Ebay- do you ever give less than 5 stars?

posted 3 years ago in The Lounge
  • poll: What would you do in this situation?
    Leave 5-star positive feedback : (1 votes)
    6 %
    Leave honest feedback- neutral or negative : (10 votes)
    56 %
    Leave less than 5-star but still positive feedback (I'm not sure how this affects their score) : (3 votes)
    17 %
    Don't leave feedback at all- avoid conflict : (3 votes)
    17 %
    Contact the seller (and say what? please advise!) : (1 votes)
    6 %
  • Post # 3
    Member
    2457 posts
    Buzzing bee
    • Wedding: October 2012

    i woudn’t bother contacting the seller… there’s not much they can do to try to fix the problem now that the item has been gifted away. 

    take away some stars if you need, and explain why in your review so that others can see your reason for it. this is what the rating system is for… use it.

    Post # 5
    Member
    945 posts
    Busy bee
    • Wedding: October 2014 - Savannah, GA

    @MabelleBliss:  Definitely contact the seller first!  Giving less than 100% feedback can significantly affect their business.  At least let the seller try to explain and offer a refund.  I only leave less than 100% if the seller makes no effort to fix the problem. 

    Post # 6
    Member
    4223 posts
    Honey bee
    • Wedding: August 2013

    I contact them and give them an opportunity to make it right. If they decide to be jerks about it I have zero problem filing a dispute with paypal and leaving negative feedback. Lately I have found buying on ebay to be a real problem. People using stock photos ad sending knockoffs, etc. I have stopped buying on ebay for this reason. 

    Post # 7
    Member
    11740 posts
    Sugar Beekeeper
    • Wedding: November 1999

    Yes.  I ordered an item from a seller with 1400+ positive reviews.  I received an email with a tracking number from the seller.  Two weeks later, the tracking number still said “shipping info received” and not that it had been shipped.  I emailed the seller a couple times with no response.  I emailed eBay, who then refunded my money.  I left negative feedback, with a comment saying I had contacted her, got no response, and that my item was never shipped, even though she marked it as shipped.  She sent me a long angry email saying “how dare I leave negative feedback” and that she would ship me my item for free.  I responded with my justification for the negative feedback.  She has since emailed me several more times telling me I have no conscience and am destroying her business.  It’s borderline harrassment now.

    But this is the only time I left less than 5 stars for any seller. 

    Post # 8
    Member
    573 posts
    Busy bee

    I bought some silver charm beads for my pandora bracelet the other day and came home to find I had been refunded.  The seller apologised profusely saying they are not pandora beads but a similar sytle and that she has despatched them anyway as a freebie but she made amistake with thelisting description.  I have other jeweller beads similar to pandora on my bracelet anyway so I am looking forward to receiving them.  I assured the seller I would provide positive feedback for her quick reply, refund and freebie, for her honest mistake.

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