(Closed) Dress arrived, but not as ordered. Really need advice!

posted 6 years ago in Dress
Post # 3
Member
14503 posts
Honey Beekeeper
  • Wedding: June 2011

What did the store say about what if it didn’t get there on time?  Even with a few days, if they are willing to work with you on alterations, they really can be done.  My mom used to make wedding dresses and alterations were done pretty fast, you just have to have good communication with them that your dress will take priority over other dresses (that is if you are using the in shop alterations dept).

Post # 4
Member
2616 posts
Sugar bee
  • Wedding: June 2012

talk to the store owner u bought and sign a contract and u are not getting what u ordered. good luck

Post # 5
Member
1145 posts
Bumble bee
  • Wedding: December 2011

Who is the designer? I know some shops do infact sell “no designer” dresses they buy from out of the country who use poor material and have poor construction.

Post # 6
Member
1145 posts
Bumble bee
  • Wedding: December 2011

Also did you take any pictures of the dress when it came in? Now would be a good time to start documenting everything. I would premtively send them a certified letter, (keep a copy for your records). And say what has happened, and what you are expecting to happen. If push comes to shove and you get a bad dress the second time, I would take more pictures, leave the dress with them and sue in small caims court…. and go buy a new dress.

At this point it can’t hurt anything to just wait and see what happens when your new dress gets in.

Post # 7
Member
399 posts
Helper bee

The shop should give you a store credit

Post # 10
Member
2233 posts
Buzzing bee
  • Wedding: September 2012

@MissAnnie:  I think it is possible to get it that quickly, my store has a rush fee and can get dresses in 6 weeks. You should call the store and find out when it should be arriving and they should do everything they can to rush the dress. 

Post # 11
Member
1145 posts
Bumble bee
  • Wedding: December 2011

@MissAnnie:  I would call the designer myself. Tell them what happened what is happening, and what you expect to be happening. I have never heard anyhting bad about Casa, so they should be able to fix it. I would let them know that you are not happy, and are currently not happy with how things are progressing at this point. I would follow that phone call up with a letter to both the bridal shop and their corporate office. Ask them directly when they plan to have it to you. Let them know when your orginal expected delivery date was.

A designer dress would be hard to come by unless you buy off the rack. Or some designers have fast shipping dresses (maggie).

 

Post # 13
Member
8884 posts
Buzzing Beekeeper

The shop should take responsibility and reimburse you for the cost of alterations. They should also cover the expense to have the dress rushed back. It amazes me that designers can mess things up so bad, especially on a wedding dress! I hope it all works out for you!

Post # 14
Member
341 posts
Helper bee

Try asking them if they can put a rush on the order (and you should not have to pay for that, by the way – you held up your end of the contract and the manufacturer didn’t so they should be footing the bill for that, not you). My dress came in 6 sizes too big and its a mermaid so I had some similar problems. The store ended up getting it fixed in a week and everything is fine now. I find as long as you go in genuinely concerned and not just wanting to yell at everyone the bridal shops are a lot easier to deal with and will often bend over backwards to fix things. I also had major drama over one of the BMs dresses and I killed them with kindness, problem solved.

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