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It stinks that they won't take it back since they sent the wrong dress. The only experience that I have is that dye takes differently to different fabrics so the tones may be different and that thread sometimes does not absorb the dye at all.
What dress is it?
It's the Maggie Sottero Janessa. I'm thinking of selling it and starting the search over if I can't find a reliable way to dye it.
Who won't take it back? Did you buy it online or from a shop? Have you spoken with the highest authority in the company yet? I would not stop until I got back my money. That is their fault and should not be your nightmare to handle at all!!!
oh no girl this is fraud, they CANNOT make you keep this dress when it was THEIR mistake...theyre just trying to cover their asses...fight till the death here!!
If you ordered it in ivory, they had better send it back and get it in ivory for you. My dress was ordered with ivory lace and champagne satin underneath and it came in in all ivory. They sent it back without even calling me. The store you bought it from needs to send it back and get you the color you ordered it in.
I would not let this go. It is the store/designer's fault, not yours. Go right up the chain and get the dress you ordered. DO. NOT. SETTLE. This is ridiculous!
I think you should fight for this. It's not like it's a small detail with no importance. This is your wedding dress. Fight.
woah! I'm with the group on this one - it's NOT cool that they won't re-order if they made a mistake!
I'd see how much it would cost to get it professionally dyed in your area if you don't want to fight them, rather than try to DIY.
If it was their mistake, they are responsible for fixing it. Plain and simple. If they will not fix it, dispute the charge on your credit card or with your bank. The reason you would give for the dispute is: item not recieved as ordered.
Who did you order it from? What is their reason for not making it right?
You need to report them to the BBB and also write as many reveiws as you can wherever you can. What they are doing is wrong. If it were me, I would be on the phone or at their shop making demands that they fix it. Get the news involved. They love stories like this.
I would not attempt to dye a gown. You may just make it worse. Some fabrics do not accept dye well at all.
fight, fight, fight...their mistake, not yours!
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Hey bees!
My dress came in white and not ivory, but they won't exchange it. The color mistake reeeeallly bothers me because everythinggg else I've bought or reserved is ivory and not white. Plus, I feel like ivory looks 1000 times better on me.
So, do any of y'all have experiences with dying dresses to share? Do you know of anyone who can do it? I'm in Houston, TX and Durham, NC. I feel like going from white to ivory (not white to red or something) can't be that catastrophic since they're not that different anyway.
Thanks!