- 4 years ago
- Wedding: January 2013 - Harbourfront Grand Hall
Bored at work and haven’t started a thread in awhile, so tell me, ladies, what is your worst customer service story?
I’ll go first:
At my previous dentist’s office I went in after not going to the dentist for a year or more. When I got there the receptionist had to get my insurance information so I gave her the card I had (it was through my dad so I didn’t know more than what the card told her) and she said ‘This insurance doesn’t include dental maybe you have… [this kind that doesn’t give a card and she would have to look up online]’ so she looked it up online and found me, we’re all set right? No, she gets all dramatic about me giving her the incorrect insurance card and picks up the copy of my card she’d taken and rips it in half right in front of my face. Weird, but ok….
Then I sit down with the dental hygenist to get worked on and she’s lecturing me about how we shouldn’t skip 6 months dentist appointments and she points out that I have nice heels on and says “Maybe next time you should pay to come to the dentist, even if you don’t have insurance, instead of buying those shoes.” WHAAAAA? I pushed her hand out of my mouth, sat up and point out that those shoes were $25 and she’s assuming that I have a closet full at home and why is she judging what I do with my money??
THEN, after getting done I go back to the front desk and she asks “are we all set?” I said yes, assuming that meant the appointment was over, what did she need from me? She laughed and said, ‘no you’re not you need to make a follow-up appointment’ I said ok, sorry, I didn’t know and she continued to giggle at my idiocy with the other office ladies apparently! She went to set up a date and I said I would have to call them after checking my availability.
Walked out, never been back!
So tell me your stories!