Post # 1
I’ve just received my E-ring back from the jewelers; we had to reset the central sapphire for a smoother fit with my wedding band. All we asked was that he please remove it from the closed setting and raise it minimally to as low a 4 prong settingas he could make it. Well, he devesated the rest of the ring! The curve of the E-ring no longer matches the curve of my wedding band, there’s 1.5mm of space (air!?) between the bottom of my sapphire and the bottom of the 4 prong setting he inserted and the top of the band don’t even match up! There’s 2mm of setting above where the curve of the band pops up! Worst of all, the pave diamonds on the sides somehow got moved inward and now don’t line up with the end of the pave diamonds on my wedding band! I don’t know much about jewelry, which is why I took it to a jeweler recommended by my godmother while I was down there on vacation. Any savvy Bees have any ideas on what I should do next? I’m in tears and my mother keeps saying to stop, that it’s "just an inanimate object and I shouldn’t be so upset." Help, advice and/or sympathy are greatly appreciated!
Post # 3
my FI’s wedding band was tweaked when we resized it, but we were able to send it back to the manufacturer (christian bauer) to "reshape" but they said they dont reshape. instead they exchange it out for a new ring with the right size. it was approx. $500 to replace. but i did tear up about his ring, b/c i wanted his ring to be perfect and i wanted him to love it as he did before the damage (i think i was just sad b/c he wasn’t happy about it but was willing to accept it, the sweetheart)…he was ok with the tweak but saw that i was upset about it. so we did the exchange and we are both totally happy about it. it was definitely a costly mistake not ordering a proper fit in the first place. for some reason, it was slightly loose on his left ring finger. g’luck!
Post # 4
YOU NEED TO GO BACK TO THE JEWELER – SHOW HIM THE PROBLEM AND HAVE HIM FIX IT. IT IS HIS FAULT NOT YOURS. GOOD LUCK! DO IT QUICKLY BEFORE TOO MUCH TIME PASSES
Post # 5
Absolutely take it back to the jeweler and show them what was wrong. I had a similar thing happen and they tried to accuse me of having done it myself because too much time had passed.
Post # 6
Problem is, the jeweler is in Phoenix Arizona….and I live in San Francisco! He was recommended by godmother, so I guess we’re sending the rings back to her to give to him. We called and faxed him sketches and tracings of the problems, but he never got back to us. *sigh* Thanks for the sympathy though.
Post # 7
Take it back! Don’t waste anytime, either. Do you have a before and after picture? Might help us (and the jeweler) understand what the problem is.
Post # 8
First, I’m so sorry you have to deal with this! I love my engagement ring too and I’d be really sad if a jeweler messed it up.
I’d suggest you call the jeweler once more and ask him to let you know ASAP if this is a problem he can fix. Mention, as nicely as possible, that you are a bit puzzled about why he hasn’t gotten back to you yet.
If he can’t or won’t fix the problem, or doesn’t get back to you, file a complaint with the Phoenix-area Better Business Bureau, then take the ring to a reputable jeweler in San Francisco. You’ll be out some money, which really stinks, but at least you’ll know the ring is in better hands this time around.