Post # 1
I’ve put a deposit on two designer sarees I wanted to have made back in November of 2010 for my wedding in July of 2011. I had the designer sit and discuss all the details with me and she said I’ve have swatches of fabric with the designs on them by the end of December. The swatches didn’t arrive until mid February they were all wrong!! I mean the color the design and the lack of stonework. It’s a complete disaster!! I still had faith that she would deliver so I took my fiance with me this time and we sat down to make all the changes and I wrote everything she wrote down so there would be no mistakes. She said she could provide new swatches in two Sunday but it’s been past that and she can’t get the swatch for another week.
A saree generally takes 10-12 weeks to make and approximately a week to make and that is not counting alteration time.
This “so called” designer won’t give me the advance/deposit back. She says she has spent time and money on all the work she’s done so far and she should be compensated for it. I just want to throw something at her!! My fiance emailed her to tell her that we are not satisfied with her level of service and given that we have not signed any contracts and her reciept does not have any “no refund” on it that we’d like a refund.
She didn’t respond to his email and instead texted me that she will not respond to his email and email is not the way she works. She also said she would have a picture of the swatch by this Friday and that she runs her business on “trust” and that if I don’t like the way she works then I can go elsewhere. She wants to know how I’d like to proceed. I’m so upset I feel like I am being a taken for ride.
Truthfully, I’ve tried very hard to not be a “bridezilla” and all my other vendors are awesome. All of vendors are so kind and generous and happy. My clothes are the only part of my wedding that I feel like is about me and she is just ruining everything. I don’t know what to do?!?
Post # 3
You are completely in the right! You paid for a service that is not being provided. Depending on how much money it is you can walk away, or try to make a deal with her. Did you sign ANY contract of ANY deadlines or expectations? Then you can compare what work she did relative to that. Either way, if I were you and had 7 months to my wedding, I would start looking for someone else to work with. I’ve gotten screwed more than once having faith in people and giving them the benefit of the doubt. You have evidence of her past behavior and no indication from her that she realizes she’s done something wrong or will change her quality of service in the future.
I’m sorry though! This must be SO infuriating!
Post # 4
It may be difficult to get any money back without a contract. A contract protects you, the customer, just as much as it protects her, the vendor. Also, in my experience, when canceling with a vendor, they were able to keep most if not all of the deposit I put down. Only one of my vendors gives a full refund in the event that I cancel prior to 90 days before my wedding.
I am sorry you are having difficulties. If I were you and I truly did not think she would be able to deliver what we agree upon in time, I would find a new designer.
Post # 5
Amber – no contract and I didn’t sign anything against my better judgement. I only have a receipt that has her companies name on it and that simply says the total amount minus the “advance” amount. If it were a small amount I would have walked away but I actually have paid her $1500 and that was half my budget. At this point I’m wanting to just leave it but my fiance wants me to find another dress that I’m happy with then go back and get my money and do whatever it takes. He’s obviously not a happy camper because she isn’t being professional and now it’s about principle… gheez, what a wedding!! I wasn’t made for this much drama!
MissTatas – Thanks for giving me some facts to work with. Given her text message attitude we are clearly both unhappy with the relationship. I’m going to try to ask her for a refund (minus cost incurred in services to me) and see if she will be reasonable. I can’t believe it’s taken 4 months to not provide me a tangible product.
I am more then likely going to have to get a cookie cutter saree if she doesn’t give me most of my “advance” back. It’s just depressing!!