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I agree with the previous two posters. There is no way I would give them business. In fact, when they do call you...I think you should tell them that you intended to help a local business and now have no intention of ever stepping foot in the place again. Also, as far as referrals go...you won't be giving them any either! In this type of economy especially, there is no reason for a retailer to treat customers that way.
I agree with Ravezoe - if/when they call let them know why you are declining. Maybe they are jsut too hoity toity to have any business sense, or maybe someone was screwing up and others need to know about it.
Goodness, sounds like they were just not feeling like staying in business that day! I'm so sorry!
I agree with all of you...I was just in shock really. I am not planning on going back there.. well except maybe to have like a "Pretty Woman" moment, I'll have my veil and hair comb in hand and a receipt for the bridesmaids dresses and then I'll go in and say hey "remember me? I was in here a few weeks ago asking about bridesmaid dresses and a hair comb and you told me that you would call me to schedule an appointment.. remember? WELL BIG MISTAKE..HUGE HUGE" and then I'll walk out laughing... LOL LOL LOL
Unfortunatley, the bridal salon I ordered from operates on an appointment only basis. I don't know if they would ever go so far as to refuse a sale to someone that just walked in, but it's very frustrating to call and have to leave a vm and wait for a call back. They were the only salon in the state that carried a sample of my dress, so I made the appt. I just don't understand businesses thatoperate this way. I can't imagine the sales they miss out on because no one is there or they don't answer the phone.
That actually doesn't surprise me. It's considered a big faux pas to do a walk-in at a bridal salon, etiquette-wise. They no like. At all. As with arizonabride, everwhere I went operated on appointment only, and I would never step foot in a bridal salon without an appointment.
Sorry you had a bad experience. :(
that surprises the heck out of me?! i also don't think i shop at the uber upper end stores so maybe that happens there? especially if you wanted to purchase. i would definitely call and ask to speak with the owner and let her know of your experience and why you wouldn't be back.
I agree with 50footbride. A lot of bridal salons operate by appointment only. And those places usually guarantee attention meaning only one party in their salon at a time. They probably did not want their other customer feeling slighted. Though the last time I walked into a places like that they were exceeding polite and made me an appointment on the spot. So *shrug*
The true couture houses require appointments so they can devote all their time to helping you get the exact perfect gown etc for you. And to measure you very carefully.
The not-couture place you visited wanted you to make an appt so they could both pressure you into buying high price things.
I agree that that was very rude behavior, but I also see the point others are making about places requiring appointments. If it's a store policy, they were probably just following the rules. HOWEVER, the couple of places I've been to that are like that, when I walked in, made me an appointment on the spot, as the other girl said. Also, they didn't mind if I looked on my own all I wanted, they just said they couldn't help me until such and such time the next day. Sorry this happened to you.
This was not a high end couture place. I live in a charming little town in Northeast Pennsylvania and this is a place that popped up like a yr ago and is located in an old house on the main road. It is VERY small and VERY crowded with not much room to move around, I just can't see how they would turn anyone away. The thing about it was .. they weren't busy!! the two people up front were just sitting down and chatting.
Oh well, I will give them a piece of my mind.
If this wasn't a super fancy couture place (which by the way, I've walked into a few and told them I just wanted to poke around, but if i wanted to try anything on, i'd have to make an appt...i didn't get kicked out or encouraged to leave tho), that is really quite rude to pressure you to leave seeing as how all you were doing is looking around. Considering the situation, they should have at least been friendly and accomodating! After all, you were just kinda browsing through the racks and looking around! Plus you werenj't looking at dresses, right?
How rude! Guess they don't need your business. Definitely tell whoever calls you that you were VERY disappointed in the lack of friendliness and cusotmer service, so therefore you will NOT be bringing your business there, and that you've told everyone about your experience and will be encouraging friends to not bother
I hate rude bridal slaons. hate hate hate. You can be nice to your customers.
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So on my way to my house today I was talking to my mom and I had mentioned that there was a bridal shop in town that I had never been to. I am in search of a hair comb and still in search of bridesmaid dresses so we decided to drop in. The place was EMPTY, ok one person in the back trying a wedding dress on (it is a very small shop) The two people up front were doing nothing.
I was told I had to sign in, I did and I told them what I was looking for. One of the two people up front showed me 2 bridesmaid dresses and then proceeded to tell me that they would call me to make an appointment for me to come back. I asked what lines they carried because I had seen a few I liked online and I was sort of browsing through the racks... The sales woman told me they don't like people looking through the store and they would call me to make an appointment..
Is it me or were they trying to get rid of me??? They weren't busy, they refused to tell me about what lines they carried to see if it was anything I was interested in or show me a private line they carry. They didn't say "hey i have some beautiful hair combs, what so you think of this?" They didn't want my business I guess.
The shop where I bought my dress was much much 100 times better than this place. I thought I would go in and try to give someone local to where I live my business, I guess I was wrong!!