Post # 1
I’m so pissed. We bought some furniture which is 2″ too big to fit into our basement. 2 measly inches. They want to charge us $1000 restocking fee because of it.
Has this ever happened to anyone else? Were you able to get them to waive it?
Post # 2
Why didn’t you measure first? That sucks, though, and I would ask them to waive the restocking fee because you’re going to purchase different furniture that fits through their company. If you’re not planning to do that, though, I doubt you’ll get the fee waived. Sorry!
Post # 3
I usually measure first, so no this hasn’t happened to me. Maybe you can work out some sort of exchange? Or perhaps there is another way to arrange the furniture so that it fits. Sorry you’re having to deal with this.
Post # 4
We always measure before we buy. Granted we live in a studio, so we don’t have much space to begin with.
Post # 5
I don’t think you can get out of that restocking fee, because it wasn’t their fault that you didn’t measure first to make sure it would fit. Perhaps you can ask for a discount if you’re going to purchase something else from them? Are you in a position to sell it on craigslist/kijiji and purchase a new one?
For us, unfortunately yes, but it wasn’t our fault! We had a bookshelf custom made and gave him measurements based on what would fit into the elevator. Well, he ends up making it about 4 inches taller and 3 inches wider than we asked. DH and his buddy had to carry it up the stairs instead…it’s amazing and I love it, but it is solid cedar and that shit isn’t light.
Also, our couch that we brought from our old house JUST squeeked in the door, but not before making some marks and dents in the common area hallway :/ oops!
Post # 6
We measured everything except the height from the ceiling to the floor, because it never dawned on us they would have to take it the long way down the stairs. I just wish 1) they would have told us about the fee before hand 2) when we mentioned it was going into a basement to tell us HOW to measure. The delivery guys even said “This happens all the time, especially with this model you bought.” Well, maybe next time they should WARN US.
Post # 7
MrsCallalily: How did the furniture not fit? Like, the furniture was too long to fit down the stairs? Is there a way to go through a window or something?
I think, since you DID measure ahead of time, and the guy said it happens frequently, that you should make the argument that it is their fault, not yours. If it’s something that happens a lot, they should have mentioned something.
Post # 8
peachacid: It was a couch, and if you stand it on it’s side, so the long end is going up to the ceiling, it didn’t fit at the lowest point of the ceiling and stairs. I mean, I see now that that’s probably how they’d have to get it down there, but I’m not a mover and I don’t know how I would have figured out to measure that beforehand. I just figured they could take it down at an angle.And yeah, I thought the same thing..they said “this specific model” so like, why weren’t we warned?
They said they can alter the it and take the arm off, get it in the basement, put it back together. That will cost us about $350. That might be our better option, if there’s nothing else in the store we like.
Ugh, just stupid.