- 6 years ago
- Wedding: November 2012
I just signed up here because I need a bit of advice. My engagement ring is a lovely little… I think it’s called a Past Present Future ring (PPF)- three diamonds, with the middle one being a bit bigger than the outside two- in yellow gold. The diamonds each have a sort of white-gold, flat ‘ring’ surrounding them, which is what the prongs hold in place. It’s from Boscov’s, so if it needs to go in for a resizing or repair, they don’t have an on-site jeweler, it needs to get sent out to their jeweler located somewhere in Boscovland or something.
My ring’s been sent in twice before for resizing (which they didn’t really make it quite small enough) and redipping the prongs, and most recently (about two weeks ago), I noticed the center diamond’s white ring base (I’m sorry I have no idea about the correct terminology or anything) was loose. We took it in and they told us one of the prongs was breaking so away it went to Boscovland. I was a little bummed because we were going on vacation with my family in a few days and I wouldn’t have it, but figured I probably wouldn’t be wearing it much in the sand and ocean anyway.
My fiance picked it up yesterday, I just got it back tonight, and it looks very different. The prongs and the base of the ring, which were yellow-gold like the band, are now white-gold. This wouldn’t be a big problem if it didn’t look like this white-gold section was kind of just… slopped on. It looks very uneven where it meets the yellow band, for instance. What was even worse, though, was that the prongs and the base are now melded unevently into the white-gold flat ring around each diamond. One of the end ones even looks like it’s kind of pinched on the side with the two outside prongs. Overall, it looks very sloppy. I’m incredibly upset that it looks like this, especially when it was supposed to be getting repaired.
We drove back to Boscov’s tonight to talk to someone about what we could do to fix this, but no manager was in and the girl working said she wasn’t sure what our options would be. She took a few notes and said she’d have the manager call tomorrow, and she guessed that the options would either be to send it out again to get it ‘fixed’ or to see if they or another store still have the same ring in stock.
I’m unhappy with both options, really. After all of this, I’m really not sure I’d trust whatever jeweler they use to make it look nice again, but at the same time, I don’t want a replacement because it wouldn’t have that sentimental value to me, and that means a whole lot…. help?