(Closed) Engagment Ring sent in for repair, comes back looking worse?

posted 6 years ago in Rings
Post # 3
Member
7293 posts
Busy Beekeeper
  • Wedding: October 2011

I would consider going to a local, reputable jeweler. If you can prove something is seriously wrong with the ring, perhaps you can get a refund ( if you paid for any of it).

Post # 4
Member
746 posts
Busy bee
  • Wedding: September 2014

it sounds like where you think its uneven or slopped on, its what happens when a yellow gold ring gets polished and the prongs are white gold, they use a rhodium pen/brush to paint a two tone affect so that it makes your diamonds look bigger with white metal those the base metal is yellow.  that being said, not every polisher is skilled with their tools, so asking any jeweler to DIP your ring in 14k yellow to even out the color issue would not be a problem. 

 

but you need to take a photo of what you’re talking about with prongs, i tried following that one but I couldn’t

Post # 5
Member
486 posts
Helper bee
  • Wedding: October 2012

I am currently enduring almost the same thing. I lost one of my pave set stones and took it to a reputable jeweler and was really surprised at  how sloppy the job was. If the place you took it to has any integrity, they will respect that you think their work was sub-par. My jeweler took the ring back and is currently “cleaning it up” and said they wanted my satisfaction. Though I was ready to go in fighting, and still am if this isn’t fixed when I pick it up again. At the very least they owe you your money back because they didn’t do a professional job. I’d also say be prepped to report them to the BBB and tell them you’re doing so. I hope though , that once you’re in touch with a manager, they will know what to do in this situation to get your ring the way you want it.

Post # 7
Member
486 posts
Helper bee
  • Wedding: October 2012

Best of luck. Mine did get cleaned up properly. Is there a possibility that if they just can’t get it right they will pay the cost of you going elsewhere?

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