Dress Concern

posted 2 years ago in Dress
Post # 2
Member
612 posts
Busy bee
  • Wedding: June 2015

Did they commit to the delivery month in writing? If so, they need to honor their contract.

Post # 5
Member
992 posts
Busy bee
  • Wedding: May 2015

ashleeee0904:  If it’s in writing I’d take it in to the store and actually talk to them, they can’t quite get rid of you so quickly on the phone!

Post # 6
Member
612 posts
Busy bee
  • Wedding: June 2015

I’m not aware of the AU law on the matter, but in the US that would not fly unless there was a clause that stated the delivery date is an estimate or if they honestly put in a good faith effort to get it ready as close to the promised date as possible.

Can you try to work it out with them, and if they cannot cooperate you dispute the dress on your cc?  I’d be concerned about whether you will have ample time to get alterations done with the new date – or if they will even meet that one.

Post # 7
Member
2106 posts
Buzzing bee

ashleeee0904:  

Who is the designer? I have worked in bridal for three years and never heard of a 10 month wait time, even on say yes to the dress its usually only 8 months and they carry couture designers. Standard time is 5-6 months, sounds fishy to me.

  • This reply was modified 2 years, 1 month ago by  llussier.
Post # 8
Member
4410 posts
Honey bee
  • Wedding: September 2010

It’s very fishy. I’d be bothering them non-stop until this is resolved. You have every right to pester thiem. You are the customer; you paid money for something which they agreed to deliver this month, and now they’re going back on that. Go into the store with your contract, demand to speak to the manager, the manager’s boss, whatever it takes. You are 100% justified in your complaints, and they know that, so eventually you’ll get a response. 

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