(Closed) e-pic impatience – how long is too long to wait??

posted 5 years ago in Photos/Videos
Post # 3
4352 posts
Honey bee
  • Wedding: August 2013

I would call the day after the 8 week mark.

Post # 4
252 posts
Helper bee
  • Wedding: April 2013

no we were given a specific date which was 3 weeks after our shoot and they were delivered at that time.  I think in your case I would be bugging them daily after your 8 week mark. That’s not acceptable.

Post # 5
3574 posts
Sugar bee
  • Wedding: September 2011

That sucks.  I would also wait 8 weeks to nudge them again.  The tricky part is you don’t want to irritate the person photographing your wedding, because they have more work to do!  I would bite my tongue for awhile, but it’s very aggravating!

Post # 7
257 posts
Helper bee
  • Wedding: November 2012

@primcess:  I would call at the 8 week mark. that being said IF you have to wait past that or are not satified, I would consider looking for a new wedding photographer.

Post # 8
1314 posts
Bumble bee
  • Wedding: May 2006

Engagement shoots don’t really take that long to edit, it’s not a multiple day process for me like a wedding is.  We do however typically edit our shoots in chronological order to be fair to all of our clients. The only time I break this rule is if a cliet has a particular deadline that they need the photos by.

There is no excuse for the poort communication from the photographer.  I definitely understand being in the midst of a very busy season and getting emails from clients.  Clients tend to not quite understand that they are not the only shoot the photographer is working on, but not being prompt in responding just makes people angry. 

I would just try to relax a little if you don’t really need the photos at the moment.  Bugging them everyday like one bee suggested isn’t really a mature response and it’s not going to make the situation better.  I’d give it another week or two and follow it up with a call or email and go from there.  If that time passes and you still don’t have a response then I would vocalize my concerns to the photographer… they need to understand that the issue is more lack of communication than it is the delivery of the photos.  If they can’t be communicative for the engagement photos it doesn’t bode well for the rest of the wedding.

Post # 11
1751 posts
Buzzing bee
  • Wedding: May 2014

@primcess:  Wow, three months is very unacceptable! In your contract was there a specific timeline? My photographer told us she would have our pictures to us by 2 weeks and it actually took 3 weeks and I was so antsy…I can’t imagine how you feel being 3 months later! I would definitely call her, leave her a message stating you were under the impression the photos would be to you by *this date* and it has been *this many days/weeks/months* since. Kindly explain you are going to start your STD’s soon and would like all your pictures to chose from.  Hopefully she answers or calls you back soon!

Post # 12
7 posts
  • Wedding: July 2005

@primcess:  Wow, this is truly a shame and you don’t realize how much this bothers me.  I could go on and on about photographers and their customer service and turn-around time.  Sorry to hear about your situation.  Does your photographer have a part time job or is this her full-time job.  Either way, this is unacceptable.

Here’s what I would do.  Review the contract and see if there is a way to get out.  Even if you have to loose the retainer.  If it takes 3 months for engagement photos(50-100 photos), how long will it take for wedding photos(700-1000).  

Does she have an office space that you can visit and put some pressure on her.  Most photographers don’t.

Start calling every day and book another photographer.

I’m sure you thought about all of that already, but hopefully this turns out for the best.



Post # 13
1106 posts
Bumble bee

Okay wow, if you are still waiting, you need to be e-mailing, texts, calling, messaging, making contact in multiple formats every single day.  Even if they had a queue of 20 projects before yours, 3 months is WAY TOO LONG!!!!

I am a photographer as well and the only time I’ve gone over on a deadline was by a week and it was for a concert and editing those photos was a pain because I got around 1500 during the entire thing and they wanted as many as possible.  it was also at the beginning of my career and so it took my longer than expected. 

But, if this studio/group has more than 1 person working on it and it has been 3 months, that is just completely unacceptable!  You need to give them an ultimatum and tell them, if I don’t have my pictures by X date, not only am I going to someone else, but that they pretty much reneged on their own contract and you want your money back.  You may have to redo your epics, which is a super pain but hopefully it will light a fire under their butts and get your epics back.  You may still want to get a different photographer for the wedding itself, though!

Post # 14
1314 posts
Bumble bee
  • Wedding: May 2006

Much more disturbing to me than the super long wait time is the lack of communication.  I typically will play devil’s advocate for photographers, but this is a really bad sign.  I would send a certified letter asking for the delivery of the engagement photos as per whatever your contract states, and an intention to dissolve the contract less whatever fees for the engagement session.  You have plenty of time to find another photographer.

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