(Closed) Engagement pictures: is this normal?

posted 10 years ago in Photos/Videos
Post # 3
Member
189 posts
Blushing bee
  • Wedding: October 2008

Hi Mikala – I’m so sorry that you and your FH are frustrated. I would be, too – that seems really strange to me.

Our photographer told us up front that the e-session would be included in our package but we’d have to purchase any prints (or the full DVD) separately. We actually had our shoot last week. She and her assistant took us out for about 2 hours, took a ton of photos (mostly her, but he took some too), and dropped us off again. The next day, she sent two "teasers," and about 4 days later, she sent a link to the edited shoot on her site. I was surprised when she said it would be $350 for the full DVD (I thought it would be less), but I can’t imagine what I would have done if she had asked us to buy it on the spot, or erase all the pics! I wanted to show my parents, friends, etc. before making final decisions… and of course talk about it with Mr.GV.

But enough about me… I just wanted to give you the background so you could get another perspective. But what gets me here is that a professional photographer should have enough memory cards that something like that shouldn’t happen! And if she’s short on memory cards for some reason, she should be able to transfer the files to her computer, an external, etc… especially if there are only 25 (not very many at ALL!). I think you guys need to talk to her about it further, because that seems really unprofessional to me. I don’t know if there are pro photographers on here who would have another opinion. In any case, best of luck, and let us know what happens.

Post # 4
Member
202 posts
Helper bee
  • Wedding: December 1969

wow, talk about taking the "time pressure" tactic to a new level. she should def give you the courtesy of having some time to think about the pics, but it sounds like she is more concerned with getting the sale. she should find a way to keep files for at least 3 days, sheez. but i’m glad you like the pics, that’s important!! 🙂 honestly, i’m sure if u came back and said, "oh, if you still have our pictures, i’d like to order 5 more" she would all of a sudden still have them around.

Post # 5
Member
2030 posts
Buzzing bee
  • Wedding: December 1969

*jaw drop* NO WAY is that normal! Our photographer gave us a CD of all the best images (about 80 from our 2 hour shot) at full resolution. They never once asked us to purchase prints. We have a release from them saying we can make prints for personal use anytime we want. You should definately ask if this is their policy for wedding photos too! You don’t want to be missing your honeymoon to choose prints at 3 AM on your wedding night. Sheesh.

Post # 6
Member
536 posts
Busy bee
  • Wedding: September 2018 - The Desmond Hotel in Malvern, PA

Yikes…. to be honest, that sounds like a bunch of bull.  First of all, no artist in their right mind just DELETES any of their work.  At least I can’t imagine they would!!!!!  I don’t ever delete any of my work, even the crappy stuff.  I think she’s kind of full of it.  Any professional photographer should be equipped with plenty of storage space, even if that means burning discs of each couple’s photos to store in a binder and removing them from her hard drive to free up memory.

I think she was pressuring you to buy buy buy and went about things in a really unprofessional way.  I would make sure to get very clear terms about your wedding photos before the big day, and do your research and ask other brides who have used her what kind of experience they have had.  

Post # 7
Member
375 posts
Helper bee
  • Wedding: February 2018

That is DEFINITELY not normal! I HATE being pressured into buying things, so I can see why you felt uncomforatble. As a part of our package, we got an engagement shoot (1 hour, several locations, outdoors), a website that was "live" for 90 days with all of our proofs    (200), a $50 reprint credit and a book of all of our proofs. I felt no pressure whatsoever to buy anything at any time and we got our pics in about 72 hours. I would go with your gut on this one.

Post # 8
Member
9 posts
Newbee
  • Wedding: June 2007

My photographer, Cly Creation in New York, met us at the foot of the Brooklyn Bridge (a place they suggested, although we had freedom to select any location) and shot us on a mutually-convenient time and date. We shot for approximately an hour (with Matthew, the main photographer, and a second shooter/assistant) and then went our separate ways.

The engagement photos were when whittled down by Matthew, at his studio, to the contracted number of shots (here, 100) and we received a DVD with the hi-res photos after a month. Since the engagement session was part of, or complimentary with, the wedding package, we did not have to pay per photo. Additionally, we had the option of printing with Matthew or independently. 

It sounds like you were unfairly pressured to buy "on the spot." Even if you were contracted to pay for the photos upon selection, your photographer should have enough memory to save your engagement photos for at least the next few weeks. What if you changed your mind about wanting additional pictures? 

A more worrying concern: Does your photographer feel the same way about storing wedding photos–you’ll have a short time to pick the ones you want, otherwise you lose them all? It sounds unethical and unprofessional to me.

Post # 9
Member
2695 posts
Sugar bee
  • Wedding: February 2008

Yes be concerned.  Talk to her ASAP about how she stories wedding photos and how long you have etc.  My e-pics (which our photographer threw in for free) were quickly posted online – all 200 or so of them!!  It isn’t that hard to store photos – she could put them all on a small thumb drive to store them.  If she is a photographer  and is going to use digital it is her job to figure this stuff out!! 

Post # 10
Member
1246 posts
Bumble bee
  • Wedding: June 2009

Honestly, even if she swears she does weddings differently, I’m not sure if I’d trust her. That strikes me as totally shady and atypical. The last thing you want to do is put your wedding photos in the hands of somebody who uses such car salesman pressure tactics.

Post # 11
Member
323 posts
Helper bee
  • Wedding: December 1969

Major Pressure Sales.

Be very careful. If this happened for your engagement, this will happen for the wedding. Just as the other bee’s said, talk to the photographer, tell her you want all details upfront.

Also, look at your contract —- does it say anything about the Ephoto’s needing to be decided on right then and there? (btw — that’s such crap I can’t believe it). 

She basically said she’s a wedding photo factory, you should speak it back to her because she will probably change her tune.

Post # 12
Member
508 posts
Busy bee
  • Wedding: December 1969

Crazy madness!  Rather than do the e-pics, we’ve agreed to do a shoot on our one-year anniversary, but our photographer was very clear about the shots (no limit, will be given to us on a disc at full-res for our personal use).  She’ll post all our pics to Pictage for us to sort through.  We can share the link and others can even order after the wedding.  No pressure on the individual prints and no time limit on storage space.  Review your contract and see if there is any fine print in there mentioning the time limit for photos.  If there is nothing there, it may be a good idea to negotiate terms in writing (you have x weeks to decide, all photos on a DVD, etc.).  

Post # 13
Member
471 posts
Helper bee
  • Wedding: September 2008

mikala,

This is absolutely abnormal. Any photographer that is professional would WANT to save their pictures. If anything, especially for the portfolio!

This is a major turn off and this is ONLY the engagement session. I can’t imagine what it would be like post-wedding! 

Talk to them and express your concerns and your distaste. Make sure this won’t be the same way post-wedding.

Post # 14
Member
36 posts
Newbee
  • Wedding: September 2007

I have a wedding photography business AND I just got married so I have a bit of experience in this area 🙂 …. I assure you that is a bunch of bologna.  If she doesn’t have the capability to store those photos, or simply for the fact that she’s telling you that she doesn’t, you should RUN RUN RUN.  If she is lying to you now, how can you trust her work in the future on the most important day of your lives?

That’s dishonest, pushy, and completely ridiculous.  You are her clients, and she is supposed to be making you happy. It should not be you having to wait for her while you are both hungry and cranky. 

Besides, editing shouldn’t happen in 45 minutes.  Realistically, editing should take a couple days at a minimum.

Post # 15
Member
438 posts
Helper bee
  • Wedding: April 2008

WOW.  I know everyone else said the same thing, but seriously – wow.  I am shocked that a professional photographer would say Fyou had to order prints immediately after shooting them.  I am also shocked that none of the pictures were edited or anything.  And that there were so few!  I think a good engagement session is two hours, I have seen some on here lasting all day.  OUrs was 2 or 3 hours, several hundred pictures, we got a CD with hi-res, low-res, and then about 100 or so images edited in hi-res as well.  Then we could do whatever we wanted with them.  The engagement session is not their main business – sometimes it seems like it gives them a chance to get to know you, how you photograph, and get you to know them so you are comfortable with them, etc.  For her to say she can’t store them is ridiculous.  SHe can put them on a disc.  They do not need to sit in her computer.  And she should be providing you with something to view them at home and decide what you want.  HOnestly, you should really think about having her continue as your wedding photographer.  She may try to pull the same thing for those, and you really don’t want that to happen with such important pictures.  Has she told you what you will receive in your wedding package?

Post # 16
Member
104 posts
Blushing bee
  • Wedding: March 2009

If storage was an issue then I would guess this photographer is new?? Needs some new equipment is what it sounds like to me! Is there a reason she couldn’t pop them on a disk for you??? Storage problem taken care of!

Seriously wedding pictures are far too important and to be treated this way before your wedding only makes me wonder why you are still even thinking of using her for your big day.

If her work is that great then call and make an appointment to work out the details and let her know how unfair that was to you! maybe she needs some constructive critisim? You owe her that

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