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Yeah I'd say you let them have it!! :) Hopefully that was good venting and you can let it go. It's SO much better to know that a venue sucks AHEAD of time! I'm sure you'll find something better.
My experience in booking vendors is that you can pretty much tell right away if they "get it" and are into providing great service at your wedding. I swear there is such a big difference between the people who come off as blase, and don't follow through with the stuff they promised (even in those initial meetings) and the people who are on top of it, answer ALL your questions, and get right back to you in the manner they promised. Those vendors who "get it" TOTALLY stand out right away, it's like we're speaking the same language. Am I right??
Sorry to hear about your bad experience though
I had a very similar experience with a venue also...but I was already in love with another venue. so it didnt bother me too much..the girl at the venue we didnt choose forgot we were coming...smacked her gum and didnt know how to answer any of our questions...we asked what dates were available for us to potentially book the venue and she had forgotten her laptop with that information at home. I am glad that you wrote that email as now they know what to work on...but I would DEF NOT choose that venue for your wedding...on the good side you saw how they lacked responsibility and really didnt care about you or your wedding...and how unorganized they are...definately not what you want to be dealing with.
Dont get discouraged!! The perfect place for you is still out there!!!
Ouch! That's got to be disappointing. But like someone else said at least you found out that the venue/employees sucked before hand.
A similar thing happened to us, our top pick venue gave us the OK to hash out a contract & confirm booking deposit, but as soon as we met and started to hash out details the venue began to waffle. Saying one thing, but doing another, very frustrating.
I'm sure you'll find a much better venue, and I think your email was perfectly appropriate, you were very clear about your disappointment with the venue, not skewing it as 'blame' on the individual who set up the meeting.
Word of mouth is a fantastic thing, and just by saying you'll never reccomend a business can change tunes.
Good email, I'm sorry you were disapointed though. But at least you found out first thing how you'll be treated. I know when we went and looked at the country club where we are having our wedding, we were handed right over to the wedding coordinator (without having an appointment) and he answered every single one of our questions. We've since gone back for dinners and other events and are always impressed with their service. So I think you made the right decision, you'll find the perfect venue, don't worry!
I think your email was perfect! You expressed your frustration yet didn't insult anybody... kudos to you, it must have been hard to stay that cool while at the same time you were so disgusted!
I think that was a very professional straight to point email!!! I can not imagine how many other potential brides they have pissed off so maybe by you writing that they will be on the ball for future bookings!
Great job on that email. Please let us know if they reply to you!
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This morning, I my first appointment at a potential venue. It was horrible. The catering manager wasn't in, the general manager pawned us off on someone else, and we didn't even step foot inside the actual banquet room. I didn't expect rockstar treatment, but I received NO treatment.
I guess these people seriously don't want our money?
When I got home, I sent an email to the woman who arranged the appointment at the inn/golf club's parent company. Do you think I appropriately expressed my feelings?
Christine,
I wanted to write to you to express my extreme disappointment in my meeting at the Inn at Eagle Mountain and Eagle Mountain Golf Club this morning.
I thought I made it clear that I was coming to the inn and golf club to view it as a potential wedding venue. When my fiancee, parents and I arrived, (EMPLOYEE'S NAME) wasn't even aware we wanted to see anything other than the rooms at the inn. He didn't spend any time with us and couldn't answer any questions. We were handed off to another employee, who couldn't even answer simple questions about reserving blocks of rooms at the inn.
The catering manager wasn't in, and the person at the golf club who was asked to show us the actual venue was the waitress who was plenty busy doing her actual job. We left without even stepping foot inside the pavilion, and we have no plans to return. If the venue can't even get it together to give us a site tour, why would I trust one of the most important days of my life to them?
Eagle Mountain was my first venue meeting because it was one of our very top choices. My parents are Fountain Hills residents who were very pleased with the idea of the venue but so disgusted with the lack of organizations, and one of my bridesmaids is a former Inn at Eagle Mountain employee who is still in the Phoenix hospitality business and was shocked by the way I was treated.
If a bride comes in with the expectations of spending tens of thousands of dollars of her wedding and bringing at least 60-75 people booking rooms at the inn -- which I told an employee -- I can't imagine why the employees would be unwilling to even attempt to earn their business. Out of the wedding venues in Fountain Hills, it looks like Firerock Country Club, Sunridge Country Club, Copperwynd Resort or the Radisson at Fort McDowell will be hosting my wedding.
I will not recommend Eagle Mountain in the future to any brides, and I highly recommend you have a discussion with employees about the appropriate way to treat potential clients.