eBay Moissanite Disaster!

posted 3 years ago in Rings
Post # 3
Member
1261 posts
Bumble bee
  • Wedding: May 2014

Ugh…sorry to hear that!! I’ve been buying on Ebay for years now and NEVER had an issues till about a year ago. I wanted a gold wrap for my engagement and found a great one on ebay…it was vintage and just what I wanted. I purchased it and when I got  it I saw HUGE scratches in the gold on the botton of the band…I really didn’t think anything of it because it was vintage.

Anyway, I took it to my jeweler to see if it would work with my engagement ring….it didn’t. So, I emailed the seller letting her know it didnt’ fit my engagement and I had to send it back, she said no problem and I mailed it back.  Well, a couple days after I sent it to her she emailed me letting me know she received it and that I had damaged it, she said it had a bunch of scratches in that my jeweler must have done to it while trying to fit my engagement ring in it.  I nearly went crazy…..I wrote her back telling her that’s how she sent it to me! I told her if she didn’t refund ALL my money I would do a charge back. Needless to say I got my money back, but yeah….my faith in ebay after that was a little broken.

What do you plan to do now?

Post # 4
Hostess
11469 posts
Sugar Beekeeper

@MammaPants:  @megan331979:  So sorry that you ladies had to deal with that! How frustrating when you are just trying to purchase a nice item for yourselves.

When it comes to Ebay it is VERY buyer friendly. DH sells on Ebay on a regular basis and is often the one having to protect himself in situations where buyers are trying to scam him. If you recieve an item that isn’t right take pictures immediately with the packaging. This way you can document the date and time when the item was recieved and the damage was found. Again, Ebay is there to protect the buyer so there isn’t really a need to be too concerned just make sure what you are buying isn’t too good to be true.

Post # 5
Member
237 posts
Helper bee
  • Wedding: June 2012

@MammaPants:  there’s another site called diamondbistro.com which I’ve never ordered from, but an option I’d suggest.  I’m sorry you had to deal with that and glad she’s refunding your money. 

Post # 7
Member
237 posts
Helper bee
  • Wedding: June 2012

Oh yes I forgot to mention thatcwebsite isn’t just diamonds…..it’s all sorts of jewelry, purses, moissanite, asha, FB, sunglasses, etc. 

Post # 8
Member
1463 posts
Bumble bee
  • Wedding: August 2012

I stopped buying from e-bay several years ago when I ordered something and the seller never sent it.  I complained and he then said not only did he send it, but that twice I had rejected the shipment.  Utter bs.  I was home all day at the time of this disaster.  I tried getting my money back through paypal but they denied me.  I haven’t bought anything since; I’m too wary.

Post # 9
Member
1261 posts
Bumble bee
  • Wedding: May 2014

@MammaPants:  exactly!! good for you!!! Hope this turns out great and you love it!!

Post # 10
Member
1261 posts
Bumble bee
  • Wedding: May 2014

@Treejewel19:   Thanks!! yes, I totally regret the fact that I didn’t notify and/or take pictures right away when I received the ring with the scratches in it….I just assumed it was as/is as it was vintage….at least everything ended up working out ok. In the future though I will do things different for sure!

Post # 12
Hostess
11469 posts
Sugar Beekeeper

@Kimberley25:  I find this really surprising. You have to have LOADS of proof to deny an issue from a buyer. Did the buyer have proof via UPS (or whatever shipping company they used) that the shipment was delivered? That is was rejected? Was the correct address listed on your ebay account? Also, there is a deadline with paypal so if you request the claim with them after too long they will deny the refund, that is seperate from Ebay’s policies.

DH once was accused of never sending something and he had to have pages of proof including his receipt from UPS that the package was shipped and to the address listed on the ebay account and all tracking details including proof of delivery. He also provided images of the items that were shipped. In other words he had to disprove the claim, the buyer only had to make the claim itself.

Post # 13
Member
1463 posts
Bumble bee
  • Wedding: August 2012

@Treejewel19:  He had no proof at all.  It was his word against mine.  I, of course, had proof that I made payment.  I made a claim with Paypal in the timeline needed.  I had an A plus plus plus past with previous buyers, over the years.  This guy was really sneaky.  He had no issues, then about once or twice a year, there were people who claimed they never received their item.  Sadly, I did not discover this until I went digging through ALL his reviews, after my experience.  It completely soured me on e-bay and I’d dealt with them for years.

Post # 15
Member
715 posts
Busy bee
  • Wedding: January 2013

@MammaPants:  yikes! For christmas hubs got me a Ceylon sapphire that I’ve been longing for To make a ring and I’ve been eyeballing FB moissanite a on eBay because they’re so much cheaper than online retailers. if you’re not comfortable telling the sellers name here, would you mind sending me a pm with their name so I can avoid a disaster? Please and thank you?!!! 

Im so sorry that happened to you!!!

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