(Closed) Etsy Purchase Gone Bad – Help!

posted 5 years ago in Money
Post # 3
Member
1077 posts
Bumble bee

@sal5011:  Have you given her a bad review yet? I have had friends who have had problems on etsy and as soon as they published a negative review the seller was magically willing to work with them. You could call your bank too and dispute the paypal transaction that way. 

Post # 4
Member
302 posts
Helper bee
  • Wedding: September 2012

Goodness, I am so sorry that your kidness and understanding was taken advantage of.

Just because you buy somethign that hasnt been personalized doesn’t mean the gift can’t be personal. For example, if you did decide to give them clutches, you could slide a picture of you and your bridesmaid having fun, with a touching note written on the back of it.

Good luck!

Post # 6
Member
1026 posts
Bumble bee
  • Wedding: July 2014

Urgh. that’s hard. At this point I would look for something else, and deal with the vendor later just to minimize your own stress. If it works out, you can give them the bags also. It’s hard because I can understand people having issues, a lot of vendors are students or trying to make ends meet on unstable incomes…. but this one seems to be acting extremely unprofessional. She should at least email you and be honest. Im not sure what you can do though besides cutting your losses and giving her a bad review :/

Post # 7
Member
3771 posts
Honey bee
  • Wedding: August 2013 - Brookfield Zoo

I once had something similar happen, but it was past Paypal’s 90 day mark and I was SOL.  When you paid through paypal, did you use a credit card?  I’ve never had to, but I’ve heard that cc’s are good about getting your money back from purchases gone wrong.  Even if it’s through paypal, they may seek the money back from paypal in turn paypal would go to the vendor, it’s worth a shot.

You could still go out and get matching clutches, they just wouldn’t be personalized (unless you have a local option).  Or maybe emergency kits that come in a little purse bag?  I have seen them at boutique stores and I think Michael’s as well.

Post # 8
Member
853 posts
Busy bee
  • Wedding: June 2012

I had an issue with an Etsy vendor, too, and the best way to recover your money is by calling your credit card company (mine is Visa). I had my money back within 3 days.

Post # 9
Member
1077 posts
Bumble bee

@sal5011:  Most banks are pretty good about this sort of thing, esp. if you made the purchase via a credit card. I noticed that someone had been making small purchases with one of my CC for a 6 month period and all I had to do was list each transaction over the phone and they fixed it all. I would send the seller one last e-mail explaining that you need a refund or a shipment notice by the end of this week or you will go into “post a bad review on multiple websites” mode. I don’t care what was going on in her life, she should refund you. 

Post # 10
Member
5425 posts
Bee Keeper
  • Wedding: November 2012

@batwoman:  this.

once they see negative feedback, they come running.  so sorry this happened to you.

Post # 11
Member
224 posts
Helper bee
  • Wedding: April 2012 - Padua Hills Theater

Definitely call you bank. Most banks will despute the charges for you and return the money to your account if you did not receive your items. I’m so sorry this happend so close to your wedding! 

Post # 12
Member
2018 posts
Buzzing bee
  • Wedding: December 2010

I agree with PP:go to your credit card company right away. I have an Etsy store and it’s amazing to me that I can apply payment not only before the item ships but before delivery. I was also an eBay power seller and PayPal would hold the money in “escrow” until the buyer got delivery or left feedback.

Etsy now has an option to pay strictly through a credit card, bypassing PayPal which would make it easier to dispute charges.

Good luck and I’m sorry about the clutch bags:(

Post # 13
Member
1330 posts
Bumble bee

I have never had a bad experience with an Etsy vendor but which one is it? Just so we know!

Post # 14
Member
1026 posts
Bumble bee
  • Wedding: July 2014

I hope this doesn’t deter the OP and other people from ordering from Etsy. One bad vendor can put people off. I have purchased many things and am always pleasantly surprised by the quality/service. It’s important to support local artisans <3 

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