Engagement ring fiasco – jeweler to avoid at all costs

posted 3 years ago in Rings
Post # 3
570 posts
Busy bee
  • Wedding: October 1993

I am so sorry this happened and I can understand your frustration.  No one should have to go through that.  

Post # 4
1517 posts
Bumble bee
  • Wedding: February 2012

Wow. I’m so sorry you are going through this.

Given you’re a lawyer and the fact that you obviously know your rights and likely a lot better than the jeweller, perhaps you could put together a “demand” letter? 

If they still ignore your demand for a replacement ring, free of charge, I would make my story known all over the internet. 

Post # 6
3112 posts
Sugar bee

@sweetpea1813:  That is awful!  I’m so sorry you had to go through that!  What are you going to do?  Pics of the ring?

Post # 9
274 posts
Helper bee
  • Wedding: October 2014

I feel your pain.    My FI bought a ring & proposed.  We had to take it to be resized.   During resizing they either broke the diamond or swapped it out for a cracked diamond.  and they didn’t tell us.  We went to pick it up after sizing and almost walked out of the store before realizing the diamond was damaged… (it was such a big crack you could feel it with your finger).  After a while they finally admitted it was their fault.   but they refused to give us our money back.   After doing some research online we found out we weren’t the first people to receive damaged goods from them, so we decided instead of a replacement diamond we wanted to purchase one elsewhere.   well, the charge is currently being disputed with Amex as they refuse to refund my FI for the diamond they broke.  What a headache.  I’ve been engaged 3 weeks without a ring.  Luckily we found a great jeweler who sold us a diamond and are in the process of mounting it today.    though I totally understand the ‘added stress’ a situation like this places on a newly engaged couple.  my FI feels bad and despite being a little upset with the whole scenario I try not to show it and make him feel worse.  I know he wanted everything to go perfect.     Hope everything works out with you!!

Post # 11
742 posts
Busy bee
  • Wedding: June 2013

@sweetpea1813:  ugh, I’m so sorry to hear you’re dealing with this! It’s a gorgeous ring!!! (+1 for FI because it was an NHL wife’s ring, huge hockey fan over here!) I hope everything works out for you!!

Post # 13
4494 posts
Honey bee
  • Wedding: November 2012

It’s a gorgeous ring.  Unfortunately it’s a multi-row micropave full eternity, which is sort of a recipe for losing stones, ESPECIALLY after resizing.  This style is intended for gentle wearing, and not really meant for daily use.  Because it’s used it would be even more likely to lose stones.  The loss of stones I wouldn’t necessarily blame the jeweler for, but they should have let your FI know what sort of upkeep is required for this style, and their flakiness re: contact is unacceptable.  Have you insured it?  Insurance oftentimes will cover stone replacement.  If you do find you want to eventually remake the setting, the micropave being half or 3/4 eternity would solve part of the problem.


Post # 14
2831 posts
Sugar bee
  • Wedding: September 2014

@abirdword:  +1.

OP- pave settings tend to lose stones easily. you should have been informed of this, though. i think it’s absurd that nobody informed you of this simple fact. that’s one reason i changed my mind on getting a pave setting. i was afraid of the upkeep required. i don’t wear my ring every day to begin with, but i’d be terrified to wear it if it was a pave setting.

i hope it all gets worked out for you. the ring is absolutely gorgeous!

Post # 16
4893 posts
Honey bee
  • Wedding: July 2012

@sweetpea1813:  it’s beautiful. It’s too bad a business won’t take care of customers.

id probably return it and get a setting elsewhere, just on principle.

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