Post # 1
I buy stuff on eBay semi-frequently, and I know having 100% positive feedback is important to sellers. I made a purchase recently that I’m not totally pleased with, and I’m not sure what I should do.
I bought a handmade replica movie prop as a gift for a family member, it was a pretty small item from a popular movie and cost about $100. When I received it, I was dissapointed to discover that most of the detailing on the piece was done in stickers. It was stuff that could have easily been done with engraving or even screen printing/painting and would have looked a million times better than a glossy sticker. It made it cheap-looking and was not at all the quality I would have expected at that price.
Looking back at the photos, you can tell it’s a sticker if you already know it’s a sticker, but it was photographed in a way that minimize that, and it was not mentioned in the description.
The problem is, I received it the day before this birthday and had no plan B, so I gifted it anyways. The recipient didn’t seem to have a problem with it.
Now it’s time to leave feedback and I’m not sure what I should do. Sellers often mention wanting the opportunity to correct problems and get 5 star feedback (this seller didn’t say that specifically, but they have 100% positive feedback) I don’t want to mar their reputation, but I really don’t feel it was 5 star work, and there’s not much that can be done to correct it. I’m not returning it, and I’m not angling for a discount, so I’m not sure what could be accomplished by talking to the seller. What would you do, bees?
Post # 3
i woudn’t bother contacting the seller… there’s not much they can do to try to fix the problem now that the item has been gifted away.
take away some stars if you need, and explain why in your review so that others can see your reason for it. this is what the rating system is for… use it.
Post # 4
@MabelleBliss: Less than 5 stars with explaination. (Need that option in poll).
Post # 5
- Wedding: October 2014 - Savannah, GA
@MabelleBliss: Definitely contact the seller first! Giving less than 100% feedback can significantly affect their business. At least let the seller try to explain and offer a refund. I only leave less than 100% if the seller makes no effort to fix the problem.
Post # 6
I contact them and give them an opportunity to make it right. If they decide to be jerks about it I have zero problem filing a dispute with paypal and leaving negative feedback. Lately I have found buying on ebay to be a real problem. People using stock photos ad sending knockoffs, etc. I have stopped buying on ebay for this reason.
Post # 7
Yes. I ordered an item from a seller with 1400+ positive reviews. I received an email with a tracking number from the seller. Two weeks later, the tracking number still said “shipping info received” and not that it had been shipped. I emailed the seller a couple times with no response. I emailed eBay, who then refunded my money. I left negative feedback, with a comment saying I had contacted her, got no response, and that my item was never shipped, even though she marked it as shipped. She sent me a long angry email saying “how dare I leave negative feedback” and that she would ship me my item for free. I responded with my justification for the negative feedback. She has since emailed me several more times telling me I have no conscience and am destroying her business. It’s borderline harrassment now.
But this is the only time I left less than 5 stars for any seller.
Post # 8
I bought some silver charm beads for my pandora bracelet the other day and came home to find I had been refunded. The seller apologised profusely saying they are not pandora beads but a similar sytle and that she has despatched them anyway as a freebie but she made amistake with thelisting description. I have other jeweller beads similar to pandora on my bracelet anyway so I am looking forward to receiving them. I assured the seller I would provide positive feedback for her quick reply, refund and freebie, for her honest mistake.