it to be!

Post # 6
Member
14503 posts
Honey Beekeeper
  • Wedding: June 2011

I would be on the phone with the maker and see if they can rush you a dress, they are the ones that screwed it up they are the ones that should fix it.  Have you tried to contact them directly?

Post # 7
Member
2053 posts
Buzzing bee
  • Wedding: October 2011

I agree with tskjewelry. If that route doesn’t work for some crazy reason…:

My gut is telling me you need to trust the seamstress on this one. The manager is probably trying to save face because she only came over when you were crying. Meanwhile, the seamstress is the craftsperson here. The seamstress knows the hard facts and reality of the material, etc. because this is what she sees day in and day out. Can you get a second opinion from another seamstress, just to be sure? Or can you at least ask the manager what, exactly, point by point, makes her so sure they can fix it in alterations? If the manager’s reasons don’t correlate to reality, and the seamstress still disagrees, I say get another dress as back-up.

Post # 8
Member
2246 posts
Buzzing bee
  • Wedding: May 2011

I can’t believe it!!!!! They should provide a discount for you. Two dresses are expensive but they should offer a second dress for you. You did nothing wrong.

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