Post # 1
Ladies, I need some advice.
I picked out an Allure P781 dress at RK Bridal. I ordered the same size as the sample, which JUST fit, because the size higher wouldn’t be available in time for my wedding on June 02. The salespeople assured me it would fit, but it would be snug. The salesman, I should add joked that I should “run home” in order to lose some weight to make it fit. Whatever…
Today was my first fitting and they couldn’t even get the zipper up. There wasn’t enough material to let it out, and that my only option was a corset back. This was not an option for me, because it has zillions of buttons all the way down the train and would kind of ruin the look.
I insisted something must be wrong with what they sent. I also lost 5 pounds and some inches, so I was expecting a good fit. Perhaps a snug fit, but not this. After a lot of back and forth and eye rolling, they finally listened to me and let me try on the sample, which fit perfectly.
Their solution? They said they’d send the dress back to the manufacturer so they could re-measure it and see what went wrong.
“And then wha?t” I asked. “And then we see” they responded. I told them that wasn’t very comforting and they insisted that only then can we discuss options. So I left the store with no dress and no solution.
My wedding is less than 2 months away.
What should I do? Is the store obligated to help me in any way?
Post # 3
@messymonkey: If the sample and this dress are the same size (I would check the tags) then I would be very confused. It sounds like the designer sent the wrong size. Unless its a terribly stretchy dress I can’t account for how two dresses of the same size would fit so differently.
What condition is the sample in? Maybe as a backup plan they can give you the sample at a discount and they keep the dress you ordered?
Post # 4
@messymonkey: That must be so frustrating. I don’t know if the store is obligated to help you in any way but if it makes you feel better, my friends and I had great experiences with RK, and based on those experiences, I’m sure they’ll do whatever it takes to make it right. I’m wondering if the sample they let you try on has been stretched out from too many people trying it on. I have heard that that happens. Did they say how long the manufacturer would take to figure out what went wrong?
Post # 5
@asscherlover: I agree about the sample. If the sample is in good condition, I would want it to avoid further problems.
Post # 6
I third the comment on using the sample.
The way I see it, you paid for a dress of X size, given that that was the size that fit you. The dress people have failed to deliver on that, so if they can not produce your dress with the agreed-upon fit by a reasonable date, you should get your money back. To go more extreme, it would be like you buying an ivory dress and them handing you a burnt orange one and thinking everything’s fine. I’m sorry that you have to go through that!
Post # 7
We had the same cursed dress day! I’m still in tears because my dress, my pretty dress that I was so excited about, will not zip up unless I make myself flat-chested. Hardly the look I’m going for.
My meltdown was not in the salon, and all happened at home alone. The sample had fit and the dress totally doesn’t. I think the girl measured me all wrong. I was on the phone with the salon in no time, freaking out long distance.
In my case, the salon promised me it would be fixed. You should really be on top of them about it. They owe you the dress you ordered, for when it was originally meant to be delivered, or they owe you your money!
If they stall you at all, make sure they know you’re on the Bee and that you have a nice, broad audience to hear your complaints about their service.
Good luck! Hopefully we’ll both get the dresses of our dreams!
Post # 8
- Wedding: March 2012 - Pelican Grand Beach Resort
Sample dresses loosen up as they are tried on, so I’m not surprised that the sample fits and your brand new dress doesn’t, but the consultants should’ve known that and told you that when you ordered your dress. If you can wear the sample, I’d say that you should, and then you should demand back the difference between your dress and what the sample would sell for after its season plus 20% or something along those lines.
Post # 9
I second what @mrsSonthebeach:. See if they’ll let you wear the sample, if it’s in good enough condition and you love the look of the buttons.
Chances are the sample has been stretched out from people trying it on. I bought a sample dress (which I’m not wearing) way back and it was a bridal 6 and fit. The new dress I replaced it with is a TEN. They definitely stretch out and the store should have known that.
Post # 10
They won’t let me have the sample, they won’t give me the deposit back, and they won’t let me choose another dress.
They are telling me I have to wait until Tuesday to “see what the manufacturer says”. I now hate them and no longer want to deal with them.
What are my options??!?
Post # 11
Post their name and number here. (Where’s a devilly smily when you need it?) I’m getting mad on your behalf!
Seriously, though, I think you should have a legal basis for getting either your money back or a dress that fits. If you paid with a credit card, most will refund your money if the paid-for item is not delivered as promised – and it wasn’t. Good luck and I hope you get your dress!
Post # 12
OMG!! I would be so upset!
Not sure about the states, but here in Australia most people mention calling ACA (a prime time news show here) and whoever they are having problems with usually rectify the issue straight away!
It worked recently for my partner who had a major problem with a certain major online store. I cannot believe they have done this to you!!
Good luck and I hope it all works out 🙂
Post # 13
I am SO sorry to hear this. What a terrible situation to be in two months before the wedding!
The PP have given good advice. But I agree 100% that even IF the sample is stretched so much from so many people trying it on, that is the responsibility of the experts (consultants) to advise you as such. You have rights here, and you will get it resolved, but it sure is a headache you don’t need at this time.
Try to hold it together until Tuesday when they get back to you, but come up with alternatives yourself. Is there a sample of the dress at another store that they will sell you (could demand a full refund or work with your credict card company)? Can you go direct to the manufacturer and explain the situation?
Post # 14
Call the Better Business Bureau. And if you paid with a credit card, LittleSu is right, the credit card company should be able to cancel the charge.
Post # 15
My seamstress is convinced that my dress maker put in the bodice for the size down and just changed the size on the label. She does work for alfred angelo and told me that it happens all the time. I thought she was trying to be nice to me, but this makes me think maybe it’s true.
Post # 16
@GreenDream: This may be what happened to me, since mine seemed exactly one size too small. BUT, WHY WOULD ANYONE DO THAT??