- 4 years ago
- Wedding: July 2014
DO NOT BUY FROM BASHERT DIAMONDS IN MIAMI/AVENTURA, FL.
My fiancé (unbeknownst to me) was planning a whole elaborate scheme to get me the best ring ever. He decided to use a diamond seller who his friend’s brother used in Chicago. The jeweler had since moved to Miami, which is actually convenient because my fiancé’s family lives nearby. He took a special trip down to buy my ring and chose a gorgeous 2.02 carat round stone and had planned to custom design the setting. However, he fell in love with one of the settings they showed him as a sample. Turns out this setting, which is platinum with 300+ micropave diamonds, had belonged to an NHL player’s wife before they decided to upgrade. He fell in love and they gave him a great deal on the setting when he bought the stone.
Fast forward a few months – he did a wonderful proposal while we were on caribbean cruise. The first day I wore the ring, one of the micropave stones fell out. Not a huge deal. We got back to the US and emailed the jeweler, who didn’t respond for a week. I also needed to have the ring sized. They agreed to replace this one stone, but told us that we could lose up to 5 stones a year. WHAT??? That definitely was NOT disclosed when he purchased the ring.
Sent back the ring, it took them WEEKS to get it back to me. Way longer than they told me. I got my ring back and was SO excited….I opened the box to find that TWO MORE STONES WERE MISSING. I was in tears, called the jeweler, and she agreed to have it fixed by a jeweler she knows in Philly. We talked about the fact that we may need to remake the setting, but her factory was closed for a month so it would be a while. We got the ring fixed, two days later, 3 more stones popped out.
We finally said enough is enough, let’s just remake the setting. She said in an email, in writing, that the ring is defective. DEFECTIVE. IN WRITING. But when she offered to “replace” the ring with a new, non-defective ring, she told us it would be an additional $1100. For the same ring, just one that doesn’t litter diamonds all over the city of Philadelphia.
We went back and forth with them and they wouldn’t budge. I am a lawyer and know I could file suit against them, but it’s just not worth it because chances are we would have to travel to Florida to do so. Sadly, despite the fact that my ring is absolutely gorgeous, I have never gone more than 3 days with all the diamonds in my ring. And because they gave us such a “good deal,” we couldn’t go get the same ring custom made elsewhere for a remotely similar price.
Given our experience, I highly, highly recommend you avoid Ron and Kyla at Bashert Diamonds. I will not bash them personally (although it is tempting), but I can tell you that they were NOT upstanding businesspeople in our interactions/transaction. Please pass the word so that other brides-to-be don’t have a damper put on such a special time like we did.