Post # 1
Hi everyone! It’s been awhile since I’ve posted, but I really need some advice. We ordered my Maggie Sottero dress from a store last January (over a year ago!), and they told us to expect it in 6-8 months. I called them in June, July, and August, and they were snotty, rude, and acted as though I was stupid for wondering where my dress was when I wasn’t getting married for another year or so (my wedding is this June 30th).
Long story short, after about 6 or 7 more phone calls from my mom and I, the store STILL “doesn’t know” where my dress is or when it will be in. It’s been over a year.
Each time we’ve called, they’ve told us something different. First they said Maggies were taking longer to be produced, then they told us they didn’t turn in the order right away, then they told us that it was Chinese New Year so they wouldn’t have any way of knowing what’s going on with the dress, thennn last week they told us the dress was “probably in the United States” (but if it was, couldn’t they track it in spite of the Chinese New Year?), THEN just today told us that Maggie ships based on wedding date. I’m not sure I believe any of it.
Here’s where I need your advice. This place has given us such a hard time that I really don’t want to give them our business. I’m thinking about having my cousin, who is an attorney, contact them and tell them we’re done. There is another salon that sells the dress, and I can either get it there, or I can try on another dress I’ve been eyeing up in the mean-time.
Is it wrong that I want to get another dress from a different salon at this point? What would you do?
Post # 3
Well, read the contract first. Generally there’s a no-cancellation clause in the dress sales because it was ordered for you, and the contract usually stipulates full payment even if you change your mind. If that’s the case, using an attorney really won’t do anything because you signed an agreement with the store.
I can’t believe it’s taken over a year to get your dress back though. Have you gone to the store in person and talked to a manager or owner? Sometimes just being there while there are other appointments going on can actually help you because they don’t want to lose business over your complaints.
Post # 4
@abbie017: My cousin said that there are always ways to get out of the contract, and if anyone can get us out of it, she can. She used to work for the attorney-general’s office, so I have faith in her abilities haha. My mom and I have both gone to the store, talked to the manager, asked for the owner, etc. The owner is never there, and they won’t give out the phone number. After googling the place we got the dress, it looks like they’re a pretttttty shady business. I should’ve done my research beforehand. 🙁
Post # 5
Wow you are so patient. But you’re doing the right thing by trying to figure out a strategy.
I know this is very subjective, like how everyone would deal with this type of situation, but personally, if it happened to me, I would not be waiting any longer. This is unacceptable, the least they can do, is call the company and get a report on your dress. I mean, someone somewhere is making this dress right?
Any possibility you can call the makers of the dress directly?
I ordered my dress last September, and they told me it would take about 4 months, and said the company gave them mid-January as a timeline. I followed up with the store at the end of January when I didn’t hear anything. The store told me the exact same thing as you, “we don’t know”. I am giving them until March/April and if they still don,t know, I will have to go in person to discuss other options with them.
Post # 6
@Missido: Ugh, I’m sorry you’re having the same problem! Everyone that I’ve talked to has gotten really angry on my behalf haha. I wasn’t really upset about it until we hit the one year mark. I really don’t want to give this place my business at this point! I’m glad I’m not alone in thinking it’s a bit ridiculous.
I hope you have better luck! How can they “not know” what’s going on with a dress? I’ve read that so many other brides get ship dates as soon as they order, so I suspect something fishy is going on.
Post # 7
Talk to Maggie Sotterro corporate office. If a salon is not treating you properly, they can revoke the store’s rights to sell their dresses. They may be able to do something to failitate a delivery direct to you, rather than going through the salon.
Post # 8
WOW you guys are patient. I can understand being a week to 10 days late, but anything beyond that the store better have an answer for whats going on and they better be working on getting it ASAP, and I would be in the loop.
I ordered a Maggie dress in October for My April wedding and a few weeks after I got an estimated ship date of the third week of Feb. from the store. Plus the several times I have been in, they confirm the date with me. So I think something strange is going on. Everything I have ordered from various locations I have recieved a ship date well in advance through various brands usually with in a week of ordering.
I would go to the store and complain…loudly. Hehe. Keep in mind though if you go on a saturday you can’t expect answers until at least Monday. I would go in on a Mon-Tues. Tell them I want answers by end of business the next day or I am going to start taking steps to cancel the charges (if paid by card) or taking steps to get a refund and go else where (certified letters, small claims court). Unfortuantely if you wait too much longer you will have to pay a rush fee at another salon to get your dress in on time so I wouldn’t wait to “see” what was going to happen.
Post # 9
I think you have every right to take your business elsewhere, I would do it too! Contract or not, I feel they are breaking their half of the contract. They are also playing games if they can’t give you a straight answer. It’s been over a year, that’s ridiculous. You should demand a refund (I’m assuming you put a deposit down) and if they don’t do it, get the lawyer action going. Good luck!
Post # 10
Your cousin is correct. There likely is a way out of the contract at this point for “failure to perform” on their end. Take a look at the contract and see whether there is an estimated or hardline delivery date. Also, document all of the dates/times you have inquired as to the status of your order and their responses. Very likely, if your cousin writes a demand letter to the dress shop (to perform or quit) the dress will either suddently appear, you will receive a hardline due date, or they will let you out of the contract with a refund. Have her put the type(s) of relief you are seeking in the demand letter.
Post # 11
@tntrav44: So I noticed you are from Pittsburgh, do you remember Kaufman’s Wedding World? Well I worked for them about 10 years ago at one of their Maryland stores and let me tell you… if anyone knows the ins and outs of getting around this kind of stuff, I do. So here is my best advice – Call Maggie Sottero directly!! I believe this is their main number 801.975.8303. Maggie Sottero needs to know when salons are doing this kind of stuff because they can drop them from being a retailer… You are MUCH more patient than I am – I would be ALLLL over them by now. Good luck!!
Post # 12
I agree… I’d TOTALLY call the Maggie Sottero corporate office. Tell them (calmly!!!) your whole story, what the salon has said to you, etc…. Have your paperwork and people’s names/phone numbers with you when you call. Then let them follow up on it and get back with you….
They may be able to find your dress (if it’s even been ordered) and make it happen for you.
If all else fails, they can revoke the salon’s ability to sell their dresses to any other unfortunate bride.
After trying with the corporate office, I’d definitely send the salon a nasty ‘demand letter’ from a lawyer for failure to uphold a reasonable expectation of their end of the contract… I’m sure a good lawyer can come up with something to say for you if it ends up that the corporate office can’t help you and the local salon refuses to deal with you anymore….
Post # 13
Hmmm that is pretty questionable. I ordered my dress in May and even though my wedding isn’t until this upcoming May my dress was in before Thanksgiving. My dress is one of the more elaborate Sottero Midgley dresses as well and it only took five months. On the high estimate they said 8 months maximum.
I am wondering if they even ordered your dress or if they sold your dress off the floor to another bride and have reordered it (perhaps more than once) putting you back in line behind other brides. I just can’t imagine it taking that long.
On a side note, the Maggie Sottero corporate office isn’t the most helpful when it comes to dealing with individual brides so be very clear that you have tried to go through their authorized retailer. You might get lucky and get someone who is empathetic to your situation.
Best of luck and keep us updated!!!
Post # 14
Thanks for all of the responses, guys! My cousin is drafting a letter to send this week. In the meantime, I’m going to try on a different dress this Friday at another salon. I literally want to tell everyone I know NOT to go to the original salon. I want to save other people the worry and drama that I’ve had to go through! I’ll keep you guys all updated.
Post # 15
So here’s an update: I tried on another dress at a different salon, ordered it, and it should be coming in towards the end of May. In the meantime, my original dress came in after LOTS of phone calls and a couple of threatening letters from my attorney-cousins. We’re currently in the middle of litigation against them (we’re not the first ones to take them to court – and I hate that we had to do it) to get our deposit back.
I normally wouldn’t be so willing to take legal action, but my fiance’s mom had two brain aneurysms that rendered her visually impaired (not completely blind, but pretty darn close), and if my dress had come in when I had originally wanted it to (JUNE OR JULY, not FEBRUARY), she would have been able to see me in it. It just adds salt to the wound, and that was really the last straw for being treated so poorly by the original salon.
I’m a two dress bride, but it’s so worth it to keep this place from continually screwing brides out of honest service.