- 6 years ago
I’m pretty irritated with Zales right now. Well, I guess I’m the most irritated with their jeweler who does repairs. Here’s the story:
Fiance proposed to me this past October with his grandmother’s diamond set in a 4-prong 14k white gold solitaire setting that he bought from Zales. I was over the moon with happiness… until a couple days later, I noticed that the diamond was spinning in the setting. Not just wiggling, but literally SPINNING around and around and around! Since it’s an heirloom diamond (I would be crushed if something happened to it) and was also not insured at the time, Fiance and I immediately took it back to Zales and asked to have the prongs on the setting tightened. I waited a week to get to get it back, and when I did I was so happy to have it back that I didn’t even inspect it, I just assumed it was fixed and it went right back on my finger. I do remember feeling a bit irritated that the jeweler obviously did not do his job right the first time, but I quickly forgot about it.
Not too long after I got my ring back, I noticed that something looked strange about it but it took me a while to realize that all the prongs had been tightened but one. Upon closer inspection I realized that the one prong was not sitting flush with the diamond. I was irritated but I forgot about it, assuming my diamond was safe. Once again, a few weeks later, curiosity led me to try spinning the diamond around again, and to my horror it wiggled! Not nearly as much as the first time, but still!
I was furious. I called Fiance and was just going OFF. We went back to Zales AGAIN and showed the sales guy the loose prong. He said it very likely could have been normal wear and tear and oh man, was I mad when he said it would be $35 to fix it. I am VERY careful with my ring. I don’t wear it to bed, in the shower, if I am doing any cleaning or work with my hands so I knew it was no fault of mine. I guess the only fault of mine was not inspecting it closer when I got it back the first time.
So once again, my poor ring is with the SAME jeweler who apparently doesn’t know how to set a diamond correctly. I am supposed to pick it up on Tuesday or Wednesday, and you better believe I am going to ask for a magnifying glass and inspect the crap out of it right there in the store! Keep your fingers crossed that the jeweler does the job right this time, and thanks for letting me vent 🙂