- 7 years ago
- Wedding: December 2012
I was wondering if someone who is an experienced ebay seller can give me some advice… I have only sold a couple of things on ebay and now have a really difficult buyer and I just dont know what to do!
Here is the back story:
I was selling some chair covers- they were brand new in original packaging and there was nothing wrong with them. One of the item had a sticker on the packaging with my name and order details on it so I took off the sticker the packaging looked messy.
I then had this buyer who bid on the item and then during the auction told me that my shipping costs was too high and would I adjust it for her if she won the auction. I firmly told her that the shipping costs was fair and if she wasnt keen that I could cancel her bid. She doesnt respond.
So the auction goes along and then other people bid (to my relief). Then last minute the orginal buyer snipes the auction and bids last minute over 4 other ebayers to win the auction.
After the auction she then starts asking me questions about the chair covers and if they would fit her dining room chairs etc… I told her that i wasnt sure cos i didnt know what type of dining room chairs she has and that in the auction description (which has now finished) I put that they are for banquet chairs and that i put no refunds. I told her if she was no longer interested that I could cancel it and give a second chance offer to the next person.
So she doesnt respond but pays for the item so I thought everything was ok- so I send her the item and I even upgraded her to express postage so that she would be happy.
Now I got a message from her saying that one of the chair covers was stained (which it wasnt, but i suspect the packaging looked messy) and that she was going to inspect the others carefully and leave me feedback.
I dont know what to do- I have a feeling that she wants me to refund her because I would lower the cost of postage… I called ebay and asked what my options are and they told me:
1. offer her a refund- take a loss on the price of postage and also that they might come back stained
2. let her figure out if she wants to file a claim etc
Either way they said that if she wanted to she could leave me bad feedback no matter what I do because thats the buyer perogative.
I totally understand that they buyer can say what they want, but as a seller they said you cant leave negative feedback only positive feedback- if you leave negative feedback to buyers it will be erased.
So my question is what should i do. I know that they were in good condition when I sent them and to be honest im kind of annoyed- if she didnt want them then I gave her several options to not take them, but I really feel like her issues were that I wouldnt lower postage…
any advice would be appreciated