Post # 1
I’ve waited several days to write this review to avoid an angry rant. Please do not take your business here.
I bought a dress here in June for $1699. I later found out that the dress retails for $1270. I didn’t think to do a price check before purchasing because I assumed that the salon was honest with its pricing. They said the gown was a part of their “private collection” so I wasn’t given the name of the gown. I found out by researching online.
My dress arrived in November and I went in for a fitting. The alterations for the dress cost $473. I was told by three other salons that their maximum alteration costs were $250. I paid for half up front and was going to pay the second half when I picked up the dress. I called and Giselle said my alterations were complete and the dress was ready to be picked up (this is six months before my wedding). Giselle specifically said I didn’t need an appointment.
When I arrived to pick up the dress, they tried to just hand it to me and take the rest of my payment. I told them that I wanted to try the dress on to make sure the alterations were correct, and Giselle very rudely told me that they were busy and I needed an appointment for it. When I told her she said I didn’t need one when I spoke with her, she said I’ll “fit you in.” She carried my gown to the back of the store to a set of closet-like fitting rooms where teenagers were trying on prom dresses. She put my dress on the rack and walked out. I’m sure most brides can tell you it’s quite difficult getting yourself into a wedding dress! After struggling with that I noticed that the one major issue with the dress had not been fixed at all (also, there were still pins in the dress). One of the attendants nearby said to let them fix it and do a second fitting, but for $473 dollars I just wanted to take it and run. Who knows what they would have charged me to fix what they were supposed to have done in the first place.
The man at the front desk was the rudest person I’ve EVER encountered in customer service. When I told him that I didn’t think it was fair that I pay the difference because the dress wasn’t done right, his response was, “You just don’t want to pay. You’re trying to get out of paying!” I made sure to speak politely to him and remain calm throughout the process. He immediately got aggressive and started yelling at me (which was surprising with a lot of people in the store). In the end he took off $69 for the incomplete alteration (out of $473). My veil, which we paid to have customized using my grandmother’s veil, was not done correctly. He started yelling and back-talking at this as well, so I finally gave up. Giselle rolled up my veil and threw it in a plastic bag before putting it in with my dress.
To sum up:
1. They charged me $1699 for a $1270 dress
2. They charged $473 for alterations and didn’t do them correctly. Three other stores told me their max for alterations is $250.
3. The store owner literally yelled at me when I was nothing but calm when speaking to him about problems with the dress that his seamstress didn’t fix.
4. My veil was balled up in a plastic bag
It’s very clear that once you purchase a dress here, they have no interest in interacting with you further. Please don’t give them your money and save your own bridal experience!!
Post # 3
@gparme1: Aw I’m so, so sorry to hear about your experience.
This sounds pretty similar to Mary’s Bridal in Annapolis. Although I at least didn’t buy my dress from them thank goodness!!
I’d be posting this everywhere I could!
Post # 4
I’m really sorry this happened to you. My gown had a cathedral length train and it was a lot of work to alter but they were done for around the $250 price tag. Places like this usually sell evening gowns as well so I will be sure never to go there to purchase anything.
Did you take your gown someplace else?
Post # 5
@ebarnes0: Oh yes, I got a bad vibe from that place when I went in there. And the prices for their Maggie dresses were so over inflated vs. other salons! Mary tried pushing me into purchasing a dress I liked but hdn’t even tried on, by saying wouldn’t come in on time if I didn’t buy it within the next two weeks.
@gparme1: Sorry to hear that happened. I would post reviews as well, and maybe even file a complaint with the BBB. Its terrible how so many places try to take advantage of people.