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e-pics disaster

posted 11 months ago in Photography
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    1.
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    265 posts
    Helper bee
    Fegele    July 7, 2011   Denver, Colorado

    Hi bees,

    I am here to ask some advice on how to proseed with my photographer.

    We recently had an engagement photoshoot. Let me back up a little and tell you that we were looking for a cheaper but talented photographer, and found one that was $800 for both wedding and engagement, which was twice as cheaper than most of the photographers. 

    She was extremely nice with us, and still is, and I really feel weird because I don't want to hurt anyone's feelings. 

    When we arrived to the shoot, the weather was pretty bad - cloudy, cold, dark, crazy wind...I even took my summer hat with me, and was planning to take pics on the grass, but with such weather I left my hat in the car and gave up on idea of taking pics on the grass. Seeing the weather we expressed hesitant about this photoshoot, but she assured us it's going to fine and we should proseed anyways. We have never done photoshoots before, so decided to trust a professional photographer.

    When we got to see our pics it's was like Jay Leno's "What did you think was gonna happen?" They turned out horrifying. Our photographer seemed to increase contrast so much that my face looked all bruised. And also really fat (though I am a fit person, not overweight at all). Our noses were red from the cold, we looked weird and sad. My hair was a mess, green in color. The angles she took pics from seemed to exagerate everything not so attractive we had. All poses were dragged, stupid, not comfortable. I though that the photographer is supposed to guide you about how to stand, where to look. She did a mminimum of that, but most of the time we had to improvise, and we got certain results.

    She is offering us to return our check, along with dvd of pics if we want. I really hated the pics, but i want to have a dvd in order to see what NOT to do next time. I don't want it to look like we loved the pics but didn't wanna pay, and just not honest people. I feel pretty bad about the whole situation. She also offered us to redo the shoot, but I feel it's gonna be useless, because I don't think she is able to do what we want - to guide us, and choose right angles. And honestly I don't care about e-pics, I care about my wedding pics, and I am glad that we got a chance to see what kind of pics she does. Besides after I let her know I hated the pics she won't be inspired anymore.

    Should we just take our check back and leave? Should we not take the dvd?

     
    2.
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    Buzzing bee
    maureen9004    August 2008  

    If you decide to go with a refund (which it sounds like you should), I would not take the photos since you did not pay for them. That's just me though.

     
    3.
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    Bumble bee
    bellagio    October 1, 2011   Arizona

    So she's offering the DVD and to return the money? I'd do it if that was her offer (I wouldn't have suggested it, though, if not). Def. don't use her for the wedding if you didn't like the pics. Is she a new photographer? That might be why she was so inexpensive, and, yes, photographers are supposed to make you feel comfortable and coach you through the shoot since they can generally see how the pictures are going to turn out (at least, that's what ours did).

     
    4.
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    Helper bee
    Fegele    July 7, 2011   Denver, Colorado

    Well, in addition we have been blogged with the worst pics out of the whole shoot....I can't think about that people are gonna see those pics...I am ugly on them, I am so embarrased....:(((

     
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    Worker bee
    Pugsandkisses      

    I think that if you are super unhappy with her pictures it may be time to look for a new photographer.  At least with engagement pictures you can get another try, but can you imagine how devestating it would be to be unhappy with your wedding pictures.  My MOH had hesitations after her e-pics and proceeded ahead with the same photographer, only to be devestated by her wedding pictures.  I wouldn't take the DVD, out of principle, and I don't think you will need to review what you don't need to do as a better photographer will help you pose well and take flattering pictures.  So sorry you had a bad experience!

     
    6.
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    Sugar bee
    Mrs.ChubbyBunny    October 1, 2011   Texas

    First of all, I am very sorry this happened to you. That sounds absolutely terrible. If I were you I would accept the check back but let her keep the DVD. I understand you want an idea of what to avoid next time, but chances are you know your body and your fiances and what looks good on both of you as far as poses and lighting. I wish you the best of luck on your new photographer!!

     
    7.
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    Helper bee
    krobbie    October 2011   Bay Area, CA

    If your only reason for taking the DVD is so you have an example of what not to do, I would just take back the check and not take the DVD.  I don't think you need horrible pictures to remind you what not to do!

    If there are some pictures that you would actually like to have, maybe take the DVD and offer to pay for just the engagement shoot.  I'm not sure how much it would be, but I can't imagine it would be more than $100-$150.

     
    8.
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    Buzzing
    Beekeeper
    bells    June 26, 2011  

    Can you share the link to the blog so we can see the photos? They may not all be as bad as you think.

     
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    3,564 posts
    Sugar bee
    linguo42    February 27, 2011   Vancouver, B.C.

    I would take the refund, leave the DVD, and make a list of a what you feel the photographer should have done that she didn't do to your expectations.

    When you are choosing your replacement photographer, discuss this list with them to make sure that a) they are comfortable giving you a fair amount of direction, b) favor more natural angles and post-processing, c) and so on...

    I'm stressing the use of more positive statements, because no one wants to hear a bunch of negativity when they're considering working with a client; you want your photographer to be excited and open to your ideas rather than feeling constrained.

    Sorry, that was more advice than you asked for, lol.

     
    10.
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    265 posts
    Helper bee
    Fegele    July 7, 2011   Denver, Colorado

    I am sorry, but I can't share it, because I am trying to make her to delete it. I don't want anyone ever to see our pics. Me and my fiance are pretty nice looking people (in our 20s, in particular I am 20 even ), slim and cute, with nice facial features. But on the pics we look old, fat, ugly, sad, with big red noses, green hair...I didn't recognize myself, that was some other person, 20 years older than me and 40 pounds heavier and sick with the flu

     
    11.
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    Buzzing bee
    Rgeddy    June 13, 2010   Raleigh, NC

    I would return the CD and get your refund.  Explain you were not satesfied and part your ways.  There is no need to keep any photos you hate for really any reason.  Any professional photographer can help you through posing and have ideas on where to stand/look/smile/kiss etc.  They should have professional equipment and know of course the basics like angles etc.  They are there to make you look amazing!!  If they did not, they did not do their job.  I don't think its unreasonable to ask them to take down your blogged photos - just claim you're worried about your identity being stolen or something. 

    We did a e-shoot for our very good friends and later he freaked out when he discovered he could google photo himself and our photos of them came up on flickr.  He's starting his first PhD teaching position and paranoid about his future students finding kissing photos of him online.  I'm like gimme a break but okay we'll take them all done if it makes you happy.  We didnt even charge them since their friends but whatever.

     
    12.
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    Buzzing bee
    Keltaena    March 31, 2012  

    Oh, that's awful! I'm so sorry that you had that, but thank goodness it was just e-pics. Take the refund but not the DVD. Who needs something that they look horrible in hanging around?

     
    13.
    Member
    265 posts
    Helper bee
    Fegele    July 7, 2011   Denver, Colorado

    Thank you all for your help, I decided to follow your advice and leave the dvd.

     

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