Engagement Ring Issues.

posted 3 years ago in Rings
Post # 2
Member
92 posts
Worker bee
  • Wedding: April 2014

This may not be a popular thing to say but this is a perfect example Of why it’s best to go to a reputable, local jeweler. Even for a “nontraditional” ring I’d still go to a jeweler. 

You our may want to have inspected by a jeweler anyway so you get an accurate picture of what needs to be done.

I’m sorry you’re dealing with this :/ I wish you much luck in getting it fixed!

Post # 3
Member
2584 posts
Sugar bee
  • Wedding: April 2006

writerholly:  What you need to do is file a Paypal case to get your money back! The product is broken, you will get your full money back. That is BS what she told you. She is not willing to help at all, which leads me to believe she knew how bad the ring was when she shipped it. For sure, file a paypal claim, and also file a case on etsy or ebay if you bought from there.

 

Post # 4
Member
2584 posts
Sugar bee
  • Wedding: April 2006

writerholly:  If he didn’t pay through Paypal, file a complaint with the card company he used. If it was a bank, go there and they will file a Reg-E to get your money back. You are entitled to money back and will for sure get it for this issue! 

 

Post # 5
Member
161 posts
Blushing bee
  • Wedding: May 2014

When I got my engagement ring two jewellers told me it was likely to fall apart at some point due to it being fairly amatuer work (we got it VERY cheap I admit) but we are going to get it re-set at some point soon. My stone has a chip in it but I don’t really mind because its just a small one. I would make a formal complaint to the shop in letter or email form and explain exactly why you want a full refund and her behaviour was unnaceptable. I would also warn her that you are reporting this particular establishment to a retailing watchdog (there must be one?) and explain that you know your consumer rights and you were sold a dud. Fact is she has to return your money. In the meantime I would go for a nice day out with your FI and buy a total cheapie that you can enjoy wearing for the time being. Even pay for it yourself if you feel like he’s spent enough already. But make it a silly, happy engagement date. The ring sounds pretty beyond repair to me but taking it into a shop to have a jeweller look at it is no bad thing. They might be able to fix it up. I’m not sure. However, I would pester this woman until you get a refund. You have nothing to lose. She has already refused you. A strongly, smartly worded complaint has got me places before. I’m so sorry this has happened for both yours and your FI’s sake but although it is a shame, its not your fault and its not his fault. It is that woman’s fault. Blame in the right places and work together on a plan of action without getting too caught up in drama. This is your happiest time, ring or no ring, so really remember to enjoy it.   

Post # 8
Member
52 posts
Worker bee
  • Wedding: April 2014

I don’t have any advice other than the fact that it’s totally worth it to take it to another reputable jewler and do whatever it takes to get it fixed to your standards (within reason and budget of course).

 

I had a not so similar issue (which I posted about on the boards), when I got my E-ring from a local jeweler (yes, a local reputable jewler), and one of the stones just clean fell out and dissapeared within 3 months.  I took it back to the store, and after a lot os instance on my end, sent it off to be repared, and the diamond replaced.  They did a terrible job, I was so unhappy.  I have a three ston setting and the new stone was sitting WAYYYY below the other two.  I complained and they agreed (after lots of arguing and me threatening to go to consumer affairs) to re-fix it.  The second job was ok, but still not what I would consider acceptable, but I just couldnt be bothered fighting it anymore (and each time it went to be fixed I was without my ring for 3+ weeks).

A few months later I was at my normal local jewler (who didnt have any e-rings I loved at the time I was looking, I did get a quote for a custom ring but fell in love with my ring first) and mentioned that i was super unhappy with the repair and wanted to get it re-evaluted to make sure they replaced it with a real stone of the same quality.  My normal jewler mentioned she could probably fix it, replace the diamond with one that better matched the other two, and re-set it.  It wouldnt be perfect but would be much better.  $400 later and i love my ring again!

 

Sure, I could have just accepted the inperfecttions in the second repair, but It was really upsetting me, and every time I looked at my ring all I could see were the issues, and it was making me so angry and upset.  

 

I say take it to your normal jewler (or a nice local jewler someone recommends) and just see what they say.  They might not be able to do anything, and it might be too expensive to even consider, but then again it could be worth it :)+

Post # 9
Member
5228 posts
Bee Keeper

writerholly:  I’m sorry about your situation! How disappointing 

I just wanted to add that you should probably research how to care for opals. They are a VERY soft stone, and don’t hold up to every day wear and tear well. My first ering is an opal, and I wear it around my neck because of how often I have to wash my hands for my job.

Post # 10
Member
8071 posts
Bumble Beekeeper
  • Wedding: September 2015

That stinks! But, opals are quite soft and easily damaged so the vendor might be telling the truth too. If you have to get a new rock I would research a harder one. 

Post # 12
Member
5228 posts
Bee Keeper

writerholly:  My wonderful husband bought me a diamond ring to wear because I’m so hard on anything I wear on my hands. TBH though, I prefer my opal to my diamond 

Please post a pic of your ring when you get it fixed!

Post # 13
Member
3394 posts
Sugar bee
  • Wedding: May 2014

That’s terrible – I’m sorry this has happened! I think the first course of action would be to file a Paypal dispute (if that’s how he paid), or chargeback with his credit card company otherwise. I think it’s worth taking it to a good jewellery for a professional opinion – you may need a letter from them down the track to get a refund from Paypal. If I were you, I would want a refund and get a brand new (perfect) ring as the best outcome.

Post # 14
Member
497 posts
Helper bee
  • Wedding: August 2014

I would take her to court…sounds like a scam!

Post # 15
Member
2584 posts
Sugar bee
  • Wedding: April 2006

writerholly:  Keep us posted on what you do and what happens please. 

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